LaMettry’s Collision, Inc.

First al all you pay top dollar, this place is pricey. That would be ok if you received good service and highly quality work. Unfortunately, LaMettry did not deliver on either one.
They took more than 2 weeks longer than promised, I had to bring it back twice and they still did not get it right. Even the manager apologized for the quality after brining it back the third time. The first time it was returned to me, I was told that the battery died, and without exaggeration, almost every warning light was lit on the dash.
Watch out for this place.

Thank You LaMettry! I bought the car to LaMettry after significant collision damages to the rear bumper, frame and the trunk. Stuart assisted me in taking an initial look at my car and did all the work with my insurance. He was very professional, knowledgeable, and friendly. He explained me clearly about my car’s damages in an understandable manner and answered all my questions. The repair was flawless, as if the collision never happened. They even added in a complimentary detailing on my car. Aaron, a manager at LaMettry was in constant contact with me throughout the repair and updated every second day with the progress they made on my car.
I highly recommend taking your car to LaMettry without hesitation. The customer service and quality of their repair work here is fantastic. I cannot be any happier with their work. Glad to have taken my car here.

I cannot recommend this place enough. Our 13 year old suv decided to start leaking internally when it rained. Since it’s an old car, we prioritize fixes on it of what really does need to get done. Obviously, you don’t want to drive around with water streaming into your car, and you definitely don’t want mold occurring in the fabric. So we needed this done, and since I am 9 months pregnant and it’s currently our only car, we needed a quick fix.
LeMettrys was recommended by our trusted auto shop, so I went in hesitantly. After all, most of the cars they work on are high end, and definitely not 13 years old.
Although the check in system is a little screwy, the guys there are wonderful! The one that helped me (km sorry, I forgot his name) said it was probably a clogged duct in the sunroof, so he checked it out and used compressed air to get rid of twigs and such. It took like 10 minutes tops once he met with me. He explained that this is the easiest fix, so they would try it (for free) first.
Unfortunately, later that week we had pretty heavy storms and the leak actually got worse, spreading to other parts of the overhead area. I got an appointment online (great about that too, however the front desk lady had no idea I had an appt… But I’ll chalk it up to their system being down.) and took the car in. After a short wait a different man came to ask what exactly was wrong with the car, and then went to check it out. He came back fairly soon after and said the blow out had pushed something into the way, causing a greater leak. So he fixed it and doused our car with water to make sure the leak was gone. Although that made the inside of our car temporarily soggy, it did the trick and they again didn’t charge us anything.
Obviously we would have paid something, but it’s refreshing to go to a place that doesn’t nickle and dime you, particularly when something they did caused a bigger issue. Because of that we will definitely keep them in mind for any future body issues.
I would absolutely recommend this place to everyone.

After I posted the description below, within 3 hours I recieved a call from a manager at LaMettry apologizing and acknowledging that they have a number of new employees due to growth. He was very gracious on the phone and I greatly appreciated their follow-​up. It is always a good sign when companies are monitoring and responding to customer service issues on Unilocal!
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Totally a hassle with communication! Broken system.
I thought this would be a smooth and easy process; after all the Carousel Audi dealership was the one that referred me after my wife’s car was rear ended on a freeway exit ramp.
It started out fine, meeting Chris from La Mettry at the Audi dealership where he is stationed most days from 9 – 3. Once they were able to track him down he was able to take the car and write up an estimate. A few days later once the insurance company claim came through, I got a call from a low end call center with someone who’s first language was not English, to scheduled a drop off date. They also agreed to arrange a rental car that I wold pick up at LaMettry’s
On Thursday prior to the Monday appointment, there was a voice mail from Aaron at LaMettry’s saying that one part had to come from Germany so we needed to reschedule. No problem, stuff happens, I thought. As I was unable to reach Aaron, I was able to reach Chris after several attempts who confirmed a delay and promised to inform the rental agency and get back to me when the part was available. Monday I had a voice mail late in the afternoon saying the part had arrived and we could get on the schedule for Tuesday if we wanted, just one day later than the original schedule. I tried several times to reach Chris to confirm but was again not able to reach him live so left a voice mail around 4:30.
At 5:30 pm on Monday I got a call from the rental car company asking if I was still meeting up with them to drop off the car. No one from LaMettry’s had gotten word to them about the schedule change.
First thing Tuesday, I tried again to call Chris to determine if I was to drop off the car that morning or not. Again after several rings, it went to his voice mail. I called the main number and the phone was answered promptly and the receptionist asked if I wanted to be transferred to his direct line-​I said «no, he never answers his phone.» She was able to get him on the line and he confirmed that I could bring the car in whenever was convenient. I said that I would be there in 15 minutes since I live nearby.
I arrived 12 minutes later but the receptionist couldn’t find the paperwork for the repair. Word had gotten to the rental car agency and the agent was waiting and got me a car fairly promptly once LaMettry’s reprinted everything.
I’m hoping their repair work exceeds their ability to communicate and coordinate with customers. I guess if a big chunk of your money is coming from insurance companies paying the bill (in our case over $ 1600 for a scratched plastic bumper and bent tail pipe) maybe it’s not so critical how you deal with the claimants.

Got rear-​ended pretty bad and brought my car here on recommendations from friends and family. Customer service was great, very helpful, explained everything. Super nice employees in the front office and repair garage. Took a bit longer than initially expected, but it happens, and it was well worth the wait. Car looks even better than before! Looks brand new, paint matches PERFECT, and you would never tell it was in an accident. Thanks LaMettry’s!

So disappointed in this body shop. Took our van in for a very minor dent and to get the glass replaced. They said it would take 3 days (seemed long to me) but now it has been there for 6. Will not be going here again.

I will NEVER go back to this outfit. They quoted me $ 549.93 for glass and body work. I picked up my truck 2 days later and they said i owed $ 398 more. It took so long to iron out the situation i was late to the airport. Never again.
I gave them a check for the $ 549.93 and they wanted more money. The work was quality work but they sure are disorganized.

Thank you to Brian Olson & the team at Lammetry’s!
On the first snowy day of the year I wrecked my car. I called and I was able to take my car in right away. I am a student so this type of situation is not only emotionally upsetting, but financially as well.
Since I could not pay to fix the car I left it at Lammetry’s until I could have it towed. They didn’t ask me for a penny.
Everyone was very pleasant and helpful and I really appreciated everything. Great customer service. I will be taking all my future car needs to Lammetry’s.

I recommend if you have after market parts or have changed your car in anyway from factory do not use this body shop they will not tell you the truth to what they fixed or changed

Because I’m an idiot and pulled into a gas station spot to quickly, I clipped and dented the lower rear right quarter of my car. It was a tricky repair because the wheel well is intersection of several curved, rounded and straight edges. They did a great job and I can’t see any different between the repaired right side and the original detail on the driver side. They did order the wrong rocker board (or panel) which delayed the repair by a few days so that was really the only issue.