The Carpet Mill

I have been shopping from Carpet Mill for five years. I’ve done 4 redecorations of my apartment and 1 of my mother’s.
Popped in 3 weeks ago for a runner. I wanted something custom and a little higher end. I took photos of all that I was interested in and was approached by Caroline. I showed her the four carpets of interest, 1 was $ 700 because of the pile and the custom length of my hallway. The others she Said she needed to call the manufacturer about&would get back to me. Thread weeks it’s been and no call. Last week I went on their website and wrote the company about the lack of response. No response.
I ordered several rugs from overstock because I need a rug and I’ll be returning all because they were just not that great.
This morning I call Carpet Mill and the manager, Nick, says her never got an online correspondence and he would have someone call me back. Caroline calls me back and after I explain my order she says she has no idea who I am.
Awesome Service!!!

I was getting a couple quotes for a large area of my home that I needed carpeted. I saw on Carpet Mill’s website that they offer FREE in-​home estimates and so I called to make an appointment. I spoke to a man named David, and wanted to verify that I could schedule a free estimate. He said «Actually, we charge you $ 100 and if you buy from us, we will credit that money toward your purchase.» When I told him that CARPET MILL’s website had FREE IN-​HOME ESTIMATES as a large part of their home page, he quickly said «Oh well, I guess we would have to honor that then.» Of course you would, it’s your own website!
It seemed as though he was disinterested in the whole process after he found he wouldn’t be making a quick $ 100 from the deal. He then took down my information and said, «I’ll give you a call tomorrow to let you know what time we can come out to give an estimate.» He never called. I, however, had a great experience with a company called Smart Carpets and they gave me professional, polite service with very reasonable prices! I would not recommend Carpet Mill, as the very little contact I had with them was extremely unprofessional.