I have used this company for almost 20 years, since they installed a new furnace & air conditioner for me after getting several quotes from area businesses. They were the only ones to clearly lay out what they were going to do, how it would be done, and what the configuration would be. They offered a 5 year full warranty, which we did need several times, as the high efficiency, computer controlled, Bryant/Carrier unit is not the most reliable piece of equipment I have encountered. However, their service is tops, if a bit pricey(isn’t it all?) The most recent was this weekend, when my outside unit shut down. I called their answering service on late Sunday afternoon. They called back on the next morning, a hot Monday morning and said they would be out between 10 and 12(Thats right — the very morning they opened). At about 11:45 the service man arrived, identified and fixed the problem(a blown capacitor) within ½ an hour, and all is working again! This is great service, and typical of the work they have done for me.