Executive Cleaners & Tailors

Had a stain in my suit so I decided to go to this place to get it dry cleaned. One of my coworkers came here in the past so I decided to give it a shot. It’s also pretty close to RTP so there is a convience factor as well. You’ll hear one of those door bell sounds as soon as you walk in. I came in on Saturday morning when they opened and was greeted by a nice elderly lady.
I simply dropped off my 2 piece suit and the lady handled me a receipt and told me to come back the following Tuesday after 5PM. Normally they return it on Monday but I think for mine they needed some extra time. I was in no rush so no biggie.
Came back to pick up the suit. The price was around $ 10 which is pretty reasonable. I did inspect the area of the stain once I got home. I was glad to see most of it gone (98%). There was still a small spot but its hard to notice.
They actually included a tag which basically said «We tried our best to clean the spot but we can’t get it off without damaging the material». It was a nice gesture. I don’t blame them for not getting everything off since I’ve had the stain for a while now and I should have immediately took it to a dry cleaner but instead it was hung in my closet for a long time so that was my fault.

Executive Cleaners is getting 5 stars because I was so impressed by the stains they were able to get out of a very dear and beloved coat of mine. The coat had a very nasty stain (of unknown origin) that I got when wearing it on a night out. It was disgusting and I wasn’t hopeful that they would be able to do anything about it. When i picked it up, it looked good as new and there was NO sign of the stain, nor was there any chemical odor or residue. They took excellent care of my items and I would highly recommend them!

I have to say this is one of the worst Dry Cleaners in the Durham area. Here are 3 reasons why:
1. Impolite customer service for those who come into the front entrance
2. Alteration «office hours» are not posted and are not consistent
3. Pretty expensive for dry cleaning overall.
Upon my arrival there was no bell or indication to get someone’s attention to the front. Maybe they just bank on the fact that most customers will go in the drive thru. I had to clear my throat a few times, and then finally an older lady attended to me.
Her initial reaction? Blank stare at me for what seemed like 3 awkward minutes. No response, no hello, no hey welcome, no nothing. So then I end up saying hi and proceeded to lay out my dry cleaning, and she still had not said hello. Then after I’m done laying out the clothes on the table she asked rather bluntly, «phone number?» I told her it was my first time there. She said, «how did you hear about us?» I told her my friend had highly recommended them.
Then after taking my info and preferences on starch she didn’t say anything about when it would done by. She then threw my clothes in a bag, tossed the bag away, then printed out the slip, and was about to bounce right in front of me (bounce where???)
I then ask her if they do alterations and she said the alteration lady (who I presume is the owner) won’t be in for 3 days. I understand vacation /​family stuff, but I came in on a Tuesday. Anyways I asked, «so when will the alteration lady be in?» She then threw out some guesses (next Monday between 1 and 3, Tuesday between 10 and 2, etc.) So I decided I’ll just catch her when I pick my dry cleaning.
After leaving she didn’t say thank you or we appreciate it or whatever pleasantries you would normally hear. Then I asked her when my dry cleaning would be done, and she said, «eh, you can come in Wednesday, Thursday, or Friday.» Huh? And didn’t I just ask you about the alteration lady?
I came in that following Monday during the times the alteration lady was supposed to be there. No luck. My fault for not calling in, but I’m following what the front counter lady told me.
In the end, 2 pants, 2 ties, 4 shirts = $ 36. Now I know dry cleaning is an expensive process and labor intensive (I used to work at one and I know A LOT of families that own several), but that seemed pretty steep.
Again, we had a nice moment of awkwardness when I picked up my dry cleaning. Blank stares and waiting for me to act first. No hello, no thank you. Maybe I just caught the front counter lady in a bad mood. But a simple hello and a thank you are not much to ask for. Gonna take my clothes some place else.

I recently moved to Durham and searched for a dry cleaner. I was surprised how difficult it was to get a positive recommendation through personal contacts and even Unilocal. I tried Executive Cleaners based on Jackie S.‘s Unilocal review. Thanks, Jackie! I was totally impressed! Everyone was exceptionally helpful, prices were very reasonable, and the quality was outstanding. I strongly recommend Executive Cleaners.

How does this place not have a review already? Anyways, I’ve been here three times, and all three times have been great! My latest dry clean was a silk dress, two silk blouses, and a polyester blouse. My silk dress also needed to be sewn on one of the straps. It costed me $ 32! I think it’s a good deal. I’ve also encountered dry cleaners who put safety pins in the fabric, which is ridiculous. Executive does not! So I highly recommend this place. It’s open from 7 am — 7 pm on weekdays, Saturday 9 am — 3 pm, and it’s located right across from Chick-​fil-​A!