Jimmy John’s

Here from out of town, and my boyfriend has a sensitive stomach so we try to stay away from unfamiliar places. We’d been to this chain before and were happy to find the sandwiches here were just as delicious as elsewhere! We also got cookies, which were amazing. The chips are the store’s brand, I’ve never had them before but I like the packaging.
I don’t particularly like the atmosphere at Jimmy John’s; it’s very in-​your-​face. I don’t like my restaurants so bossy. All the signs are bright and colorful but it makes me feel like the store is yelling at me. But they deliver, so I guess you don’t have to come in and sit down if you don’t want to.
Staff was friendly and we got our sandwiches almost instantly. However, I was annoyed that they «ran out» of cups for water and charged 25 cents for a regular cup to put water in.
We did come here twice in three days, though, so I recommend the place. The food is really good, and at the end of the day that’s what matters.

Never again, never, never, never again… Here’s why…
So I decided to write this review after my second visit, ’cause everyone deserves a second chance to impress. This place doesn’t.
Call me a sando snob, if you would be so brutish, but this is far from gourmet. If «gourmet» has any real meaning left at all at this point, Jimmy John’s of Durango isn’t doing anything to improve the reputation of the overused and heavily diluted marketing term. Isn’t gourmet just a bit over the top anyway being attached to a fast food deli chain? Okay, so some expectations are set, and my mind has been framed to anticipate greatness. Pfff!
Today’s experience was at 12:33 PM. Upon entering this is one of those places like Walmart or BestBuy that likes to shout at you «Welcome» when the door opens and you have yet to make any eye contact. Who doesn’t hate that presumptive, insincere, and corporately scripted line of false hospitality… Apparently me, anyway.
As we look up 12 feet to the menu, I decide on the #17 Ultimate Porker. Yup, I’ll own it. And I looked even deeper into the black void of their menu layout to find a «Double Meat» option for $ 1.49… you bet I did!
This is where things got a little weird. Trainee at the register needs a little assistance in finding the computer buttons to bring this request into fruition. As the manager (?) leans over from preparing some other sando, and the tone in her voice tells me that she has much better things to be doing, and that my request for double meat is wasting her time and the button was obviously right in front of the kid’s face.
Okay, so she is pressed for time and isn’t the best team member when under pressure from the need to finish the current gourmet sando. Got it.
Here is where I asked (politely) for some clarification. You see, I want one doubling of the meat of the original. It appeared as if her instructions to the trainee were to charge me twice. I said, «I don’t think we both understand what I would like clarification on, here. I would like to know if you charge $ 1.49 for doubling the meat of the sandwich or per meat on the sandwich???» This is where the woman was obviously going ballistic in the mental department and removed any visible signs of customer service.
She says: «What did you want?»
Me: «Hi. I’d like a #17 Ultimate Porker with double meat please.»
Her: «Okay.» Pushes buttons on register and informs trainee to hit double meat twice.
Me: «Let me clarify real quickly, am I being charged once to double the meat, or twice?»
Her: «You want double the meat?»
Me: «Yes, please.»
Her: «Okay. Got it.» (while giving me stink eye and the tone of condescension) Informs kid to hit the complete transaction button and total me out.
At this point the poor trainee is obviously seeing the awkwardness of the transaction but is in the predicament of having to work the rest of his shift for this imbecile. We exchange smirks of frustration and amusement and I pay the double charge of $ 1.49×2 and go to my seat. No bread selection or beverage or name was taken for the order, and I was seated with my friend for ten minutes while we watched a few people go up to retrieve orders.
Now we have been sitting for 15 and noticed two sandos in the window going without claimants so I make eye contact with the woman again and visually and audibly ask if those are in fact for us, to which she says «mmmMMmmm?» Like she has no clue.
Going up and retrieving the hogies, my friend returns and says «Don’t think she likes you very much.»
Me: «Ya don’t say?»
Buddy: «Yeah and she keeps looking at us with that stink eye.»
I’d like to give this place’s owner a call and ask him if that is the kind of service he wants trainees to practice. If you know the owner, have him give me a jingle.
So TL/​DR: This place is fine… not gourmet, but not trash food. The service is atrocious. I’d make a corporate complaint, but the corporate feedback site has a broken submission link.

New store, nice & clean, simple quick sandwich. Stools at bars are set for children in that they’re too close to the bar and bolted to the floor. A bit out of the way by Autozone. Friendly staff.

The sandwiches here are great, The staff is friendly, the prices are good and the atmosphere is great. We are super excited to have one of these in town! I definitely recommend it.