Sonesta Gwinnett Place

Very nice Hotel! The room was spacious and the bed was very comfortable. Loved the location, there’s a lot of restaurants and stores around.

First time at this hotel or with this chain. Beds are fantastic. Hotel was clean and quiet. The breakfast buffet was great. The restaurant that offers room was very satisfying. Also have a complimentary travel happy hour on Tuesday nights with free snacks and beer/​wine.

I had to stay at the Sonesta Gwinnett Place for work in early January. The staff was absolutely wonderful. They remembered me by first name and ensured that my room was up to standards. They even had a free shuttle that took me to my meeting. Both drivers were very polite. I could not believe that the hotel rate, including taxes was only $ 120.00 per night. The service was what I would expect from a $ 400 per night hotel.
The staff and hotel were great. They even provided a complimentary breakfast buffet.

Clean, comfortable place today. Staff very friendly. I would highly recommend for business or pleasure.

Very nice hotel, rooms are pretty nice. Service is very good also, nothing to say. Breakfast is served in an American style buffet and it tastes pretty good too. A shuttles is available for local traval free.

Dollar for dollar, this is a very nice hotel. I was coming through Atlanta on business, and traveling with one of my executives, who is a bit of a hotel snob. I named my own price, and was very please with Sonesta.
The room was clean and spacious, and the bed was very comfortable. I would definitely stay there again.

I’ve been doing so much research to find a great hotel for my upcoming anniversary. The rooms are clean, the beds are so sooooft! From the outside it looks old but once you come in everything is really remodeled, the staff is really nice indoor/​outdoor pool, gym there’s some bar as well. But overall I really recommend it!

Everything about this hotel is great!!! Ordered room service for breakfast every morning and it was always on time and hot and delicious! The beds were comfortable and the rooms were clean with plenty of towels! Loved that there was no smoke smell in the room!!! The pools and hot tub were very relaxing also and well maintained. Would definitely stay again!!! Price was great too!

It’s our second time in this hotel & we’ve always enjoyed our stay. The rooms were clean, ample space in the room, & I like the shampoo, conditioner, & soap dispensers in the bathroom. Lots of towels, & I actually love their lotion scent. They have a mini store (expensive though) in the lobby, & have lots of phone charging stations in the lobby also. 2 restaurants inside the restaurant, pool, big convention/​party spaces. Location is perfect, surrounded by a lot of businesses/​restaurants. The hotel has plenty of free parking spaces. Staff are friendly.

First time at a Sonesta, and the only glitch was that the GPS took us to the service entrance in the back, and it was kind of difficult to find the front door! The room was spacious and clean, and a nice touch was the bath mat and provided wall dispensers for soap, shampoo and conditioner in the shower/​tub. I would stay here again in a heartbeat!

Let me tell you what a nightmare this place has been for me.
A colleague of mine booked a few rooms for a conference we had in Atlanta. I was told to call in and give the hotel my name and card number and let them know one of the blocked rooms was for me. I did, no problem.
I called back to change my reservation a few days after, from 2 nights to 1 night. They could not find my name, so I gave them my colleagues name. They informed me that they changed the reservation and it would be under my name, and I would have a King bed.
When I get there, guess what, the room is not under my name. No surprises there. I was visibly annoyed but it wasn’t that big of a deal… I told the staff my colleagues name. I get to my room and I have double beds… Once again, annoying but not a big deal. Then my other co-​worker who traveled with me says he cant get online unless he enters my name in the login section. Odd… I check out the next day, unimpressed.
This is when I start getting pissed. A week or so later I receive a second charge on my card… for two nights. So I was charged three nights total for a one night stay.
I called accounts receivable and left 2 messages in 4 days. I was not called back.
I finally got someone to pick up after letting the weekend pass. They said they would call me back, when they did they said they couldn’t find the room under my name or my colleagues name. They said they would call me back. Once we spoke again, I was told that the person traveling with me was charged ON MY CARD. Wow, how unprofessional, considering that he gave his own card at check in to pay (Yes, I saw him do this). So my colleague had to call and fill out paper work.
We both felt that Mary wasn’t apologetic at all acted liked all of this was somehow our fault. Both of us were very upset.
This was complete mess and waste of my time.
I am never saying here ever again and never recommending it to anyone.
The staff was very incompetent.

I’ve stayed here a couple of times in the past 3 years. These guys are great. Their staff is friendly and you get a really good value for your stay.
Rooms are very nice and most importantly… the beds are comfy.

The first time in this hotel, looks like they remodeled this location inside. The areas, staff, pool, bar perfect for this location.
The staff always friendly and with one smile in their face for their customer.
I expended a few nights here with my coworkers and was a good experience
The bed super soft and the room super clean.

Great hotel about 10 minutes from Gwinnett Arena. Wasn’t a new hotel, but seems like it was recently remodeled. Very nice environment and comfortable rooms. I like the technological advancements of the RFID room keys. I could enter my room by placing my wallet on the key reader, no need to pull the key out.
I’d stay here again!

My wife & I stayed here four nights while she was in town for a conference. Nice hotel overall. Appeared to have a remodeled lobby and rooms. I thought the coffee in the room was good. Wi-​Fi worked well without any issues. Staff was very friendly.
The first night we stayed we noticed something was wrong with the air. We had it set on 65, but it was 74 in the room. The next morning we told the front desk, and they said they’d have someone look at it. When we returned around 2pm the room was the same, so we thought we’d just ask the front desk if a maintenance man would have time to look at it today (just being curious, not complaining). Apparently, there was an issue with their unit, and several rooms had issues. The woman at the front desk (Denell?) was very friendly and apologized. We weren’t expecting to change rooms or anything, but she took it upon herself to put us in a different room, which appeared to be an upgrade. We were on the 6^th floor, and she put us on the top floor (17^th) at the end of the hall. The room had a better coffee maker, coffee, and bath products. She even included a free breakfast for each of us! Very nice of her, especially when we were only asking if the air would be fixed that day. The air in the second room still wasn’t accurate, but it was much better than the first.
Water pressure in the shower could be improved. We may have just gotten lucky at this hotel, but we didn’t hear any noise in our rooms. No banging of doors, no kids running down the halls, no loud music, nothing. We have always had some kind of bad experience with noise at other hotels. Breakfast was good. We both had fresh made omelettes. We also ate at the Grapevine restaurant for lunch once, and it was good. Chicken fingers tasted like frozen tenders, but the blue cheese chips and duck fat fries were good.
Overall, a nice hotel, and we enjoyed our stay. We would stay here again.

Well maintained hotel. Friendly staff. Manager found a way to fix a reservation mistake made by my company when booking my stay so I didn’t have to change hotels.

I was disappointed in this hotel stay.
Cons:
1. I found the staff to be rude.
When my husband and I went to check in, he was on a call with a sick family member. I went up to the front desk to check us both in and as soon as I said I wasn’t my husband, the man working wouldn’t even acknowledge me and certainly wouldn’t check us in since my husband made the reservation. He was really short about it and made me feel like I was trying to sneak in.
Later on in the trip, my husband and I went to check out the gym. We asked a man (maybe a maintenance man?) to let us know where it was (no one told us upon check in). He seemed extremely annoyed to show us. He gruffly told us to follow him. As we followed him he was sighing loudly and slamming around. One thing about the hotel is that you need to flash your key to get in certain doors and to use the elevator. From our room to the gym, you have to show your key a total of 4 times. When we first started following this man we couldn’t locate our key easily. He stood there very impatiently. When my husband asked him if he had a key handy he said «I do but I won’t use mine. The hotel likes to keep track of the movements of the guests so they know where they go during their stay here.» It felt very big brother-​ish and kind of creepy.
For a three night stay– our door was knocked on a total of three times indicating that no one was supposed to be in the room. The first time I had just come out of the shower and a man was pounding on the door. I talked to him through the keyhole and asked him what was wrong. He stated that their records showed that no one was supposed to be in the room. I told him that we were there for two more nights. He said «really?» I replied «yes.» He said «that’s really interesting.» and walked away. After I told my husband, we went down to the front desk later that night to tell the front desk about what happened. The front desk man looked unfazed and said «it must have been a cleaning lady.» I told him that it was a man in a suit. No response and no apology. The second time it happened was at 8:30 in the morning on our last day there. A woman was banging on the door. When I asked through the door what was wrong she asked me when I was checking out. Check out time was 11 that day but we had asked and was granted a late check out time of 1. I told her we were leaving at 1. At 11:30 someone banged on the door again and told me check out time was at 11. I told her through the door that we were granted a late check out time of 1. I can understand maybe one knock, but three is ridiculous. There is a serious lack of communication.
When I checked out the man asked how I liked my stay. Before I could even answer him he started joking around with another staff member and didn’t even let me talk. When I opened my mouth he just said a generic «thanks for staying!»
2. The décor is outdated
3. No coffee/​water in the lobby
4. No free breakfast and their paid breakfast isn’t worth the money. Eggs from a carton, buffet style.
5. The wifi was spotty and it makes you login every time you use your computer or smartphone. It sometimes took 2 or 3 attempts to log on correctly.
Pros:
1. The gym is larger than a lot of other hotel gyms.
2. There are a lot of chain restaurants to walk to, if that’s your thing
3. I thought the onsite restaurant/​bar Buttons had a good food and drink selection for a hotel bar. The bartender was great too.
4. The bed was pretty comfortable
5. I thought the hotel shampoo/​conditioner/​lotion had a pleasant smell.
I wouldn’t stay here again.

This place has major potential. There are awesome amenities and the rooms are cozy.

Breakfast:
(5 stars for Robert, our server & 1 star for Breakfast quality and variety).
Just like any other «complimentary hotel breakfast» expect you have to pay between $ 12.95 and 9.95 for this one. Not worth it. Although we got free vouchers for this because of their mess up with check in, I would’ve not been happy if I had to pay for this breakfast. Employees were nice but they didn’t have enough staff on to accommodate all the guests. There were several open tables but only one server, and Robert was great. Trying to handle the whole upstairs floor all on his own. But only he can do so much trying to cover 10 tables all at once.
I would advise to find a hotel with complimentary breakfast. They have the same things like egg, potatoes, bacon, bread, fruit, oatmeal and grits. I’ve been to hotels around the area that give all this for free with your stay (same hotel price + free breakfast). Mind you we got this place because of the pictures of the buffet on their website and other places online. But pictures are deceiving and this «buffet style» breakfast is not even close to a real buffet.
Hotel: (2 stars)
Décor is nice, employees are nice, however we came in at check-​in time and our rooms were not ready. We had to wait over 2 hours for our rooms. There was no fridge in both of our rooms either, and the hotel feel in the lobby did not match the quality of the furniture in the actual rooms, they need an update. We had loud neighbors who kept us up all night, called down to front desk two times within 2 hours for security to do something about it. We talked to front desk and they were apologetic and wanted to comp us for our breakfast, but we were already comped breakfast because of the check-​in situation. Met people in the elevator that also had comped breakfast, so I guess this hotel messes up a lot with their guests.
Overall I would find something better around the area. First visit here and it was more frustrating and stressful than it was relaxing.

Wow — I can say I was truly impressed by Sonesta. This is not your 50 story high, in middle of the metropolitan. Sonesta near by Pleasanthill Rd, near the suburbs, and is nice place for you to spend a few days if you have business in that area or visiting. Honestly — my primary concern for the location visiting this time was because it was close to the new ‘Korea Town’. :) Hellooo bring on the food!
The lobby is bright and clean (I took lots of pictures to prove it!). The service desk was super friendly and accommodating! We came earlier prior to check in time and it was 2 couples and they had only one room. We asked if they could have us closer together but alas that wasn’t possible. The gentleman at the front desk was trying his best though.
The elevator made us feel safe because you need to input your keycard during late hours to operate it.
Rooms were clean and not dirty. The normal hotel rooms and the little soaps and stuff.
Remember to bring a bathing suit or shorts if you are staying here! They have part of their pool indoors and their hot tub is also indoors! Perfect for those chilly nights. (We ended up buying cheap pieces at a near by Walmart).
We also had the chance to try their breakfast buffet served in the morning. The food there was prepared fresh and lots of options. Regular patrons only have to pay 13 dollars. We had vouchers so it was included in our package, however even with a voucher — PLEASE TIP!
I also have to throw it out there that this was bought from a Groupon Offer! I never thought the stay from Groupon could be this wonderful!