Retreat at Johns Creek

Having issues with pests since more than 1 year. following up with management regularly with No LUCK. Retreat keep on changing staff on regular basis. Most of the staff is unfriendly. Things were totally different when Camden used to own this property. To resolve a service request it takes lot of time and multiple follow ups.

I just hate this community from last 1 year under retreat management. I was with this community since 2010 and moved between apartments in the same community during the years, as i was really happy with the staff and service there. I feel Camden staff are much polite than these Retreat Staff. It was never a smooth transition when Retreat took over this community from Camden since 2015.
1. First opinion, initially I had hard time with office staff as they were so rude and but they got little better than the worst after a while.
2. Had other issues like never got paid my referral bonus which i did during their transition time. Neither Camden nor retreat paid a referrel for me, they both played a blame game during the transition.
3. My stay came to an end in Retreat in Dec 2015. I always wanted to end up my stay here with good memories but Retreat gave me a tuff time in last 3 months while settling down the bills.
Here is my bitter experience,
I had to sublease this apartment due to my relocation and Retreat agreed for this when i said i will have one of my friends to sublease my apartment for the rest of my lease period and they will extend from there on. I found a friend who agreed to sublease and extend for long term but Retreat asked me to pay partial amount for those days of the month when i stayed in this apartment. All of us me, my friend and Retreat agreed to it. After few days, Retreat called me up saying they would like to end my lease instead of subleasing so that they can renovate and handover the apartment to my friend. We all agreed to that again and i paid my dues (rent for those days i lived there in that month, water, trash and service charges) which i received from Retreat and moved out by Dec11th.
But for my surprise after few days, I received an email from Retreat saying i owe around $ 800 to them because of the following reasons,
1) The owner of the apartment cannot bear the loss of rent for those days where the 10days renovation will happen. So they said i will have to pay the rent for these days of renovation. This sounded really so cheap to me because i am no where responsible for the Renovations that Retreat is doing. If this was informed to me earlier i would not not agreed to end the lease instead of subleasing.
2) There were removable radium stars to the roof which we forgot to remove while moving out. They charged us $ 100 to remove those stars saying it peeled off paint so the vendor need to repaint and has to rework which sounded totally insane to me as they anyway will repaint the house as a part of renovation. I got these radium stickers for kid to sleep at night seeing the stars on roof. I got these from Walmart which is paint protected. Retreat people never agreed on this.
3) Another charge came up for 150 $ for fosset in restroom which is rusted or corroded. Camden had handoff initially with such small things and they agreed that they will not charge us for these while we lease out, but retreat never trusted us when we said this and never contacted Camden to check back to know the condition of the apartment when Camden handed over this apartment to us.
I gave up today ending up paying all the amount Retreat stated as my concerns were never heard even after reaching to the regional manager and i don’t want to waste my precious time anymore with these people.
I felt customer satisfaction was never a important thing to Retreat management, they just looked out for money.
I would not recommend this community anymore. So people who are currently living here, please be very careful.
Very unhappy to end this way despite I had very good time staying in this community under Camden management.
Sorry Retreat, the change has to start someday and somewhere.
Good luck !!

Management has come together and fixed the package problem they had in the past. Packages are no longer sitting on the floor waiting to be stolen. They are even working on getting out of a contract with comcast cable… As of now everyone is required to pay for cable $ 55 per month which does me no good since i mainly use hulu and netflix… I am really considering renewing my lease! The Staff has changed also and the main lady is top notch! Very nice lady!

Literally the worst staff EVER!!! They are so rude to you and have an attitude with you. If I could give one star I would. The maintenance staff is absolutely unresponsive to requests. When my family stayed at Camden, we thought the staff there was kind of so so, but now that we’re staying with Retreat, we realize the new management makes Camden look like angels. They really look down on younger people and kids and they don’t listen to requests or anything the residents actually want. You can clearly see the money being spent on useless painting and cutting down of perfectly fine trees to make the outside of the apartment look nice, but the inside is still terrible. They won’t even change your lightbulbs, or replace carpeting that looks like it hasn’t been replaced because «there’s no damage done» to them. They literally take your money and don’t give anything back. Seriously regretting not paying more to move out to somewhere else when our contract was up. Please do not stay here. You will hate it so much