Real Touch Maids

This gets one star only because the cleaners themselves are great — and I’m sure they’d do a fine job if given the time to do it. Otherwise they’d get nothing. The first time I used Real Touch they brought a team of four and stayed for two hours — the house looked great, so I signed up for a monthly service for $ 149 each cleaning. The house was never that clean again. Each time they came after the first vsiit, the number of cleaners and the time spent cleaning dwindled. The last two times they came, they only brought two or three cleaners and stayed for less than an hour. They basically had time to wipe the house down and that was it. I gave them one last chance but after the team of three stayed for only 35 minutes — I cancelled my contract with them. I came home to find dust and debris under the beds and cupboards, barely dusted shelves (they wipe around the front, didn’t move anything) and cat hair visibly all over the rugs. The basement carpets looked untouched, toilets were not cleaned and baseboards dusty. After the first, great, experience, the cleaner’s driver/​handler would come and sit outside the house while they cleaned, clearly waiting on them to take them to their next appointment. They were under obvious pressure to get the job down as quickly as possible — I wish I could have bypassed Real Touch and hired some of the cleaners directly — as I said, when given time, they did a great job. The business model, however, is basically a bait and switch type scam — sign you up expecting the same service they gave the first time, and then take your money and do hardly anything. See other reviews here which report the same experience.

Purchased a Groupon for a cleaning up to 1500 sqft.
The scheduling was easy (via email). I had an appointment scheduled for Wednesday, and sent an email the Monday before, in the morning. Didn’t get a response that day, so I re-​sent the email the next day, and the appointment was confirmed. However, I also asked if the services they list on their web site was what I could expect for the Groupon, and I never got an answer to that (hence the 4 stars).
On Wednesday, I got a text message asking if the crew could come between 8 and 9 am (my original appointment was between 10 – 11). I said I was sorry but that I would not be home before 10am, and the person thanked me and said they would be there between 10 and 11.
I got a phone call shortly after 10:15 to let me know they would be at my house in about 30mins, which I thought was great. I asked the gentleman to text me a few mins before they get to my home so I can lock up my dog, which he did. I was very pleased with that.
The cleaning took about an hour, and the two ladies did a good job. I checked my book shelves and other areas afterwards, and I didn’t seen any dust around. I was particularly impressed with them cleaning my stainless steel appliances (I hate doing that myself). The fridge, oven and dishwasher look awesome now. They also vacuumed my couch and chair in my living room, which I liked. Overall, I’ve had a very good experience and would recommend Real Touch.

They were three hours late, spent less than an hour cleaning… and it wasn’t clean afterwards.

An update: I filed a complaint against Real Touch on Angie’s List, and asked for a refund $ 50 of the $ 100 I paid (since about half of my house was cleaned). In exchange, I had to agree that Angie’s List could remove the terrible review I’d written about Real Touch.
So I received the check, deposited it, and wouldn’t you know it — Real Touch’s check bounced like a basketball.
Hey Real Touch — see you in small claims court. And then it will be $ 50 + the $ 28 filing fee that you’ll owe me. And keep an eye out for more correspondence from the BBB, and the state Attorney General’s office.

I have been using real touch maids for over a year. The only times that I have had any issues is when it is a Friday and you are the last appointment for the day. If you live very far from there main office, then it might be an issue for arrival times. I have had good service from them. Sure some days are better then other days, it would depend on who the crew leader is. There is a crew leader her name is Wendy. When she is there is an excellent job done. They did my bathroom clean the sink, toilet and even wipe the walls down. In the kitchen, sink, stove, microwave and counter top done great. They cleaned my hardwood floors, and my ceiling fans, which is not always done by some cleaners. Yes, sometimes blinds do get broken and have a chance to fall off the wall, but that is probably because of either they are old or not up there correctly which is possible in my case. So this way THEY get blamed for it. They always ask me, before I leave do I have any thing else or does it look okay. If you the customer do not take the time to look at YOUR house after they are done then that is your fault. When they are done, I look over my house and if something is not done they correct it prior to leaving. They moved a couch to get under it, but not my refrigerator. They arrange my cups and sometimes various things on top of the dresser and dust it. There was an issue we had that the bathtub had been discolored, they offered to take steps to pay for it to get refinished, however it worked itself out. I will be using them again.

If there were the ability to give less stars I would. This company is a horrible excuse for a cleaning crew. Showed up 45 minutes late from their two hour window, in an unmarked van, nothing showed what their business name was. The driver dropped the girls off with a few cleaning items then left. They walked into the house and said there is stuff on the floor (my son had a few toys out). I agreed and said that I didn’t realize that I had to clean before they showed up, so I told them that they could skip that room if it bothered them. Then I started to put my cats away (one big one and a kitten) and the lady in charge asked if that was all the animals we had I said yes, just two cats. She looked at me then said are you sure? So my husband asked them to leave. This was it. My house is not going to be spotless, hence why I am looking for a decent house cleaner. Completely unprofessional group of individuals.

I’ve been cycling through all the cleaning deals on groupon and living social and not one other cleaning organization provided me with a cleaning as good as Real Touch did. Booking the cleaning was pretty easy, since I was really flexible on time. They were a little late, due to traffic, but they at least called to inform me of this. Three cleaners came in, and did EVERYTHING I wanted them to. The bathrooms and kitchen were amazingly clean. The floors were spotless and the the whole house smelled great. They cleaned places other cleaning services didn’t. After using other companies and wasting my money on cleaning services I could have done myself, I will be using these guys for my quarterly cleanings.

Worst cleaning service I have ever had. Looked like high school kids. They were there less than 40 minutes for a 2,300 sq. ft. townhouse with 3 ½ baths. They blew a fuse and didn’t tell me. Moped floor and walked on it with their tennis shoes which left the track marks all over the floor. Did not clean the tile around one tub and did not clean a 2^nd one. Did not mop foyer floor. Left all of the items on tables, chests, etc. in a pile in the center of the dusted item. Left chairs pulled out from the dining room table. Did not vacuum all the stairs. They were running over an hour late when they arrived and it was a Friday afternoon so they literally just blew my place off. I would not recommend that anyone ever use them. It took me 2+ hours to finish cleaning and get my house back in order and I had company coming the next day.

I have been using Real Touch for the last several months. They do an excellent job cleaning my bathroom (they were able to get stains out of my grout that I had attempted to and couldn’t), however, they have broken several of my blinds because they are so rough with them. I talked to Wendy Chavez from Real Touch about this and nothing seemed to change because I would still come home to my blinds being all screwed up and contorted and the end caps laying all over the place. So I began leaving notes for the cleaning crew, (there was 1 English-​speaker on the team) and then it seemed to get better but over the course of several months I have noticed that things have gotten worse, they miss cobwebs constantly and whatever cleaning solution they are using on my hardwood floors is stripping the protectant off of my floors because they are turning white in parts.
The final straw was when they came for my regular biweekly cleaning on New Years Eve and I got home and noticed that the stairs were filthy and as I was walking around the kitchen I was stepping on stuff as well. That was just purely unprofessional. They have NEVER EVER moved furniture to clean under it, much less a refrigerator, so I was really surprised to see the other review. I have just recently fired them.

The three stars is for the great job they did cleaning. The entire house smells and looks clean. However, getting to the point where they were actually in my house and cleaning it is where they lose stars (it also sounded like a herd of elephants stampeding through the house while they were working, made me a little nervous).
I purchased the Living Social deal like so many here did. I originally purchased it because we were moving out and wanted professionals to do the final clean. We needed to be out the night that I scheduled them for. I was given a time frame for arrival, and I just had an inkling and decided to message them to get an idea of how far out they were from arriving at my house. The reply I get was that the crew that was on it’s way to my house was in a car accident and two people had to be transported to the hospital. No mention of a back-​up crew coming and when I asked, I was blown off. So, we decided to clean the house ourselves and were just finishing (I was literally five sweeps away from being done) when they showed up, an hour and a half after the time frame ended. Mind you, when I got to about 30 – 45 minutes away from finishing the job, I messaged and said don’t worry about it, don’t come out, we did it ourselves. Some missing communication somewhere (I didn’t have a number to call).
I rescheduled to have my new home cleaned, and again was given a time frame for arrival. 15 minutes before the end of the time frame, they called and said they would be there in 45 minutes. They showed up an hour after that phone call. I suspect they slam themselves with appointments on Saturdays and that’s why I had such difficulty with timeliness.
It’s a shame, they ARE good at what they do, cleaning, but the administrative aspect of it is sorely lacking.

I purchased them off of Living Social. They cleaned my bathrooms and kitchen. Now, the CLEANED! When I say they cleaned, I mean they cleaned. Yes, they gave me a window of time when they would be there, but hey, can’t complain. They moved out my fridge and cleaned underneath it. It was sooooo nasty. I didn’t even know you could move a fridge.
They cleaned my bathroom tile wall and that things was shining. I mean, shining. I didn’t give them 5 stars because I question if they used the same towels to clean everything. Luckily I always clean after the cleaning people leave for that reason.

Don’t even bother trying Real Touch Maids. Henry is like a slave driver to his girls. They try to do a good job but he is constantly calling them and harassing to tell them to hurry up. This time he changed my normal time then arrived late without a courtesy call or a text. When he arrived he never apologized. The girls worked hard to catch up but Henry kept calling them and they were rushing as usual. The last time they were here one of the girls knocked an expensive German plate off my wall and permanently bent it. Henry was there– there was no apology or get it fixed and I will cover it. His organization cannot be trusted. All Henry really cares about is making a buck! He does’t care is your house is not finished being cleaned– he just wants the girls back in the van on their scheduled time so they can go to the next stop, even when he was half an hour late in coming! The girls never have time to do a thorough job, I find dog hair everywhere after they leave, and things are never put back in the right place.
Every time the girls come the time they spend at my house gets shorter and shorter. Today after they were here I texted Henry that they forgot to wash the kitchen floor and that there was dog hair all down the basement stairs — Henry’s response was to send me a text telling me he did not want to clean my house any more. He only does what he pleases when he please and does not hold true to his word; Please stay away from his Groupons, Living Socials, ect. It isn’t worth it!!! He is not trust worthy after making a contract. Just run away!!! Fast!!!

I found them on living socials. they were the 2^nd cleaning company I tried. the first had ladies who did not know how to make a bed with a duvet cover. I tried Real Touch and I have been so pleased, I have used them exclusively for the last 3 months. they come on time, I have never had a problem with scheduling and they call me a few minutes before to let me know they are on the way. they come in, get to work and are out in a flash, yet they hit everything. window sills, blinds, fans, mirrors, in addition to all the normal places. and they know how to make my bed! I would highly recommend them. I am in dc so maybe the people who come to me are different than in Virginia, but I have no complaints.

I originally found them using living social and had not had any problems for one whole year. Recently in the last few months, scheduling has been a major issue, like the other reviews said. First they would change the time on me and then show up either early or late, without even letting me know as a courtesy. The last straw was when they were late again for an already previously rescheduled appointment from a week prior. There was not even a courtesy call or text letting me know they were going to be late. We rescheduled this appointment already because they were over an hour late last time. I will be looking for a more reliable cleaning service. I would look elsewhere no matter what kind of deal they give.

I also bought a Living Social voucher for 1500 sq ft and I’m really happy with my purchase! Real Maids did a great job and the apartment looked great after they came through. We had them come in and clean the apartment for our move out and it looked great after they were done.
My only complaint was I had set up an appointment for 2pm and the cleaners showed up at 1:30. I got a call asking where we were, and I reminded them our appointment was at 2.
Other than that, I’m really happy with Real Touch and I’ll be using them again.

While I concur with other reviewers that Henry was accommodating when it came to scheduling, in the end it didn’t matter, as they kept confirming for the wrong day, and when the day was finally right, they showed up HOURS early. I guess I was expecting a little more, even though this was a Living Social deal, and I was hoping to find a service that I could continue with — but it’s definitely not these guys. They did a p*ss poor job on the 60% of the house they bothered to clean. They didn’t touch two entire floors (and I bought the 4,000 sq ft one — my house is only 3,700 square feet including the basement!), didn’t move anything back where they found it (couches, garbage cans, etc.), and we ended up finding all the garbage they «took out» in the garage the next day. They used their own vacuum cleaner (I hope none of their other clients have fleas or bugs!), and *my* Febreze. I know I can be picky, but it’s the little things that count — like lifting the toilet seat up to clean underneath — cleaning the chrome on the shower — wiping down the baseboards since I have two dogs — moving the couch back where you found it when you put it across the room to vacuum underneath. We spent almost an hour putting things back and tidying up after they left — so, all in all, cleaning service FAIL.
UPDATE: The scales have now tipped from NO to H*LL NO — the ladies who cleaned my bathroom got water and cleaning solution on my husband’s straight razor and ruined it. Replacing or repairing the razor is going to cost as much as the cleaning service, if not more, and there has been no response whatsoever from the company or any attempts at reparation. AVOID if you value your time and property.

I too found this service by purchasing the Living Social voucher and I have continued to use them since! They have been SUPER accommodating in scheduling around my schedule, and my house is spotless and smelling great when they are finished! The gals that come go straight to work; no dilly-​dallying around.
While I have purchased other vouchers just to try out different home cleaners, and to perhaps find a cheaper service, I have a feeling I will be sticking with Real Touch because it is never an issue for them to come when I need them.

I made the mistake of purchasing service from Real Touch from Living Social. When I was finally able to get in touch with somebody over there about scheduling a service, I made clear that while I purchased the 4000 sq. ft. deal, I only needed the main level, three bedrooms and two bathrooms cleaned, which is significantly less than 4000 sq. Ft. They insisted on coming to do a walk through of my property anyway, and I would have had to miss work to accommodate this, which I felt was completely unnecessary. I was informed that it would be nearly 7 weeks until they would be available to do the cleaning. So, I am asking Living Social for a refund, as suggested by Wendy @ Real Touch.
I guess this isn’t surprising, but it is still annoying. If the quality of their work is even half as bad as their responsiveness and customer service, I would stay far away from this company. I would rate this at zero stars, but because that is not an option, it gets one star.

I bought a living social deal for Real Touch Maids. Maybe this was my first mistake. They are clearly not equipped to handle the extra business the deal has generated for them. I attempted to contact them by phone and left a message, but did not get a call back. I followed-​up by e-​mail, whereby I was informed that I would have to provide them my address so they could inspect my property before they would schedule an appointment. I am a busy woman, hence my need for a cleaning service. I quite frankly do not have the time to wait around for someone to come inspect my property before even agreeing to schedule an appointment for some 6 weeks in advance (they told me the earliest possible time for an appointment was 2^nd week of June when I contacted them at the end of April). When I asked why they needed to do the inspection, they told me that they needed to figure out how long it would take them and how many people they would need for the job. This is somewhat understandable in theory, but I provided all the details on my property already and had explained my time constraints. After a couple of emails back and forth, Wendy informed me that I should «contact living social and ask for you money back !!!» I am not sure what all of the exclamation points were for or the rest of the exclamation points contained in Wendy’s very abrupt email. If you put your business on Living Social or Groupon, you should have a plan in place to deal with the extra customers, rather than waving them off. Instituting standard operating procedures, placing a time limit (e.g., maximum 4 hours) on your services, or simply having email etiquette would vastly improve this business.
I had been looking for a new cleaning service and living social was just an incentive to try out Real Touch. Too bad their bad attitude and inefficiency got in the way.
I will be contacting living social for a refund.
Thanks for wasting my time Real Touch.

SUCH a fantastic experience. I bought a LivingSocial voucher for Real Touch Maids and quickly got on their cleaning list (no three-​week wait here!) They did a spectacular job– I didn’t know my apartment could look this good! My bathroom is spotless– they even took the time to put new sheets on the bed. Our apartment looks like the Four Seasons now– so pleased!
Pleasant, lovely, thorough staff. Will be back for another cleaning soon!