The Tile Outlet

Received services a month ago and was not satisfied at all. Their attitude was awful and rude. I feel like I was taken advantage of because I am not too familiar with the industry. Prices were jacked up, and I wish I went elsewhere. I would not recommend this establishment to any of my friends. Id give them a zero if I could.

I originally found this place through Unilocal.Anyone who’s familiar with this part of Dublin, it’s considered the old part where it’s pretty much an industrialized warehouse area along the Hwy 580. Some say ‘ghetto’ — far from it. It’s like any other industrial area like you’ll find in Hayward, San Mateo, Fremont, San Jose, etc.
Anyhow … I worked with both Sam (the owner I think) and one of his assistances on a couple visits. Pricing was on the higher side of my other quotes, but installation cost of a bit lower which made the overall quote less. I purchased pre-fab’d quartz for my kitchen. I highly recommend going this route if you’re thinking about quartz as it’s around ¹⁄₃ less expensive for pretty much the same material type.
Price and material is one thing, but what really prompts me to post this review is the installation. Enrique is one of Sam’s main installers — a contracted company. At first, I was a bit apprehensive for some reason and after a phone conversation and a few text communiques, we set an installation date. Enrique is an interesting person. He comes off as not very friendly, but I think he’s just a quiet guy in general. His work speaks for himself. Upon discussing a few options here and there, he and his partner did a fantastic job! I couldn’t be happier with the way the countertops turned out.

Great customer service this morning from Jenny. She explained in detail the difference between Quartz and granite.
Very helpful staff and great showroom!

I recently remodeled our master bathroom. After countless hours of searching for the right Company to work with I came across the Tile Outlet … The initial work I spent getting quotes and getting to know the various suppliers in the area was well worth it… Sam and Jenna
are professional and honest person who take pride in what they do they are experience and very courteous in introducing the vendors who did the install … His Granite guy /​/​/​Johnny the Granite Man is a detailed and extremely top notch finish him and his crew are excellent. If your looking for a reliable and decent company and your planning to do a remodel of you Kitchen /​Bathrooms give them a shot at it it paid off for me and my wife. More power to the tile outlet and wishing you all the best to Sam and Jenna …

We worked with Sam and Jenna. Great customer service as well as an eye for design and color.

Very disappointed with the quality of product. One tile I love but the other came in and was all the sheets were stuck together and when trying to separate, they fell off the mesh. The color was nothing like the sample. When returning they charged me a restocking fee which was never mentioned prior to buying. They also charge way more than most reputable tile shops. Be aware that OUTLET means no quality and no customer service. Try Nala or Arizona tile. Stay away from this business.

We have purchased tile through The Tile Outlet for numerous projects over the last 5 years. Sam Hahn, the owner, couldn’t be more helpful! Initially, we just purchased in-​stock tile for our bathrooms. Then, when we were thinking of remodeling our master bath, Sam came to the house and created the drawing that we ended up using as our plan. He let us take numerous tile samples home to see how they looked in the space, really listened to us on what we were looking for and our budget, and did all of this without any commitment on our part that we would go forward with an order.
All the tile we ordered from him, and the granite for the vanity, came on time and at a very fair price. Sam referred tile setters for our job and I can’t say enough about his recommendation. The finished master bath looks amazing — a testament to Sam’s design, quality products, and flawless tile installation.

Sam and his wife are nice enough. Very polite.
But then follow-​through is poor. I would be careful documenting things really well and doing an exact count of your tiles. When I went to pick up the order, I noticed that I was charged for 3 extra tiles (I ordered about 20 tiles total). Sam was very adamant that I had ordered them. It was only like $ 10 extra for the add’l tiles so I said fine, I’ll take them.
But then I got home and opened the box, the 3 extra tiles were missing. I called Sam back … long pause (I take it that he realized he had messed up), he said he would look into it and call me back on Mon (it was Fri). Never heard back. Had to dispute it via my credit card company.
What a hassle for $ 10 overcharge.

Thank you Sam for your help in getting our tile in such a short notice. It was such a relief that you could, not only keep your words, but also had the tiles arrive on-​time. What an awesome service!

Wow! What a fantastic place, great selection and service is top notch! We were remodeling 3 bathrooms and not only did tile outlet have better prices than competitive stores, but they helped us match, came up with alternate ideas and even drew out the placement of tiles and everything just from my memory of where the placement of the items in the bathroom were going to be. They even went as far (after my order was placed) to order additional alternative cigar moulding for one of my bathrooms trim so that when i picked up the order, I had an additional choice that he thought I might like. Five star service, couldn’t have asked for a better experience!!!
My contractor recommended them and I made sure to pass along the excellent service and review. Would go back again for sure!

We walked in with vague ideas for a small project to beautify an empty concrete patch. Sam, the owner quickly sketched out an elegant very cost effective design on a piece of paper. He patiently cross checked the pricing on all different tiles, borders and accents. He saved us so much time in coming up with a design for this small project without having to over spend our budget. The end result is that we are absolutely excited about it. We highly recommend this shop and will definitely see him first on next remodel.

We were looking to replace carpeting in our family room and hallway with porcelain tile. After visiting a number of flooring shops we ended up at The Tile Outlet. They had a great selection and their prices were reasonable. Sam was very knowledgeable and helpful, even allowed us to take samples home (with a deposit).They have contractors they partner with and the tile setter who installed our flooring did not disappoint. Not only were they prompt, and efficient but left the garage floor (where they cut the tiles) cleaner than before. We ended up having to pick up a few last minute supplies but no big deal. We have recommended The Tile Outlet to friends and will be using them for future projects!

We visited Tile Outlet when we were in a rush to complete our bathroom remodel and another tile vendor fell through on purchased materials that suddenly were no longer in stock.
We received great customer service here and even got some design help for the layout of the tiles. The completed bathroom remodel looked excellent and we were very pleased.
Tile Outlet was not the cheapest, but they provided great customer service and would recommend them to others.

We got a very good package with installation for our kitchen countertop and floor. The installation guys are great as well — they were actually before time and did a great job for our kitchen.
Try them out.

I ordered tile from Sam at Tile Outlet for my guest bathroom and laundry room. Once the contractor finished the bathroom it was obvious that we wouldn’t have enough tile to finish the laundry room. I called Sam and he expedited tile that we picked up the next day. The contractor finished the laundry room. The problem was that the second shipment was the same tile but a different shade and it was already installed in my laundry room. I called Sam the next day and he had his tile guys come and tear out the tile and put in all new tile so that it all matched. He did this willingly free of charge without me throwing a fit. I felt sure he would give me a hard time, but I was pleasantly surprised! Sam proved to me that he is an honest, ethical business man that takes pride in his work. I am one very satisfied customer and I would definitely return to Tile Outlet again in the future.

Great Store and service .My kitchen remodel was the first major remodel of my house, so I was very particular about picking out the tile outlet for the job. I searched for a couple months and got about 5 different estimates before I decided to go with Choice granite. Everything from the initial estimate to picking out the tile, tile and granite just felt right. sham, the owner is very easy-​going and easy to work with. It didn’t seem like he was out to make tons of money off the job. I think he just wanted to see his customers happy with his products/​service. That is quality service. Choice granite did the demo, tile and granite install of my kitchen and everything turned out beautifully!.The installers are very profecional. What was once my least favorite room in the house is now my favorite room and I am no longer ashamed to bring guests … was the first major remodel of my house, so I was very particular about picking out the tile outlet for the job. I searched for a couple months and got about 5 different estimates before I decided to go with Choice granite. Everything from the initial estimate to picking out the tile, tile and granite just felt right. sham, the owner is very easy-​going and easy to work with. It didn’t seem like he was out to make tons of money off the job. I think he just wanted to see his customers happy with his products/​service. That is quality service. Choice granite did the demo, tile and granite install of my kitchen and everything turned out beautifully!.Enrique The installers are very profecional. What was once my least favorite room in the house is now my favorite room and I am no longer ashamed to bring guests over. Not only was the service fantastic, the price was hard to beat! I feel like I got a lot for more my money by going with Choice granite. My fiancé and I are very happy went with Choice granite. I would not hesitate to go with them again and will be remodeling my bathroom with them in the near future

Too bad I can’t give a NEGATIVE review! What an unbelievably shady business.
After calling to confirm that their tiles are in-​stock and available for immediate pick-​up, I drive over, only to find that this is not true. They have a few boxes of mismatched closeouts, but everything else is special order.
Then, no prices are written anywhere. I ask how I know the cost of the tiles, and the guy says, «Show me what you want and I’ll tell you.» After he gives me a price, another customer whispers to me that he had given her a different price on the same tile!
He then dropped the price twice in an attempt to get me to purchase. (Still higher than other stores!) Not a reputable business. DO NOT waste your time.

My husband and I recently moved out to Brentwood. We decided to drive to Dublin specifically to look at tile at the Tile Outlet. We arrived 1:50 PM on a Tuesday. There was a sign on the door saying «Doctor Appointment» with a clock that said 2:30. Since we wasted all the gas and time to go, we went to lunch to pass the time. We came back at 2:40. Still no one… so we waited. We watched at least 2 others come and go. We finally left without ever even stepping in the door. If someone needs to schedule a doctor’s appointment then someone else needs to cover their shift OR get an 8 AM appointment or go to urgent care after they close. They should never shut their business down in the middle of the day when potential customers expect them to be open.

We needed tile for a bathroom that had a leak. We walked in to the Tile Outlet at 4:30pm on a Friday not really knowing anything about what we wanted or needed, and walked out 45 minutes later with everything in order.
We thought they had plenty to choose from, their prices were reasonable, and owner was knowledgeable. Even though they have signs everywhere saying «always in stock,» they had to order the tile & it was delivered a week later, which was fine since we weren’t ready for it anyway.
The tile & supplies arrived on time, and the owner was really on top of communication with us and the tile setter we ended up using. The owner is super organized and easy to reach, which we really appreciated.
Here’s why I’m giving them 4 stars instead of 5:
First, they recommended a plumber/​tile setter based out of Livermore that we did not end up using because we got a bad vibe from him, and his prices were a bit more than what we were able to find elsewhere. I think they should consider working with more than just this one partner.
Also, they forgot to give our tile setter a box of tiles when he picked up the order. So, I had to drive to Pleasanton and pick them up myself, which wasn’t easy since I was 8 months pregnant. The tile wasn’t in a box or anything, and some of it got damaged during the drive home. I understand that mistakes happen, but I wasn’t totally impressed by the way they handled it. They could have at least put the tile in a box, or something, so that it wouldn’t get damaged. Luckily, we had more than enough, so it wasn’t an issue. And, they immediately admitted to their mistake when I contacted them (I was kind of expecting them to deny it since our tile setter was supposed to have double checked the order when he picked it up) so that makes up for it.
We will definitely be using Tile Outlet again in the future for any & all tile needs. I will just be a little more careful about referrals and making sure that we double check the order when picking it up.