Protect Your Home

Awful.
Months of back and forth on getting the system installed properly, then additional months going back and forth between ADT and Protect Your Home for additional service. Locked into this mess for 3 years and it’s awful. Choose the installer carefully.
Finally got the customer service team today and the rep told me it was my fault for not understanding if the issue was for the monitoring company vs. the servicing company. Bad enough I am paying $ 65 per month for a system that I can’t arm because the sensors have not been properly installed. Now I have to deal with poor service on addressing the issues.
Instead of solving the issue they are making it the fault of the customer for not following their convoluted logic of who to call for which types of issues.
Awful. Do not recommend engagement with this company at all. Classic situation of 3 year agreements trapping consumers into bad service agreements and not getting the service.
Furthermore, I got to this company from my company perks site and I will forward this review to them as well. They are sending employees to a trap!

ADT and this company have the worst service ever. the products didn’t work. tons of false alarms. we even got broken into and it did not deter theft of my laptop. they could never get system to work properly, and service technicians couldn’t come at right appointment time and when they did couldn’t fix anything. finally got through our contract with the whole system unplugged for the last 18 months, called to cancel and they offered to make a weekend appointment for me to see if they could fix the system (along with dropping the price $ 25/​month!!). 2 days later, with no phone call, they just showed up, and plugged in the system (the babysitter let them in). 10 hours later in the middle of the night the fire alarm went off. WORST SERVICE EVER and by the time you realize it you are in the middle of an overpriced 3 year contract. complete waste of thousands of dollars.