James P McAndrews, DDS

Not a good experience at all. The customer service I received from staff member in the billing dept was poor. Long story short due to poor billing and not verifying my benefits I was sent a bill several months later and threatened to get sent to collections for almost $ 400 for a 10 minute consultation. Outrageous!

I just called the office to try an make an appt. to see the the oral surgeon, the office had no compassion for my situation. My dentist recommended to make an emergency appt. with an oral surgeon because my son had a very bad wisdom tooth infection and the other wisdom teeth were coming in and making my kid sick. She asked me what kind of insurance my kid still has medi-​cal and she said that for medi-​cal the next appt was for the end of the month. I asked if I had cash how soon could I get my son in and she said that for that I would be able to see the surgeon the following monday. I dont think that an oral surgeon that accepts medi-​cal as a form of payment should make their patients feel any less if they use medical, cash or straight insurance. People are people regardless of what form of payment they use.

We had a great experience with Dr. McAndrews and his office. My daughter needed her wisdom teeth out. The office staff were very accommodating and arranged the surgery for the day and time we needed. Everyone was kind and caring from the first phone call and including our many questions /​calls afterward. The doctor did a great job. She had so much less swelling than any of her friends and was out and about, enjoying life 2 days later with little pain and very little bruising. I would recommend Dr. McAndrews to anyone needing teeth out or other work done.