Family Video

I love this store. My family used to own a video store in the late 80’s and this brings me back. There is just something so tangible about choosing a movie in store that the digital medium just can’t capture. I feel the same way about a well run bookstore.
Free kids movies is awesome, and my daughter definitely enjoys the in store browsing. They have a kids area with some coloring materials for those kids not interested.
The customer service is excellent. I’ve rented movies and been given recommendations without asking which I love. I was in there a few days ago, and was unaware that the kids movies, while free, did have a late fee of 1 $ every five days which I was guilty of for a 2 $ fee. I was completely willing to pay it and he just simply cancelled the late charge and said I can even just call to extend it instead of coming in! Fantastic customer service.
My last tips are that they do quirky things at times. When I was there last time, I nailed the Big Lebowski trivia question and got a coupon. Also, when I want to buy a movie, I just wait about 6 weeks and they sell them for a better discount than anywhere I have been able to find. Want to say $ 6.99 for DVD and $ 8.99 for Bluray. They are opening a pizza joint next door that is already going on at other locations and from what I’ve seen online is buy a pizza and get a free movie. As long as the pizza is decent, can really see that being a great family option.

How unfortunate that video stores have become nearly extinct. For most of us over the age of 30, memories of trips to the local Blockbuster (or if you’ve lived in this area all your life, Video Vault in Westmont.:)) on Friday and/​or Saturday nights were a ritual that recall the nostalgia of slumber parties, jiffy pop, and Nightmare on Elm Street on VHS. Although I do appreciate the modern technology of today, enabling instant entertainment without ever having to leave the comfort of your home, scrolling through movie titles on Netflix isn’t as fun as perusing walls of them in a video store. Or maybe that’s just me.
Anyway, I recently moved from Chicago back to Downers Grove and the Family Video is right across the street from me. Although my schedule doesn’t allow for weekly trips to the video store, when friends or family come to stay for the weekend it’s usually a ritual that we go across the street to rent a bunch of movies. Beyond the wax nostalgic, the people who run the place are very helpful and seem to enjoy working there. I would enjoy working there. They have great deals including free kids movie rentals, half-​priced rentals for a month for $ 5, and 2 for a $ 1. Plus there’s a Marco’s Pizza opening up next door sometime this summer. Dinner, movies, and memories all in one stop.

Okay okay, no one has reviewed Family Video… let me be the first! Also, let me be exceptionally honest because I used to work at the one in Westchester, so I know the ins and outs of the biz. :)
First off, let me say Family Video is actually an awesome company to work for. I had nothing but good experiences there.
Secondly, this Family Video is pretty solid. Decent collection of both blu rays and DVDs. During the week they’re dead so you can always get the new releases which come out on Tuesdays.
The employees at this store are pretty nice. Not as cool as my old store, but they’re pretty good;)
For the last standing movie rental stores, Family Video is pretty bad ass.