R B Cooke & Son, Inc

R B Cooke’s moving team was competent though not particularly friendly. They did have quite a bit of work to do. I had only packed up about 65% of my property so they did the rest.
Some problems: Three men were sent to move a piano and a king size bed. One of the men was on the small side. I was concerned that he may injure himself but he seemed to know how to lift it in a way to prevent this.
They also forgot to move my microwave despite the fact that I repeatedly reminded them. It actually cost less to hire another mover than to purchase another.
This brings me to the greatest problem of all for R B Cooke. They were extraordinarily expensive. I used them on the basis of a friend’s recommendation because they were allegedly expert piano movers. Nevertheless they lined the piano up flush against the wall and now I am getting sympathetic vibrations when I play. It also prevented me from plugging in the dehumidifier, something not normally used in MA but since it was so hot when I moved I wanted to use this device put into the piano in FL. Additionally despite the fact that their website says that «no object is too heavy» they made a stressful day more stressful by suggesting the piano may not be able to be taken down. They also broke 2 dishes.
Ralph, one of the movers, refused to take a dime off for the forgotten microwave. I spoke with Joyce about this and she said after my bill is fully paid we can talk about a claim form. I’ll give it a try but do not have high hopes at all. I am rather doubtful of this company’s honesty. Furthermore because they are «family owned and operated» it took several weeks to get an appointment with them. Their refusal to take responsibility for the missing microwave makes R B Cooke a mistake I will not make again. All of these problems makes R B Cooke an experience I do not wish to repeat.

Ralph and his team moved us today and did an excellent job. We just had a baby who came a bit early so we were only 70% packed. These guys came in and took care if everything. Highly recommend!