Todd’s Water Heater Repair – Install

After dealing with a bunch of issues with my water heater, finally called these guys and had a new one installed almost immediately. Quick and professional service+ No more issues ever since !

I had used Todd’s Plumbing Service to install a tankless water heater last November, and it was a great experience. Recently our garbage disposal stopped working, and I procrastinated for several weeks before calling Todd’s. They were able to arrange a plumber to come at the time I was available. When the plumber arrived, the garbage disposal was magically working. The tech still checked out everything to make sure it was not a fluke and then did not charge us. I will be a customer for life!

Our boiler died just as we had company coming in for the Holidays! We called these guys and they had a plumber out working on our boiler in in less than 3 hours. They ultimately ended up finding a way to repair it and saved the day. They were fast professional and affordable. Thanks to these guys my boiler works again. Repair cost was affordable even with it being a holiday.

After my first experience went so poorly, Justin reached out to me and apologized for what happened. On the second attempt at an estimate they called me to confirm, showed up on time, and gave me a fair estimate. They even called back after the estimate to offer me a discount because of my first poor experience. I haven’t decided what I’ll do, but I appreciate the effort to improve and make up for what was clearly a mistake.

Knowing that I needed a new water heater soon, I started calling around. Todd’s had a deal on the size water heater I needed, and even upgraded me to a tank with a 9 year warranty. They showed up on time and installed the new heater before noon. A+ in my book.

A leaky hot water tank is always unexpected. I called Todd’s and spoke to Justin, who empathized with my predicament and worked to get me scheduled for a replacement. I can not express enough how pleasant of an experience this all turned out to be. From Justin who scheduled the install, to Bobby who performed it. Everyone I dealt with was so nice and helpful, and they worked to get my «emergency» taken care of quickly while still servicing their other customers and commitments.

We had no hot water. After we had unplugged the water heater a couple of times, a flashing light reappeared. It looked as though it was flashing to show something was wrong with the gas valve. However, after awhile the heater came on. This was not normal activity for a water heater. It’s frustrating not knowing what to do.
The gentleman that answered the phone was polite and accommodating as he tried to work with our schedule to get a plumber to our home. He was also reassuring when he said the water heater was not dangerous.
A plumber came out the next morning. By this time, the water heater was acting normal again. It was as if it had fixed itself. We didn’t know whether to cancel or have them check it out so it wouldn’t happen again. The serviceman was very nice. He checked everything he could on the heater that seemed to be working just fine. He assured us it was working the way it should and to give them a call if anything happens again. He needed to see it when something was wrong.

Called when I discovered the water heater was leaking. A plumber was out within an hour, and within 2 hours a new water heater was being installed. Everyone was punctual and professional. It turned out the existing water heater was under warranty. Given that, however, we still had to pay the cost of labor to get the new water heater installed.

We had another company out twice to fix our tankless water heater that was delivering uneven water temperatures. It was never fixed. With a friends recommendation we called Todd. They sent out their tankless water heater specialist. In under an hour he diagnosed the unit, discovered error codes and fixed the problem. I will never call anyone but Todd’s when I need water heater or plumbing help. This company really knows what they’re doing!

Todd’s set up an appointment right away. Anthony Lewis with N-​E Pipe Plumbing came out and determined he could repair my water heater and I did not need a replacement. They weren’t able to complete the work the same day as the initial assessment. However, they bent over backwards to meet my schedule the next day and did a fantastic job. Anthony Lewis was courteous, knowledgeable and did quality work. I definitely will contact them for future work.

I called Todd about a problem with our water heater on a Sunday morning. He listened to the problem and then explained that it was common with our brand of water heater to simply clean out an intake screen and the issue would be solved. He asked me to email a picture of the water heater to confirm his thinking. I did. He called me back and walked me through the process. His professionalism and willingness to take the time to help was commendable. I will definitely call him again the next time I need plumbing help.

The other day i noticed that the water heater wasn’t kicking back on. Todd came out and did an inspection resulting in 3 options: Clean/​maintain current equipment, replace part, or replace full water heater (least expensive to most). Having just moved in 4 months ago, we hadn’t factored in a full replacement and thought a clean/​maintain would give us an indicator of how serious it was. Went through with it and haven’t had a problem with the water heater since. Great job guys! Fast, clean, and efficient.

2 days after I moved into my new home, and on a Sunday night, the water heater started leaking from the relief valve. I called around to a few different water heater repair services but Todd was the only one that called me back right away.
After asking a few questions about my water heater he headed my way. It ended up being a pretty quick fix. Since he has a minimum service charge of an hour so I had look over a few future plumbing projects. Pretty cool guy.

They were wonderful. He fixed my existing water heater by calling the manufacturer to find out a flaw in that particular model. By doing that, it fixed the problem, and they sent the part he needed for him to install in my water heater. It was exceptional service. He is my hero!

I came home one afternoon to a strange noise in the utility closet and found it very very wet. I shut off the water to the water heater and the gas. I called four different emergency plumbing services to get estimates of cost and schedule time.
Todd’s gave me the best approximate. estimate and could be there the next morning. When Sam arrived the next day the concrete floor of the closet was mostly dry and the water heater had pretty well drained. His truck was stocked with 2 sizes of water heaters and everything he would need. He looked the situation over, carefully and patiently explained what repairs needed to be done to bring my old hot water heater up to current code. And he even said for my size home and just 1 person living there, that I would be happy with a 30 gallon hot water heater instead of a 40 gal that had been there. That made me and my credit card a little happier.
He had a great bag of plumbing tools and systemically worked to remove old water heater and fittings. Then came the new hot water heater and all the new fittings. He cleaned and sweep up old wet junk in the corner and under the water heater’s wood stand.
Now, I have hot water again and a utility closet that is cleaner than it was to begin with

Todd was able to get someone out the same day we called. The water line to our water heaters had worked itself loose and caused both hot water heaters to short out. We were lucky the water kept running, as it was obvious it had cased an electrical fire. The fronts of both waters heaters were scorched. Not only did they replace both waters heaters the same day, Todd also encouraged us to call our insurance company and file a claim. We had no idea any of it would be covered. He was right! Not only did the insurance cover the water heaters, but it also covered Serve-​Pro to come out and dry the areas, spray for bacteria, and place fans. They returned and removed all the sheet rock, insulation and wet cardboard that had been left on the floor of the crawl space by the previous owner. They will also replace all the insulation and drywall once the area is completely dry. All this extra work was covered by our house insurance and about ½ of the work Todd did for us. We would never had known we could claim this damaged until we were encouraged to look into it. Without Todd’s encouragement these repairs would have cost us a TON of money. We can’t thank him enough.

I called Todd on a Thursday or Friday to get pricing on a new water heater. He called me back very quickly and gave me pricing and a lot of helpful advice. I got two other bids and his was comparable to the lower of the other two, and I decided to go with him because he had been so helpful on the phone. We scheduled the work for the upcoming Monday. Todd was very responsive to all of my phone calls and he showed up exactly on time (no 4 hour window or anything like that, just a time he would be there). He removed the old water heater and installed the new one including expansion tank, safety drip pan, and emergency cut off. A part as provided by the manufacturer was not working correctly so Todd substituted in a more expensive one that he had in his truck for no additional charge. He also took care of a few small things around the house while he was here and gave me advice on another project. He did a great job, was very punctual and responsive, very helpful, and overall was great to work with. I would definitely use him again.

Our 8-​year-​old Rheem hot water heater began to leak yesterday morning. I contacted this company around 8:00 am and by 11:00 am our new water heater was installed and running as promised. The gentleman who answered the phone was very cordial and helpful. He gave us a time frame for when his service person would show up. The water heater repair technician was on time, professional, friendly, and helpful. He patiently answered all my questions. I was very impressed with this company on every level and would recommend them without reservation. Nice to work with a plumbing service that has a good work ethic and excellent social skills!

My water heater broke in the middle of the night and the owner, Todd, returned my call right when he got into work at 7 am. I felt pretty desperate because I needed hot water and really wanted my heater replaced ASAP.
He scheduled me for that afternoon and sent Sam and a co-​worker out, who were so nice and professional. When they were finished, Sam showed me the work that was done and explained everything to me. It is so amazing these days to get good service and quality product. I have a 6 year warranty on the water heater and 1 year labor. Don’t hesitate to call on them.

When Todd inpsected my hot water heater, we discussed the fact that it had plastic valves and fittings that would prevent a full flush of all particles because the larger ones would not fit through the small diameter plastic drain valve. He also warned me that, because of the age of the unit and the very nature of the plastic material and exposure to heat, the plastic valve could fail during the removal phase and cause other problems. I approved his suggestion to replace the existing plastic fittings with brass ones – and trusted that he could handle any resulting issues. (It is essential to me that a contractor has the skill and knowlege to complete a job – and the professionalism to make it right for the customer.)
Todd, who is the owner/​operator of the water heater repair company knows what he’s doing. He successfully replaced the valve, flushed the system, showed me the particles that had been accumulating in my hot water heater for years – and charged me a fair and reasonable price for the job. The hot water heater no longer makes the rumbling noise for which I sought his services – and I have his contact information; I will contact him for future plumbing needs.
–Just some added info, I had first contacted a plumber who had worked on a friend’s plumbing. He told me that because my water heater is located in the attic, that he would not do the job at all unless I wanted the water heater replaced – and relocated to the garage. I was glad I went with Todd instead.