Prosource Denver

I have used Prosource twice and been happy both times. The first time was before Unilocal existed for carpet in my basement. That carpet is still wearing well with no stains at all. Then in December I ordered 100 square yards of carpet and padding and had it installed by an installer that they recommended, Randy Gutierrez of Lumpy Floors. They did an excellent job. I had just replaced and painted most of the baseboards and they didn’t even knick them. All the seams and transitions look great. Communication with Randy was always easy and promt. I worked with Erin Vaughn and Brett Martin to order the carpet. Both went above and beyond my expectations. Erin gave me 3 carpet sample boards to take home for a few days. This enabled me to look at my choices at different times of the day and evening plus on cloudy vs sunny days. I ended up getting one that Erin recommended instead of the stainmaster brand that I thought I was going to buy before I started looking because the colors and feel were so much nicer. Its called tigressa and it is super soft and 100% nylon. They didn’t make me put down a deposit or anything to borrow the carpet samples like most carpet stores will. Using the wholesaler I was able to get much better quality for my money. I also paid in full at the time of ordering and was given a discount for doing that, and there was a promotion going on a the time as well. I am very happy with my purchase and will definitely be back soon for my next project, a bathroom remodel.

The people at Prosource are super helpful and they have a HUGE selection of tile and flooring. We did a big remodel on our house, including kitchen, 2 bathrooms, and hardwood floors and we received the best service and materials from prosource!

DO NOT DO BUSINESS WITH PROSOURCE!!!
Do not EVER do business with this company unless you…
1. Don’t want your phone calls or voice mails returned.
2. Don’t want to receive samples promised to you by the sales representative.
3. Don’t want the correct product delivered after you’ve provided a matching sample.
4. Don’t want correct calculations done, resulting in carpet OBVIOUSLY coming from two separate lots, creating an unsightly seam in the middle of your living space, which you’re now expected to over-​look.
I did everything I could to get ProSource to work with me so that I could make an informed choice, but to no avail.
There was simply no communication or follow through on their part ON ANYTHING, and I now have a shoddy looking mess in my home which could have been very easily prevented had they used the smallest amount of professional courtesy. I also tried reaching them through their website… no return anything. Furthermore, I tried to reach the owner directly. His secretary said he was not there and his voicemail was full; nonetheless, I did leave a message. It was not returned.
My budget cannot afford to absorb a loss this big, especially for no explainable good reason, and wasting money and time are not parts of my ‘M-​O’. If they are not parts of your ‘M-​O’ either, wish me the best as I file the paperwork for Small Claims court.
If you like wasting money and time, these are the people for you!
Ann Morgan

Everything started in November with Prosource. We were doing an entire home remodel and we needed tile for our bathroom floor. We wanted either 1″ or 2″ hexagon white tiles. Our designer recommended Prosource so we gave them a call. We asked if they had the specific tiles we desired in stock, or if not how long it would take to get them. We also asked the price of the individual tiles. We were in a time crunch with the remodel and had an organized budget allotted for each project in our home. I talked to a sales rep who said they would call around and try to look for the tiles and get back to me. Several days passed and neither my husband or I were called back. My husband decided he’d try calling one more time and talked to someone else who again said they will check around and call us back. Again, days passed and we heard nothing back from Prosource. This time we had the person’s name my husband had spoken to, so I called back that morning asking for him specifically. He said he hadn’t heard back from anyone, but would continue looking. This time I wasn’t going to wait for days to pass so later that day when I hadn’t heard from Prosource I called back. Still nothing new. The man on the phone says he will call us back… and doesn’t. My patient husband calls the guy at Prosouce to give him the benefit of the doubt and the guy finally had a quote! We decided to go with the tile that we could receive the earliest because of our whole house remodel being on a super tight time line. After placing the order the guy called us back and says he had made a mistake and they don’t actually have enough of the tile we wanted. Being stuck between a rock and a hard place, we agree to wait 7 – 10 business days to for the second tile option. When we received the confirmation email for our new order it did not say 1″ hexagon like we had said we wanted. So we emailed back saying we thought something with the order was wrong. We got an email reply in capital letters saying I PROMISE this is the correct tile. The maximum amount of ten business days pass and no one has called us to tell us our tile order is in, so we call Prosource. To our surprise they tell us our tile had been there for awhile, which is incredibly frustrating since we had been waiting on the tile to continue with other projects in our home. My husband rushed over his lunch break to pick up our beautiful hexagon tile only to get there and realize it is regular square tile not the specialty hexagon that we had been promised. The whole process leaves my husband and I very frustrated and disappointed. After some creative problem solving, the lady working at the desk says there happens to be an order that never got picked up for a 1″ hexagon tile like what we wanted and gives us what we needed out of someone else’s order. We were very happy that she made it right, but then she tells us there is a price difference and that the sales guy will call us to straighten it out. We paid the quoted amount and wait for a phone call that never came.
Our next issue was with our kitchen counter tops. Our designer had shown us samples of Quartz. We quickly decided on one we loved and she knew that Prosource carried it. We were having custom kitchen cabinets made so we had blueprints of the exact square footage we would need for the counters. We emailed our plans to Arlene at Prosource and told her which Quartz we wanted. We wanted a bid as we knew Quartz was a more expensive options. Her quote for the stone and fabrication was right under $ 3,000. We had budgeted this much so we went ahead and paid the deposit of $ 1,4896.89 They said they couldn’t template the counters till the cabinets were in. Once those were installed we called and someone came out to template. That guy told us that our bid was based on one stone of Quartz and that our kitchen would require two stones. The difference of $ 1,687.00. We were not ok with this large change, especially since we had sent our blueprints to Arlene and nothing had changed since. Because of our bad experience with the tile and now this being miss quoted by such a large amount we wanted to take our business else where. First we checked to make sure our despot was refundable. We talked to three separate people who said it would be no issue to get back. We went ahead and used someone else for the counter tops. Now it has been about 6 weeks and we still have not received our deposit back. We have emailed and called numerous times only to get no where. Everyone says we need to talk to someone else. We finally talked to the owner who was very rude and said «who told you, you would get your deposit back?» We told him several people had. Then he said he would send this to corporate and that they would cut a check. It now has been two weeks and no check. Because of our bad experience with no one doing what they say they will we reached back out twice trying to see the update of the refund. Still no news and no refund!

Fantastic knowledge staff. Great selections. They carry beautiful tile that you can’t get at big box stores. You might have to wait 2 weeks to get it, but it’s worth the wait to get something unique. Need assistance with cabinet schematics? No worries! They are knowledge and their pricing is very competitive. They also call you back when call or email, no matter how big or small the order. ProSource is interested in customer retention and referrals so they offer excellent customer service which is rare these days. I will always refer friends, acquaintances and anyone interested in obtaining quality products.

We have purchased granite recently and set up the date for a guy to come over for measurement. He called 15 minutes before the appointment and told us the lame excuse. Then he did tell us that he will come over the next day but he had never shown up. We are very unhappy about their customer service and would not recommend this company to anyone.

Excellent source of tile — lots to choose from including marble, travertine, glass, stone, pebble, etc etc. I hear you have to be a member, but it seems very easy to sign up online. Or, if you’re working with a designer, just go with her/​him or give the folks at ProSource their name. It might be best to call ahead of time if you’re heading in solo, I’m really not sure.
Anyway, staff was friendly and were happy to answer questions about the many different tiles offered. As in, what works best in a shower? What requires most upkeep? What requires little to none? And, the classic, «does this look good with that?»
If you’re stumped by the crappy in-​stock tile selection at Home Depot or Lowes, check out ProSource. You’ll probably find what you’re looking for, or at least you’ll get some great ideas.

It’s a little hard to find the place because of the construction going on Santa Fe in Denver. In addition, when you get there you may have to circle around the building to find the entrance to the showroom because it’s not clearly marked.
ProSource bills itself as Denver’s largest direct wholesale flooring company and their showroom doesn’t disappoint. There are tons of flooring options including hardwoods/​engineered hardwoods, tiles, bathroom vanities, cabinets, etc. The showroom is very modern looking, well organized, and clean. ProSource staff constantly roam the floor and I have always found them to be very helpful. Their prices are generally very good, but some products are way overpriced, for instance, the tigressa line. Before coming to ProSource make sure you know what kind of product you want and the prices other retailers are charging.
Here are some tips for shopping there:
1. ProSource is technically open only to members. You can become member for free by signing up online. If you don’t want to sign up to become a member, you can also use the referral information of a member.
2. ProSource’s prices in general are very good, you really aren’t going to find cheaper prices on carpets or flooring in Denver. That being said, it pays to shop around and know the price range of the products you’re interested in. Don’t be duped by fancy displays at the store, as these products are often overpriced.
3. ProSource will not deliver and this will require you to pick up your products at the store. Carpet rolls are often really long (around 12′), so bring a pickup truck or rent a large truck from U-​Haul, Budget, or Penske. In addition, ProSource technically doesn’t offer installation on any of its products. The store can recommend some contractors, but you’re responsible for having the job done to your satisfaction. Thus, I would recommend trying to find a good carpet installer by yourself. You can use the Yellow Pages or use online searches and check BBB ratings.
4. Make sure the product is exactly what you ordered BEFORE you sign. If the product is wrapped in plastic, rip off a little piece of plastic and check. Once you sign, the company considers the order to be complete. Once installed, ProSource will not resolve any issues with the product not being correct or not being what you expected.
5. Because all orders must be shipped and picked up at the store, all customers will pay the Denver sales tax, which is 7.62%.

ProSource has the best flooring in Denver. Huge selection of carpet, tile, vinyl, hardwood. The service is top-​notch. They set me up with what I needed right away.