Granite Direct Inc.

A couple of weeks ago I had Granite Direct put granite in our master bathroom and utility room and I am thrilled. I dealt with Chris – who was absolutely great about getting back to me when I called or emailed with a question. The company has a substantial selection of beautiful granite in a wide variety of colors and styles. Chris helped me when I needed help – but left me alone when I just wanted to wander around. The price was really reasonable and the service could not have been better. I checked out 2 other companies and am so happy I went with these guys. Their installation team also did a beautiful job and everything moved along smoothly and on time. What more could you ask for? I’m happy as a clam with the company and their work and highly recommend them. At least – give them a chance to earn your business.

Caleb was good in person when making the purchase.
The Granite choices were just what we were looking for, and the price appeared to be about fair based on our shopping around.
Other than this, I have no idea how this company has received a single good review. I have plenty of experience buying granite from professionals, and Granite Direct produces by far the worst finished product I have ever purchased from a Granite supplier.
Unfortunately when installation came, they definitely cut a ton of corners. If you want a bunch of raggedy unprofessional clowns to show up at your house, make a mess, not clean up, and not install the product properly — well then Granite direct is your one stop shop.
A couple of the seams are too pronounced and off center — — not what had been discussed, and not nearly as good as when I just used Home Depot or Granite Depot in the past.
The shaping of each hole for the under-​mount sinks (I had 7) is very inconsistent. It looks really strange that there is noticeable granite overhangs over the edges of the sinks, and that the holes for side-​by-​side bathroom sinks are not congruent. The overhangs collect grime and the poorly cut shapes are unsightly. This overhang may be nearly flush with the sink on one side, and almost a inch on an opposing side. And they had my sinks at their shop when making the counters!
But they charge the entire balance prior to the install, which leaves you little recourse to get anyone there to give a crap about their quality of work. The installers scoffed at my disappointment, and left my home for good when I stepped out for 5 minutes. They made sure there was no final walk through or further time to hear my concerns. Just Awful.
Since the install I have had one of the vertical cabinet pieces come undone due to not being installed properly. I fixed it myself.
Also the under-​mount sink in the kitchen came completely off — it just fell off one day. Again, the installation was improperly done. There was a mesh that Granite direct has pre-​installed under each slab of Granite. Installers under-​mount (epoxy) the sink directly to this mesh without peeling it away to secure directly to the granite. Then the mesh releases from the granite due to the standard weight of a kitchen sink.
So, I am reasonable. you figure with the fault clearly being on Granite Direct they would attempt to solve the issue, offer some sort of apology, or maybe at least pretend like they care in the slightest. Instead they ignore the calls and ignore the situation and offer no remedy whatsoever. Nor do they offer any timeline to come up with a solution.
I had to contract another company to come in and re-​attach the sink — less than 3 months after the original installation. Granite Direct doesn’t care.
Make sure to shop elsewhere!!!
Please reach out to me through my profile if you would like confirmation, receipts, etc. I am the real deal — and I promise you will be happier getting your Granite from a more respectable company who plans on standing behind their work. Or better yet, a company that does it right the first time!

My husband and I were pleased with the prices at Granite Direct and the customer service we received from Caleb. He was very professional and courteous. He really worked hard at obtaining our granite to fit our budget needs and arranged for one of his best installers, Ivan to install it for us. We are very pleased at how everything turned out! We would recommend Granite Direct for your granite needs! also, see Caleb! Sandi & Mark McQueary…

Stop reading reviews!
You don’t need to go any farther! Caleb at Granite Direct is all you need to know!
From the 1^st time I walked in the door, it was a completely different and far better experience than at any of the several other granite suppliers I’d visited. Hmm, what could be the phrase… does «distant attentiveness» make sense? Caleb was definitely there to help with any questions I had, but not hovering as if trying to rush me along. The selection is not the largest in the city, to be sure, but diverse enough that anyone should find at least a couple of slabs they like. After I spent maybe an hour going around and around, unable to decide, Caleb asked a few questions about the space, the light and the effect I wanted. He walked around the warehouse with me and pointed out on individual pieces what colors worked best, if a subtle effect could be expected or a more dynamic one, how a piece would reflect light, how it would work with the adjoining room. I’ve done several renovations before, and wasn’t my first time to the granite rodeo, but no one had ever made it so easy for me to make a decision.
When I first went to Granite Direct, it was because a fabricator I had worked with in the past sent me there. Without going into all the problems with that person/​company, NOT working with him was perhaps the best thing of all! Caleb sent me an artist! Vataly was superb! And that he was so well mannered and respectful of my home was a bonus! Every measurement was very, very precise and he measured and remeasured to be sure it was exactly right in my completely out of kilter kitchen. The breakfast bar that I wanted was just a little unusual, and Wow! did it ever come out perfectly! He cut the granite so the veins were in exactly in the most attractive places. And delivery was exactly on time, in spite of just having an accident that put him in a cast!
Oh, did I mention cost? While some fabricators, who will remain nameless, wanted me to buy another whole slab of granite, to make his work easier, Caleb furnished Vataly (VDM Granite Unlimited) with the extra remnant needed to keep my cost down! What a guy! Amazing customer service!
I ‘ll never go anywhere else for granite and neither should you. A+, 5 star experience from the beginning to the end!

Great experience, great customer service. Caleb worked with us to pick a color that would compliment our kitchen remodel. He has some great suggestions. The work crew was awesome, fast, professional, friendly. We are very happy with our new granite.
Prices were more than competitive!
I would highly recommend.

My Experience with Granite Direct is a 5 Star. After what seemed like a NEVER ENDING Road to LOOKING For Granite Countertops, And The Process of Fabrication and Installation, My husband and I went to Granite Direct. After talking with Louie The Owner, and Shane The Manager, My husband and I found the Granite we wanted. The Price was Right! The Knowledge and Professionalism from beginning to the end made this journey Very Easy and Smooth. I LOVE MY New Kitchen GRANITE Countertops. Jeanine D.

Our granite shopping experience was great from the moment we stepped into granite direct all the way to getting it installed. Not to mention the price was about 3,000.00 less than the competition. Caleb was great to work with and kept us all on the same page throughout the whole process. I would highly recommend going here for any granite needs.

My husband and I couldn’t be more pleased. We just had our countertops installed, and the whole process was great. Shane was incredibly helpful, and was honest when answering all of our questions. He knows so much about the selection and care of granite.
We loved that we could actually apply the templates over our slabs and pick the specific areas that we wanted. The install was perfect, and it looks beautiful. We are very picky, and we had shopped a few other fabricators. You won’t find a better price or better service anywhere. Thank you Granite Direct for a wonderful experience from start to finish!

I will NEVER refer anyone here. They gave us a guarantee install date and didn’t even bother to call and say it wouldn’t happen that day. Then when the install day did come they gave us a window of arrival. Didn’t show up. Never called. It was awful.

I can’t say enough about Granite Direct. My husband and I were shopping for granite countertops and I actually found this company by accident! There are a lot of granite wholesalers in the area, so when I went for an appointment with one I ended up at Granite Direct by accident. Louis, his wife and Shane were there and all were very friendly and helpful. I left to keep my appointment elsewhere, but after being disappointed in the actual granite in display and the lack of straightforwardness at the other place (pro source), I returned to Granite Direct.
Louis and the rest were very helpful, and despite their very large selection the slab I wanted had already been sold — so he arranged to get it from another wholesaler for the same price. As far as the pricing went, I was very impressed by how straightforward and honest the process was. Louis is no nonsense, and from other reviews it sounds like some people mistake honesty and straight dealing with rudeness. I thought he was great, especially after dealing with other very slick, smooth and «nice» salesmen at other joints who came across as insincere and hated ever giving any sort if bottom line.
The fabrication went perfectly, and the install job was excellent. Both the guy who came to do the template and the guys who came to install were all very polite and professional. Our new granite countertops look fantastic and we feel we got an excellent deal for the quality we received. Would definitely recommend them to anyone!

louis and his lovely hungarian wife gabby know their granite… louie has an intelligent, no «BS» style of doing business… i’ve dealt with many other granite counter top distributors and he is by far the most upfront and knowledgeable of the lot. very competative pricing, top notch fabricator… go see them

Boy, this was a good, but bad situation. I would actually give 2.8 stars if I could. The first Good/​Bad began when I walked in the door. There was a womon at the front desk and 2 guys in the side office. She looked up at me and did not speak, welcome me, or even acknowledge my presence. She then got up and joined the men in the other office (BAD) After a couple minutes I decided to just go into the warehouse. When I came back there was a very friendly, very helpful young man at the desk who moved slabs around for me and engaged in good conversation while writing up my invoice (GOOD)
The selection seemed a little thin (BAD) but the prices were great, the lowest I have discovered in my search (GOOD). I ordered a slab for my L-​shaped counter and a small piece for the 5 foot pass-​thru for about $ 1900.
The template guy showed up as scheduled, was nice enough and very quick (GOOD). A few days later the installers arrived –one Russian who did speak English and 2 latins who did not– they were not enthusiastic and not very communicative (BAD) They brought in the two ½ slabs, laid them on the cabinets and started to do their thing. They needed to cut 2 notches for my outlets that not only made a huge dust cloud but sprayed residue on the upper cabinets. I wish they had warned me about that so I could have covered things up (BAD). The skinny guy let me know he needed a rag. I grabbed my paper towel roll and peeled off a few sheets. He then reached for the roll grunting «he need» and I pulled away, telling him that was my last roll and he could not have it. He seemed perturbed but I think for $ 1900 they can bring their own damn towels! (BAD)
After what I thought was a dry fit they started working on closing the seam. That didn’t end up so perfect, but I didn’t exactly install the cabinets perfectly level so that’s a (WASH).
I asked if they were going to apply silicone adhesive to the cabinet edge to adhere the slab, but they showed me these cubes of wood they would use to glue the cabinet and slab together underneath. (ODD) While the Russian guy installed the pass-​thru piece the 2 latinos went on and on in Spanish about whatever, but I did hear one say:
«No, she doesn’t understand Spanish» (Hey, I did take it in high school, I know some words) But I guess they felt comfortable saying who-​knows-​what in front of me, since I passed the class with C’s and D’s! (BAD)
Even the Russian guy got tired of their blabbering since he scolded them to: «Stop speaking Mexican»! Which they didn’t. They installed the undermount sink, using the same wood cubes instead of the hardware that came with the sink. (QUESTIONABLE) They then started polishing and cleaning up.
I asked if they were planning to caulk around the noticeable gap at the pass-​thru and he told the fat guy to do that. After grudgingly caulking the side I was on he asked if I wanted him to do the other side. –Oh no, just leave it half-​ass finished! –Duh. I said yes and he grudgingly did it.
The Russian dude asked if I was pleased, which for me, was a loaded question but I did like the granite so I said yes. (GOOD) He took the check and waited in the truck for the other 2.
After the skinny guy applied the tiniest amount of sealer to the counter I motioned to the pass-​thru and he dug up the same rag and wiped it across the piece at the pass-​thru then hurriedly joined the other 2 guys who were waiting in the truck. I was so happy to see him leave I couldn’t bare to ask for more sealer and deal with him coming back.
As you can see I had a very mixed experience with these guys, BUT I would go back again because of the price, and it is a very nice looking counter.
However, I would be extremely diligent about their work and I would lower my expectations considerably since, after all, you get what you pay for.

Great service, great prices, very quick installation. I shopped around and this was the best granite price I got, plus inexpensive fabrication & installation. From the time I went to the shop to having countertops installed at my house was 4 days. Highly recommended. The only reason I don’t give them 5 stars is the installers didn’t really speak English, so make sure they know exactly what they have to do before they come over.

Very nice people. Good service. Good prices. But the reason I am writing this review is that they went out of their way to help me. First off, they stayed after closing time because I was running late to get there. Second, when I tried to call them, my cell phone cut out, and I couldn’t tell if they could even hear me. Instead of just hanging up on me, they called me back. Third, I needed an A-​stand so that I move some granite and they sold me one of theirs, but when they realized I needed a bigger stand than they first thought, instead of turning me away because they didn’t have one readily available, they took the time to rearrange some of their granite to make such a stand available for me. So it’s an A plus for customer service, and besides, they have some really nice granite in there, and their prices are very good. And they were likeable.