Peak Structural

Everything went exactly as planned. It is refreshing to work with a contractor that knows their business and can deliver on a promise. I will use them again.

I’m editing my review to give it a higher rating than I originally had. Their customer service reached out to me and gave me a lot of feedback, compiled a packet of all the documents they had on my project, and in other ways made it closer to right.
I wish I’d gotten this attention up front rather than on the back end. I did end up feeling that my disappointment is not the norm for their customers.
— — - original review — — -
Overall I was extremely dissatisfied with their communication, scheduling, and ability to follow through. I’m a reasonable person, and the first 3 phone calls started reasonable, but 2 months, 7 calls, and 20 emails later as I try to work through the crap to get what I paid for. I had a lot of bitterness towards this company until a long chain of emails with customer service.
Early-​mid Oct we had a guy come out to quote us what work would need to be done — in installing 7 push piers and 2 helical piers he suggested it would take 3.5−4 days. We hurried to get everything signed, and a $ 750 payment made to get on the schedule so that it would COMPLETE on Friday Nov 1^st, a day I was assured we could complete on, and the only day in 3+ week stretch during which both the Mrs. and myself could be there to watch the lift.
The scheduling dept decided it was a 2 day lift instead, and schedule work to instead start on Thursday Oct 31^st. The workers didn’t show up until 10am, completed a walkthrough by 10:30, didn’t have an mini-​excavator until around 3pm, and left before 5. When they came back Friday at 9:15am they were unable to finish on the day we agreed upon — a day both the Mrs and myself made ourselves available to be away from work.
I made multiple calls on that Thursday and Friday trying to understand how it could be a 2 day lift with 2 guys and a lack of equipment. Both times I was promised that someone would call me back to answer my questions. Nobody called either day.
They then promised that they could lift on Saturday, I said as long as it’s after 4pm then the Mrs can make it back from work. The workers showed up at 9am and left by 9:15am — possibly not even having picked up a shovel. Some sort of family issue. Okay by me. I don’t blame the worker — he wasn’t scheduled for the Sat any more than I wanted it scheduled for Sat. They said they would absolutely finish Monday — I said as long as it would work after 4pm Monday, the Mrs and I can rush home from work.
Monday we both came home before 4pm, a sacrifice I worked hard to make. They had finished digging but couldn’t hook up everything to lift because it was too dark. They left by 5pm, planning on coming at 8am to lift by 10am. Again, I made arrangements (for the 4^th time) with work for Tuesday morning. The Mrs could not.
Tuesday morning it was myself, the foreman who had terrible English, and a third guy who didn’t speak any English. He lifted, expecting me to know what to look for as it was lifting. I did not know, how am i supposed to know, this is my first time seeing this! We had nobody else from Peak on site.
During this 4 work day span (huh, turns out it was 4 days) I made and received a number of calls in regards to the project. Most spent a large deal of time apologizing, and promising to call back first thing tomorrow. Only ONE TIME did I actually get a call back from Peak after a «promise to call you back», and that was from some therapist or something who’s job is just apologizing and listening to me bitch about what an awful job this has been.
Later in the week, they had the audacity to call me about final payment when I hadn’t even seen the finished product in daylight. It was 2 days before I could get home before 5:30 to see the outside (because I was making up time in regards to work I’d taken off for the missed lifts, walk-​throughs, and actual lift). They also asked for payment while I was storing their mini-​excavator on my front lawn. I kindly told them they would not be receiving payment until they took back their equipment.
Then came the time to get the engineering report. I made the final pymt (stupid me) without having received this «engineering report». To me, the detail in this final document is what is going to help me when I go to sell my house to prove «yes there was an issue and here is what I did to mitigate it». After a month, 2 calls, and half a dozen emails I received a single page note — I mean, it didn’t say a goddamn thing. What the hell is this!!! Five emails later I start to get different documents that are closer to what I was expecting, but I have to get all upset and ask specifically if they have anything like X? This isn’t a game of 20 questions or Guess Who!
This was such a big project in my mind, and they struggled to help me understand all the pieces. I’m a smart individual. I felt misinformed on the deliverables, we were screwed on the schedule, and it was a lot of work to get to a place where we felt comfortable with the outcom

This company has an A+ rating with the BBB… but the BBB does not tell the entire story.
Office staff was very professional and courteous. Sent out an information packet, and made a reminder call.
Everything was great until they came to my house. The gentleman spent an hour walking around my house writing some things down.
Then the sales pitch started: what do you want to accomplish, what are your goals… before discussing anything that he found.
Once we went inside it got even worse with a mandatory video presentation about Peak, what they do, and how long they have been around for. and why people love them. I asked to bypass the presentation and he refused.
He then went on to tell me that I had 2 seperate problems that needed to be addressed and talked to me about the costs, upwards of %5K.
I asked him how he knew that there was an issue, and he said by measuring my walls he was able to determine how far out, or how much each wall had moved.
I started to get really ticked off when I asked him for some supporting data… such as… Can you tell me how much my walls are off by.
The answer «No, but I can go out and measure.»
In a nutshell, some visual observations were made with no supporting data and I was told that I need to spend $ 5K.
Avoid this company.