Nolan’s Rv

Absolutely horrible! If I could have done no stars I would have! We went into customer service for repair work or even parts they would not help us! Once they found out what kind of camper we have, (which is only 9 years old) they just said I’m sorry we won’t get parts or do repairs, your camper is not current enough! We actually wanted it fixed and trade it in for a larger one, now that our family is bigger and because customer service was so horrific we will never be back! Absolutely awful customer service!!!

In 2013 my wife and I went to Nolan’s to buy a new travel trailer. We had found a used one on Craigsist that was perfect for our needs. The original owner had purchased it from Nolans the previous year for cash, and I had stumbled upon the original invoice. My wife and I decided we would buy a brand new unit so we knew the history, and we would pay cash. The Nolan’s salesman, Marty, would not work with us at all. Since he didn’t have anything in inventory that we were interested in he showed very little interest in wanting to order the unit we wanted. He priced it out for us, but it was at total MSRP retail. He had zero enthusiasm. We bought the used one.
In March 2015, we decided to downsize after our teens expressed a lack of interest in traveling with us anymore. After extensive shopping and research, we determined the exact model we wanted. Since Nolan’s is the Forest River/​Rockwood dealer for Denver, off we went. Who do we get as a sales rep? Marty. Once again, as soon as he realizes he doesn’t have our target model in stock and that we aren’t interested in what they do have, his demeanor changes to lackluster. In fact, he told us it’s too late to order a TT now, because the factory is busy churning out the general inventory models for dealers. Sounds good. But what about searching other dealer’s within the region and do a trade or something? Nope, he says, it doesn’t work that way, you’ll need to locate and go purchase on your own.
That’s too bad, because we wanted to buy our next TT from Nolan’s so we could be assured of local service. We had to go to Idaho and buy our floor plan model.
Conclusion: Nolan’s is known for good service. But I don’t recommend Marty as a salesman.

These guys don’t stand by their work, and also didn’t perform quality work on my camper.
I brought my pop-​up camper to them last summer as the water tank was leaking and the furnace wasn’t working. The camper was there over two months, and during the it was there I called a few times to check on the status of the repair and often my phone calls were not returned. By the time I got my camper back the summer was over, so I stored it in my garage over the winter and naively didn’t check that the problems were resolved. The first time I used it this spring the furnace still didn’t work. So I called them to inform them of the problem, and instead of telling me to bring it over so they could look at it, they told me it would be over a month before they could get me in. They insisted that it worked when they repaired it and repeatedly told me that since it was past 90 days since the repair that the repair wasn’t under warranty anymore. That’s poor customer service in my opinion, considering I didn’t use the camper over the winter, since the repair. Then, the second time I used the camper this summer the water tank was leaking. I called them again; same story. Can’t get me in in a timely fashion, even to take a quick look and assess the problem.
When I called them with problems with their repairs, all I got from them was resistance. They should have at least squeezed me in to at least take a look and asses the problem so I could fix the problems and use my camper. I never asked for a refund or a discounted repair; just for them to look at it in a timely fashion to see what was wrong. If they stood by their work and cared about their customers they would have done that.

Not the best experience ever, but certainly not the worst. Maybe we should have shown up at an earlier time of the day when it wasn’t over 90 degrees… however, a sale is a sale and rain or shine, someone should be willing to get our business.
We were looking for smaller trailer, new, used was an option, but prefer new and they stated they only carried Rockwood and what we saw in the showroom was all they had for options. Yet, there were Roos outside in the hot sunshine that no one mentioned that were in the range of the length we wanted. We asked for a line they didn’t carry that was more extreme and were questioned as to why we’d want an extreme trailer. Well duh, where we camp and hunt is not in the meadow or at KOAs, we climb rocky, mountain trails to set up camp.
In any case, if you’re young looking, brown, too extreme, and have the money to buy — the old guys in this place are not going to give you the time of day. Go somewhere else, we will.

We just bought a Rockwood pop-​up camper from Nolans. We worked with Marty, who was so patient and knowledgable !!! He went above and beyond for us. I recommend Nolan’s (but especially Marty) for anyone who wants a quality camper and friendly, honest service! Thanks!!!

If you are female and shopping here, don’t expect to get waited on. The first time I went, I walked around the lot for 30 minutes and never had anyone approach to ask if I needed help. I went inside thinking I could find someone to help me, and decided that after a few minutes, I’d return. Maybe just bad timing? Nope– returned a couple weeks later and entered the indoor showroom first only to wander alone for 10 minutes. I walked away with the impression that somehow I didn’t matter as a customer. Sad– walked away that second day and bought from farther down the road at Robert Sales where they made a point to ask me if I needed help within the first 5 minutes.

needed to have a brake controller installed on our 2^nd tow vehicle, first went to Camping World where the service rep was rude and acted like I was bothering him — earliest they could get me in was 2 days after Labor Day. I decided to try Nolans since that is where we purchased the travel trailer.
Install was scheduled within 2 days, picked it up as scheduled they did a great job and I was suprised to find it was $ 100 less that quoted.
I will never even think about going back to Camping World, just go straight to Nolans for a good honest deal!

We went to Nolan’s RV to look for a travel trailer. The sales rep — Marty LeBlanc showed us all their available units according to our criteria. He was very nice, professional and easy to talk to. My husband and I feels comfortable doing business with Marty in the future. I would recommend Marty to anyone who wants to buy a RV from Nolan’s RV.

I’m really glad I stopped here. Driving down Federal, I noticed an understated sign for «Nolan’s RV Center» and had to pull in. This place is a great change from Camping World.
If you’re looking for stuff for your RV, this is the place to go. Their selection is great as they keep important parts in stock and skip on the gimmicky garbage and universal stuff you can get at Walmart. I also had been having some trouble with a few things that other RV stores weren’t able to help me with. I found someone to help me named Ben and he spent at least 15 minutes with me to answer my questions and explain my options. He found me what I needed and didn’t pressure me to buy anything.
Their service center was just as good. They spent time with me to explain what they offer. They also worked with me to find ways to keep my costs down. Their shop rates are lower than other places.
All in all, this is where all be going for my RV from now on.