Brothers Plumbing, Heating, & Electric

Similar to other reviews, I’m giving them only one star due to price alone. The technician was nice, thorough, and professional. However, replacing a single light switch should not cost $ 160 — that is absolutely insane given the cost of the light switch is less than $ 10 at Home Depot. Also, they charged a $ 80 fee just to come to the house. In total, the technician was at our home for roughly 30 minutes and the total cost was $ 240! You have lost yet another customer due to your outrageous prices.

I had a clog in the line coming from the bathroom sink. First, they won’t give you an estimate over the phone. Secondly, the charge a $ 45 travel fee. They busted the pipe in the upstairs bathroom trying to snake the line and then charged me $ 320 to replumb it. In their defense, the line was old and didn’t have self-​guiding fittings, but they release about a gallon of water into the downstairs bathroom cabinet and floor. They were able to clean out the clog by coming in from the downstairs sink, which they could have done from the beginning! They also left ground up dry wall in the upstairs bathroom cabinet and in the family room where they cut out two access holes. They were prompt and worked until 10:00 at night to finish the job and I was grateful for that.

Jimmy N and Marc were great. Very helpful and nice. Will use them for all my needs in the future.

I wanted to update my review as I had a very rough day today that turned out well because of Brothers Plumbing. Brothers did some plumbing work for me awhile back. They warranty their work, but it became apparent that I had a burst pipe where the work had been done a few years ago. My warranty had slightly expired, and fortunately I did not have water damage. I called Brothers and they sent someone out today, which was great. When they removed all the parts they discovered one of the parts they installed was faulty. It was not their work but an the defective valve that caused the damage. Brian told me he would call his boss, and when he came back, he said it would be replaced at no charge due to the warranty. He did a first class job, and I was very impressed with the way they backed their promise with their warranty. They have a two year warranty on their work, and it is good to know they stand by it. Because of this excellent service and commitment to their work, I will still remain a good customer. High Five to Brian for his work, and Christina who set up my appointment today.

Extremely over priced.
Service call is $ 49 not bad I expected about that. Shower head was dripping, replaced the cartridge and washers. 20 minutes later$ 400!
Since the guy was there I asked about hooking up the ice maker. Thinking this can not cost much. I have the kit that I got with the refrigerator. They wanted $ 571!

I was told it would be a no charge to install a kitchen faucet I provided and they charged me $ 389. I had them also re-​route the pipes under the sink which I knew would be ~ $ 180. I ended up paying a total of $ 568 for 1.5 hours of labor. Manager was quite rude when I questioned, was told I should’ve done the faucet install myself. I have spent considerable amount of money in the past with Brothers and to be treated like this? They have lost this customer for any future plumbing needs.

I called Brothers because they offer it all – plumbing, sprinklers, electrical. I had to have some plumbing work done. The other stuff was optional. When they got here, I thought their prices seemed crazy high – I sent the electricians away immediately after seeing their estimate ($ 1,000+ for adding a new circuit) – but I approved the plumbing work to be done. I think paying extra for high-​quality, rock-​solid work is fine. BUT, at the end of the day, I was charged a ton for the work, and they have to come back to fix it because it leaks. I wouldn’t recommend using this company.

Brothers continues to impress me with their quality and service. This is the second time I’ve worked with Jeff and is such a pleasure. I strongly recommend Brothers for your heating, cooling, and plumbing needs.

Robert came in a timely manner and had an amazing attitude, it’s invigorating to have this type of service.

STAY FAR FAR AWAY!
I had a renter with a plugged toilet and I was not able to get to the property until the next day so I told her to just go ahead and call a plumber so that she was not inconvenienced.
Short story guy shows up, diagnoses that the issue is with the toilet itself and then my renter had him call me when he started talking prices. THANK GOD she did! His quote $ 175 to snake it and see if he could unclog the toilet. He then proceeded to tell me that if they had to remove the toilet, and get the clog from the bottom side then replace it, the charge would be an additional $ 365.
Shocked I proceeded to ask him what a new toilet would cost me and he told me $ 800. YES $ 800 for a new toilet. Having some handy man skills myself, and knowledge of what a new toilet costs at the home improvement store, I asked him how in the world they justify that kind of money for performing a task that anyone with a crescent wrench and ½ of a brain could do. His response was «sorry those are the standard fees!»
Given that I already was on the hook for the $ 45 diagnostic fee I simply asked him «OK how much to evacuate the water out of the bowl so I dont have to worry about that when I get there to replace it?» His quote another $ 165 for 2 min worth of work.
Do yourself a favor and write these guys off and don’t even think about using them. I replied to their general email with my dissatisfaction and surprisingly 30min later one of the owners called me. He tried to justify his crazy fees by telling me «I run on a 3% profit margin, Ill show you the books if you dont believe me.» «My overhead is very high and Insurance is killing me. I have to stay in business so I pass that cost along to the customers.»
Sorry pal that is no justification for KILLING unsuspecting people on prices because you have a fleet of fancy trucks running all over town. It is like Safeway trying to tell me that I need to pay 10x’s more for a steak than King Supers because they have a bigger marketing budget and more stores. Its just crazy and if you are reading this Brothers Plumbing you should be ashamed of yourselves!
I sucked the water out with my shop vac in 2 min (the job they wanted $ 165 for) Bought a $ 99 toilet at HD and had it installed in 30min. By my calculations if I am using the Brothers Labor rates I paid myself $ 730/​hr to do it myself. Its companies like you that give reputable plumbers a bad name! I imagine you will continue your unscrupulous tactics preying on unknowing victims but if you are reading this I hope it makes you think about what you are doing.
If not I hope that anyone else reading this really reconsiders dialing their number.

I was incredibly disappointed and shocked by our last service call to Brother’s this month.
We’ve used Brother’s in the past. Generally speaking, their plumbing technicians are prompt, friendly, reliable, and do the job without trying to oversell or overcharge. After this visit, I’m changing my tune.
We set up an appointment over the phone earlier in the week when we discovered the toilet in our children’s bathroom was leaking. This part was easy. We were given an appointment window of 8−10am toward the end of the week. So far so good.
However, the day of our appointment, while we had been told to expect our plumber no later than 8:30am, he failed to contact us to advise he was on the way. I called Brothers at 8:45 to check status as hubby works from home and was planning his schedule around the plumber. I was told there was a team meeting and our plumber should be there shortly. Well, 10am came and went, and I called again. Yup, plumber running late, he’ll be there soon. Soon meant 10:45am. No apology. No explanation.
Oh, and the service call? He took one look at the toilet, said,“Yup, it’s leaking!” Did not physically check the toilet at any point and bluntly states he could replace it for $ 1440!
We felt this was outrageous and sent him on his way. We later called Brothers to ask what they based the quote on and were given a flimsy explanation that the plumber must have just quoted for the toilet he uses in his own home. When we advised the rep we were taking our business elsewhere, he offered to drop the cost to $ 800. Uh, no.
We went to Lowe’s, purchased our own, and had Lowe’s install it to the tune of $ 376 *total!*
While I appreciate that they at least waived the service fee for showing up at our house (which I suspect was due to me voicing my concerns on their Facebook page), I can’t justify any more than one star. Too many red flags! We won’t use their services again.

I’m a Realtor and my seller used this company for a number of inspection items including HVAC, electric and plumbing. The electricians stood around for several hours, and didn’t even fix the items on the list. Instead, they found other issues that weren’t on the list and said they’d have to come back next week so they’d have time to do everything. On top of that, they wanted to «upsell» her and have them install smoke and CO detectors — some thing she could easily do herself. They also scared her into thinking she was required by LAW to have CO detectors on each floor, which she ISNT. I do this for a living. They lied to her, just so she’d pay an extra $ 200 so they could PLUG in two CO detectors.
The HVAC guy also didn’t do what he was supposed to. Now I’m hiring other companies to do the job correctly.

I don’t know if the company had a staff change after reading all the negative reviews, because I’ve seen nothing but amazing performance from this company. My mom had a pipe break, within the foundation six feet underground, on a Saturday. Not only did 1 plumber immediately come out, but when he felt it went above his expertise he didn’t guess and fill us with BS. Instead he had the manager come out as well and was very professional, accommodating, and pleasant. We decided to get the work done and at 3:30 the digging plumbing crew came out with a small backhoe and did back breaking work into the dark of night, to fix and replace a broken copper pipe within the foundation wall. These guys went above and beyond anything they needed to do on a Saturday and my family is very pleased and relieved. They took a stressful and scary situation and filled us with confidence and closure. Now hopefully the homeowners insurance company will be just as awesome!

Josh called us and showed up at the billing address instead of the place that needed the scope. We later saw that it clearly stated where he had to be on the work order. He finally figured out where to go.
We called the main office 2 days later to ask what day we could expect the video of the scope to be mailed or if we could pick-​up the video of the scope from their office. The receptionist put us on hold for 10 minutes then transferred us to a line that just rang. We called their business line on another phone at the same time and they started laughing. She picked up the other line where she transferred to a number that just rang and said that her manager, Justin would be with me shortly. That wasn’t the case. She came back on the line after 2 minutes and stated that the video would be mailed out this week. I asked for a specific date or if I could come in to pick it up (for the 4^th time) and she stated the same thing — avoiding the questions.
Hung up on them. Will report to BBB in a few days if the video does not show up.

If I could give zero stars this would be it…
Got a few lawsuit threats from their lawyer and, although they delivered VERY poor service that ended up costing me significant amounts of money, it’s not worth keeping my initial review up as I’ve already spent too much time on this company. Be aware of these guys and be careful about leaving negative reviews… they’ll rather threaten you with lawsuits vs doing the right thing. Now that’s great customer service!

I’m giving them a middle of the road review for the following reasons:
Pro’s:
* They were prompt
* I didn’t have to wait 3 weeks for someone to MAYBE show up
* The work performed was well done
* They complimented me on my Dr. Who T-​Shirt
Con’s:
* Their retail markup on parts were outrageous
* After I assigned some GENEROUS values to their marked up parts, I estimated their hourly rate at being around $ 200 an hour. That, too, seems very high.
* They use the same «flat rate pricebook from hell» like Applewood Plumbing uses (generally slanting costs in their favor)
* They didn’t know who «David Tennant» or «Tom Baker» was!
Fairly certain I won’t use them again unless I’m in an absolute pinch.

I had these guys come out to check out an issue with my basement plumbing — no flushing, bathtub backing up, washing machine issues, the works.
I read reviews on Unilocal and Google Places and wasn’t impressed (talk of price gouging) but I couldn’t find anyone better, I needed help immediately, and they were offering «free consultations» for the weekend.
The fellow came to my house the night before my housewarming, so I was a little too desperate to get it fixed. However, when I saw the price tag ($ 1,350-$ 1,500 plus maybe some electrical work) I balked. He said I had the wrong kind of pump (mind you, he didn’t check) and would need replacing. I sent him home. Not that he was happy about it.
Several months later I was ready to bite the bullet and pay these astronomical rates when my boyfriend got a recommendation from our neighbor (Leaving a review for them soon, check it out) and we called them. Needless to say, they were AWESOME.
Turns out we didn’t need a new pump, we needed 2 hours of labor to remove a blockage in the pipe.
I won’t be calling on Brother’s again, thank you very much.

I’ve dealt with lots of plumbers over the years. And really, the only downside with Brothers Plumbing is that they are pretty expensive. However, all that extra expense pays for a trained, knowledgeable, and courteous crew. If they are running 5 minutes late, a call to the office is all it takes to track down the tech. And yes, they wear their little booties while on the job.
They answer the phone with the greeting, «How can we make you smile today?» Pretty corny, but it beats, «What else can we do to tick you off?» which is what a few outfits might just as well say.
Another upside-they’ve been around forever, I’ve used them off and on forever, and if there is a problem with their work they stand behind it.

BEWARE! Hired Brothers Plumbing to put in a new sewage line and in addition to failing to complete the job, they attempted to collect double the price contractually agreed upon. Please do yourself a favor and call a reputable company that will not take advantage of its consumers.

I scheduled a sprinkler start up so that I wouldn’t worry about my lawn while away for a two-​week training program. Definitely throws a wrench in my careful calculations to get notice this morning that Brother’s is not working today due to inclement weather. So I’m not saying that I endorse dangerous practices for your employees, but I am pretty shocked that my appointment for today was cancelled due to the weather. In fact, rather than sugest that they would «wait & see» what happens with the weather, Brother’s is just taking the day off! I guess I would be more understanding if the weather outside was frightful. But as of 8:45 this morning, it’s just drizzling and the sky above is cloudy and overcast. This is the second time that Brother’s Plumbing has let me down. I gave them a second chance. There will not be a third.