Honda of Denton

A wonderful experience at Honda of Denton this week-​end (2−6−16)! Finally narrowing my choice down to 2 vehicles I’m sure I would have tried anyone’s patience, however, Mayur, Tim, and Aubrey were incredibly patient and informative allowing me to feel very good about my final decision. Mayur, Tim, and Aubrey are the sales folks to deal with here! Thank you!

Went in looking for a vehicle for my teenage son. Had the vehicle in mind, and although we showed up 30 minutes before close, Robert our salesperson and Rueben the finance manager both stayed late to help. Robert was very forthright with the details of the vehicle and the offer. We immediately felt valued as a potential customer and their attention was first rate. Granted, this is my first experience with Honda of Denton, and I will update as my experience grows, since we also optioned to buy the extended warranty. So far, the experience has been top-​notch!

I just bought a new Honda Accord and they worked very hard to get it in my price range. I love the car!

I was contacted by Internet Manager from Honda of Denton. I asked the sales person via text message if they can sell me the car I wanted at my asking price and she confirmed the same via text message. I went to the dealership today with my wife thinking we will get the car. Nope, they bumped up the price by 5k. Then manager told me I was not being fair to them. When I showed them the text message confirmation, they said the text message never confirmed anything. All my friends and family think other wise.
It would have been okay if the Internet manager would have said «no» to us on text message. Instead my wife and I pushed plans with family to come to the dealership and wasted one and a half hour of our time not including the 40 minute commute each way. The main sales manager/​director gave us a look that we were ridiculous to ask for the price we wanted. We have a budget and if you cannot sell a car at my asking price atleast don’t make us feel we are stupid and don’t call us to the dealership!!!
I am thinking about complaining to FTC, BBB and AMSI about such dishonest practice at this dealership.
Chris Ballard,
My text message said — I want a car for x price and your sales person says «sounds like a deal, when can you come here?». I don’t know how that does not count as a confirmation.

These guys are great! No joke-​this was absolutely the best new car buying experience I have ever had. See Ronnie in sales because this guy is definately on the A-​Team! He seriously worked to get me the car I wanted at the price I wanted to pay. Their overall genuineness had me just as committed to buying a car from them as they were wanting to sell me one. What a change from the craziness I’ve seen at other dealerships. I’ve heard they’re not the Honda they used to be. Whatever they’ve changed it’s working. This is how buying a new car should be! Thanks Honda of Denton.

Had a very good experience buying my vehicle from Honda of Denton. Jorge was very knowledgable about Honda’s. I did not buy on my first trip but I was not pressured to buy and returned for second look at the CRV. I purchased the CRV and the hole process was good from the salesman and the sales manager to the finance department. I bought local because i use the dealership for service and having a local dealer is a plus. I would recommend Denton of Honda and Jorge

Found the elusive Pilot Elite at this dealership (3 of them at the time) in the color of our first choice. The GM Rob Tharp was courteous and very professional. Our salesman Matt was very detailed when showing several different vehicles. Even the finance manager Jason was pleasant to work with. Overall a great car purchasing experience at Honda of Denton.

I’ve been on the hunt for a new Honda for almost a year now (see my review of Huggins Honda-​ugh!). Anyway, I’ve been to at least 10 dealerships in the past year and these guys by far are the best. They had me in and out with a new ride in no time. No hassle, courteous and down right honest guys. They also extend the power train warranty for all vehicles for the lifetime of the vehicle at no additional charge! Special shootout to Xriston (pronounced Christian) and Herb. Thanks guys!

Purchased 2015 Honda Accord from Honda of Denton and it was an easy transaction. Ahmed (salesman) was professional and courteous, as well as the management team. Would recommend them

=(
One thing that is super frustrating for me is being a woman and taking my car in to get a simple oil change. Another thing that is SUPER frustrating is when the service department employee is a FEMALE and she still tries to take advantage of you.
I’ve been a customer of the Jim McNatt/​Honda of Denton facility since 2000. I have personally owned 3 cars from dealership. When I purchase cars from here I only take them to this service department to get them serviced bc they’ve always done a good job and treated me with respect. Except for my last 2 service appointments. After last night I’ve decided I’m done with this place. I went online and did some research to find another service provider, and sadly I will not be purchasing my 4^th vehicle from here.
I always make my service appointments for Saturday mornings bc that is always what works best for me since I work in Grapevine/​Dallas. On this particular appointment I called in and made it for 6pm Thursday (11/​12/​2015) evening since I really needed my oil changed and I knew I was going to have a BUSY Saturday. I got to the dealership at 5:45pm and was greeted by a young lady. (I didn’t get her name) I sort of figured she must be new bc I come here all the time and had never seen her before. I got my service book out of my glove box and went to give it to her and was sort of given a blank stare… she asked «do you just want me to stamp this?» SIGH*** She then looked at my dashboard and saw that my display read A13 and asked if I wanted to get that service done. I said I just wanted my oil changed and that would be all. She told me that just so I knew that indicator (the little yellow wrench) would not go away until I did that particular service. I had my two young children with me so we went to the play room and I texted my husband to ask what I needed to do. He said to go ahead and spend the $ 89.99 to get the «transmission flush» service done. (I have 72,280 miles on this car. It’s a 2012) I went out to the lobby and told her to go ahead and do it. I was also told I needed new filters but I wasn’t going to spend $ 99.99 on those when I can change them myself for less than $ 50 at the Autozone. (****ladies you can do it!!! Just watch a YouTube video!!) She obliged and I went back into the play room with my children. About 10 mins later she comes back in with my service book in hand and proceeds to go down the list of services on the page that I need to get done. «Tire rotation» I told her I would do that the next oil change since my tires are brand new. «replace your filters… oh yeah, you said you would do that.» Here is the kicker… here is what sent me over the edge…“replace your spark plugs and your timing belt needs to be changed .” I know I had to have had a stupid look on my face as I said «My timing belt!!! I only have 70k miles on my car. My last Honda I drove well over 100k miles until I had to change the belt.» And I know for a fact that I do not think you have to worry about changing your spark plugs until around 100,000 miles. So I said «The technician is saying that I need a new timing belt?» She said «no ma’am, I’m just going on what your book says.» *****insert blank stare*****
I’m not sure if the service employees have to meet some sort of quota but to try and tell me that I need something done that I KNOW I DON’T is so maddening. I will also say I was trying to give this young lady the benefit of the doubt bc I think she was new. I went home and talked to my husband, then I just went online to try to find another place in Denton to take my car for service. So frustrating! I really liked taking my car here because, 1) I bought it here 2) It’s a familiar place and I’ve been coming here forever. I won’t go into detail of my previous service apt on Sept 19, 2015… I’ll just say, I came back, so shame on me.
I have left previous reviews on this place that have been great… we have had good car buying experiences here so please don’t hesitate to come here if you need a new car. I’m just so frustrated with my last 2 appointments that I will not return here. I even told my husband last night that I wanted I wanted to buy my next car from a Sewell dealership bc everyone I know rants and raves about their customer service.

Josh White is the best service advisor I have had the pleasure of working with in my years as a Honda owner. He is sincerely honest, genuinely interested in his clientele, and supremely helpful in maintaining my vehicle to optimal performance. His excellent work will make me a Honda of Denton customer for life!

Great, friendly staff. Ahmed was honest and friendly, he really made my first new car experience a wonderful one ! Everyone let their true personality shine through and we could laugh and have fun even through all the business. Thanks again Ahmed and Honda and Denton.
So excited to be apart of the Honda family :)

Had a crappy experience here this past weekend. Had a confusing exchange with salesman over the phone and he confirmed that they had several Fits. A few days later, drove from Dallas to see the cars, confirmed that they were still on the website before leaving. Upon arrival, greeted by pushy salesman Ahmed who within 10 seconds of saying hello, rudely tried to get me into a much more expensive car. No.
Spoke with another salesguy who was nice enough, but the LX on the website I really wanted to see was at a dealership in Florida (?). There was a similar but more expensive car on the lot, but after 2k of needless non-​optional «options» it was too much more than my target price. ($ 400 for little pieces of door edge plastic? $ 300 for pinstriping? No thank you.)
I told the salesman a number that I was willing to pay, which gave him a tremendous amount of power to try to get close to it on the model they had (or even another car), but he didn’t even really try that hard. Waste of time overall.
Edit ⁹⁄₂:
Have now received 3 different follow up calls, all from different people, all unaware that I had, in fact, been into the dealership. Have asked not to be contacted more than once.

Car buying in the cyber age is different than it used to be. Everybody knows how to run the numbers so negotiating a deal for a car is almost nonexistent.
We were able to quickly arrive at a price that both I and the dealership were satisfied. My salesman, Colin and the f&i manager, John stayed late to get the deal done.
We rolled out of the dealership in 2 hours with a clean car.

The sales associates are actually amazing. Sadly though, the management runs the show, and is the worst I have ever experienced. They will do anything to squeeze as much money out of the customer as possible. If you like being pressured and overspending on your vehicle purchases, this is the dealership for you

Big bait and switch here!!!
We talked for a few days with a salesperson name Jennifer here over texts. She quoted us a price for a vehicle we were looking for and told us to come out and look at it. So we got there and was met by another salesperson on the floor. He showed us two cars that weren’t the specifications. When we told him we were looking for all wheel drive, he stated they didn’t have any on the lot and that it didn’t come by often. Even though that day Jennifer told us they have it and to come out.
Then for the quoted price that we got from Jennifer, they went back on it and added all these non optional accessories — bumping the price up 3−4K. We were already very unhappy being tricked by their salespeople to bring us out there. We have school and work and took out our time to go there thinking they have the car we want. Drove and hour there just to find out we were lied to.
Oh yea. When we were about to test drive, the car ran out of gas and stalled out in the parking lot. :/​
Really??? They don’t even keep on top of that. Keeping their test cars filled with gas. So the man had to go get gas while we stood around for 20 mins waiting for him to come back. He barely even apologized for the inconvenience. Just like an afterthought. «Oh sorry about that» when he got back.
Pretty rude salespersons. We came here trying to find a car. And they already started off with some high prices. And when we were not happy with the prices and asked of they could go lower, we overheard the manager yelling through the glass windows of his office, well they can take it or leave it if they don’t like it! I’m not going any lower.
So we were like. Ok thanks then. Not doing any more business here. Then we left for Honda Huggins who did give us a great price the same day!

Wow talk about harassment! In the course of 5 days I was called SIX TIMES. I had inquired online regarding a Honda civic and to my dismay boy did I pay for that. The first two phone calls were initial contact. I was busy working from home so I had my husband take the call. He said we may come look at a car when we get some time as we’re both employed full time and go to school are time is strapped. The sales guy was persistent yet friendly trying to set up an appointment for my husband and I to come in to the dealership. My husband said we were busy and the appointment would be strictly tentative.
Alright next day I get a phone call from an 855 number and a woman on the other end (very sweet) was calling to discuss cars with me. I told her I had already been reached out to & she said «okay. I will update your file». I ended up blocking the number to no longer be disturbed.
Fast forward to Friday and I don’t know about you guys here in lovely Denton but I got treacherous weather and was stuck indoors when a 940 number called me. I answered and quickly became irritated when I realized it was Honda AGAIN. She was calling to confirm my appointment at which point I interrupted her and told her I’ve already been contacted and that it was tentative and that because the weather was horrible it would probably be a no. She told me she was going to be optimistic and asked if it was okay to keep the appointment tentative. I said sure and hung up and blocked that number too.
Saturday there was snow and ice still on the ground and a 940 called me yet again. I didn’t answer it and immediately blocked that number. While all these people were friendly the sales tatics and continuous phone calls were beyond annoying and displeasing, so much so I will go look at a car somewhere else and will be sure to NOT give my phone number out until I am signing the contract on a car. This experience was just flat out pushy and harassing. Try something new Honda.

Outstanding Service Department! I’ve been going to Honda of Denton now for the past 4 years. I bought my car in McKinney but when I moved to Denton I started getting it serviced at the local dealership here. They give you free loaner cars and there is internet in the waiting room when you have to wait, which is perfect for me since I do web design and I normally just get work done while waiting. But what really sets them apart is that the service guys are AWESOME. Matt Gilpin and the other service people are very helpful. They always try to help me find a solution that is within my budget letting me know what can wait and what can’t. My Pilot is a 2008 and I have put 190,000 miles on it and have had little problems. Recently I had to have the cam shaft replaced as well as quite a bit of other maintenance. It was expensive to repair, but, I trust that the work being done is done right.

I came to get an oil change and get some pricing on parts. I had no issues whatsoever with the parts department, they were actually pretty friendly for a parts department! Josh, my advisor was polite and attentive! They walked me through the defects in my vehicle and even took me to the shop to show me! Can’t complaint about the service and parts department in this dealer!

The following is a complaint my aunt tried to send to the dealership detailing an experience we had:
I wanted to write a complaint involving a few members of your sales department. I was looking for a 2014 Honda Civic HF for my niece and decided to go to your location with the mindset that I was going to be treated fairly, nicely, and appropriately. However, that was not the experience I had. Upon walking into the dealership, I was greeted coldly by Sales Rep A who refused to answer any of my questions. First of all, let me just reveal that I am an Asian woman but not once did I believe this would affect my ability to BUY A CAR. After not even making eye contact with me when I was trying to ask my questions, he quickly went to find another sales rep who was Asian. I would understand why Sales Rep A would do this if he had been more subtle and less cold to me and my entire family. However, I now just assume that he is a racist bigot. Secondly, when we were approached by Sales Rep B, we quickly learned that his English-​speaking skills were even more limited than mine. He had trouble understanding me and my niece (an Asian-​American), and honestly appeared to lack any knowledge of Honda cars. We asked him about the Honda Civic HF and were told that it was only sold in California. We insisted that two other car dealerships had had that same exact model in stock (Lute Riley Honda in Richardson and Autonation in Lewisville). In fact, Lute Riley Honda had a warehouse stocked with this model. Sales Rep B not only doubted this, but continued to RUDELY insist that we would not find any Civic HF’s in the state of Texas. Eventually we gave up on the HF and wanted to inquire about the Civic Hybrid. Instead of answering our questions about the Hybrid, he immediately left to get a sales quote when we were clear that we wanted to discuss the specifics of the model first. After waiting for over 10 minutes, we just decided to leave the dealership where we obviously weren’t welcome. I am writing this complaint so that you are aware of the kind of sales team you have. After being to Lute Riley Honda and Autonation (both who have minor issues), your dealership was by far and away the worst car dealership, Honda or otherwise, that I have ever been to. Please do something about your sales team, especially Sales Rep A and Sales Rep B because this is completely unacceptable. I will go around the internet and write reviews detailing my experience and will tell everyone I know (especially in the Asian-​American community) to AVOID coming here at all costs.