Holiday Inn Hotel & Suites Denton University Area

Terrible hotel
Checked in the room was still under renovation.
No furniture was in the room just a bed and a shower.
The second room they gave me after I complained was just as bad
The front desk asked what was wrong
My answer was you are not finished remodeling these rooms there is no furniture or carpet in them yet and I booked a junior suite and want what I paid for.
I can’t believe that they would try to rent rooms that are in the process of being remodeled.
I will never stay here again because of the shady things they did.
At least advertise that you are under a renovation and be honest about it.

I had written a review and I spoke to the sale manager who has somewhat assisted in the many issues I have had, I will update the review after the stay.

Made reservation 4 days ago after I searched for «pet friendly» hotels in the Denton area of Texas. This hotel came up as one. The dog is an emotional support dog for which we have tags, letter from doctor, etc. I wrote on the reservation under notes that we had an emotional support dog. Described the dog and gave weight. It took until we were in car to airport heading to Denton that I got a call saying they were canceling my reservation. They could have responded 4 days ago but they tell me as I’m leaving for the airport. Pet Friendly: No. Concern for people with a disability: no. If I could give zero stars I would.

Staff is friendly and helpful. Rooms and public areas are always clean and neat. The free breakfast has hot items but they are not that great — instant eggs, paper thin bacon etc. the suite rooms are very spacious and moderately priced. The beds are ok — I’ve slept in far more comfortable ones but they aren’t back breaking.

Okay before I begin I booked this hotel through Priceline both times I stayed here so needless to say I got the room for cheap. The first time I stayed here I had great service all around. The second time which was a few days ago it was horrible. Upon arrival I was greeted with the manager and hostess bickering and complaining about a recent guest which was very unprofessional. As we got to our room we thought it was nice until we saw 5 dead roaches scattered throughout the room. Sure hotels have bugs and they were dead which obviously means they spray but it was unacceptable. We walked down to the desk and they said sorry but we are booked and do not have any rooms available. Well it was 1am and we were tired and needed to get on the road early so we had no choice but to stay. She offered to come clean up the bugs so we were happy. When she came to the door we expected a vacuum but no it was a simple broom. After she was finished we asked for disinfectant to spray down where the bugs were. She went to grab some from the housekeeper closet and when she came back she handed it to US to clean. Really lady?!? After that we were getting ready for bed and were disgusted as we found a hair in the bed which clearly shows lack of washing sheets. Overall we were glad that we only booked one night and only had to sleep there for a few hours. We made sure to get up earlier than we planned to get the hell out. Definitely will NOT be coming back to this place. Thanks Holiday Inn Denton, hope you clean your hotel a little better for future guests.

Seriously impressed. Didn’t think I’d come across such a nice hotel in Denton (no offense, Dentonians!), but this HI really blew me away.
It’s obviously new construction, but there were still very nice touches. The lobby was breathtaking with a huge fireplace filling the room. All the modern conveniences were there: free wifi, mini fridge, a super-​comfy bed with the best pillows ever, a shower that gets hot and stays hot with that all-​important water pressure.
Three things keep this from being a 5-​star recommendation:
(1) On Day 2 of my stay, I left my room at 8 a.m. and returned at 5 p. m… and the room was never cleaned. That’s odd because it had been cleaned before.
(2) The bathroom door either had to stay closed fully, or be wide open. The door kept swinging open ads though the ground weren’t level.
(3) A modern hotel like this should have more outlets! In addition, USB outlets would be the right thing to do.

A nice place to stay in Denton. Service at the bar was not impress maybe it was late and they close at 10:00pm.

Not impressed. Waited an hour for the shuttle to come get us, cause he got lost. No big deal. He was also the cook, a nice guy… okay, hope no one had to wait on food. Nice lobby with fireplace. One of the two elevators are broken… interesting. I suggest the stairs in hindsight. Pool/​hot tub are closed «for cleaning» and I guess that takes longer than a few days. Wanted to take the shuttle the following night to a restaurant, guess what? Well, it wasn’t broken, but apparently they don’t have enough staff, cause the cook/​driver was off. The receptionist was kind, although she seemed new, which is not a bid deal either. The printer is broken (surprise), so hopefully you don’t need to fill out expense reports or the like. I expected a Holiday Inn to be in better shape. The staff was fine, but the owner/​operator/​manager is skimping on repairs and staffing for advertised amenities. $ 124/​night for a room should include a breakfast, in my opinion. If there looked like there was an attempt to fix any number of these things, I don’t think I would be disappointed. Will be notifying headquarters about this. Go elsewhere for your money.

We stayed here on 9÷28÷13 and loved it. The price was great for a suite, The staff goes the extra mile to make guests happy, and the breakfast buffet was awesome!!! Great experience and we will definitely be staying here next time we come to the DFW area.

Dude, serious makeover. I didn’t realize Holiday Inn had become so classy! The lobby was gorgeous, as well as the room.
Breakfast was different, because when we walked down we didn’t realize that the buffet had become a sit-​down-​snazzy thing. We got cornered by a waiter and asked to sit down. Geez, we knew we had to pay. In the end, the food was good, and the waiter was super awesome.
They have some cool sustainable practices as well. They get their coffee from rainforest alliance fair trade sources and they have a good recycling program.
I was very impressed from the last time I stayed there a few years ago.

I never thought I’d give a Holiday Inn 5 stars. This place exceeded my expectations in so many ways that I’m still in a little bit of shock. The lobby was immaculate and actually well decorated. The restaurant had fabulous food. The front desk was actually helpful even though our bill had to be split in all sorts of crazy ways. The shuttle was pretty prompt and free in the near vicinity.
The real highlight of this place was how great the rooms were. Sure, they didn’t have flat screen tvs or anything, but the beds were incredibly comfortable, they had free wifi, there was a fridge and microwave, and the showers had decent water pressure. All of this from a place that was $ 85/​night.
There was a pool, hot tub, and workout room, but I didn’t check any of it out. Our food at the restaurant was fabulous, though I recommend that you stay away from their breakfast buffet which is completely overpriced. If ever I was stuck in Denton again, I’d stay here in a heartbeat.