Intouch Property Management Services

They rented a home to us in September 2012 for a 12 month lease. Found out in May 2013 the house had been foreclosed and we needed to vacate immediately. After doing research, I realized the home was either beginning the foreclosure process OR already in foreclosure when we SIGNED OUR CONTRACT IN SEPTEMBER! Our $ 900 deposit was NOT refunded, only communication we had in May was to still pay our May rent and to fax proof of foreclosure. THE ONLY WAY I FOUND OUT ABOUT THE FORECLOSURE was because we continued to receive the previous owners mail (which I thought was odd) and the mail began to be postcards from lawyers about this home going into foreclosure. I looked on a foreclosure list for Dekalb county and there was the address we had been paying rent for since September. I contacted Intouch Properties and she acted surprised and asked me to fax proof. I asked what should we do she said to still continue to pay rent to her and she would look into it. I didn’t hear anything from her again. They don’t care about tenants just about getting money. It was a horrible experience that we did not deserve to go through. Who has money to up and move? Pack our things (3 bedroom house), explain to a 6 year old boy why he has to leave his friends all of a sudden? Just horrible.

All is fine when all you need them to do is take a check from your tenant, but the second you need them to go to bat for you during an eviction or other tenant situation, they are just TOO busy to adequately do the job. I definitely understand b/​c they don’t make much money on an eviction and there is a lot of work involved, but that is exactly when you need them. I have had to step in time and time again to personally handle my tenants and eviction process myself. Emails go days without being answered and I have never once spoken to the owner of the company without getting rushed off the phone after waiting hours/​days for a few minutes of her time. The icing on the cake is that they inadvertently promised my tenant an extra 2 weeks in the house rent-​free b/​c they couldn’t do the move-​out inspection any sooner. Not once did they think to ask for my approval. I would have just taken matters into my own hands, once again, and done the move out inspection myself. 48 hours later, still have not received a response from InTouch as to why they put us and the tenants in this position b/​c they owner and second in charge are both on vacation for a week at the same time. I mean, really???
In a nutshell, they are very nice people, but they just don’t have the time or manpower to respond to issues as they arise.