We are extremely pleased with the job L&L Window just completed for us. The previous owner had installed a film on the windows and it was bubbling up and peeling off and looked really unsightly. Clare came out and took measurements, promptly prepared a quote for us, placed the order for the replacement glass, and set up the installation date. She and her team arrived on time and completed the job in just over a day. They went out of their way to clean up the window frames so they would look their best after the new glass was installed. We still have a few more windows to do and we know who we’ll be calling!
Bonnie P.
Place rating: 1 Concord, CA
I called to get an estimate for new rollers for my sliding door and a new sliding screen door with a pet door installed. She came out and was even a few minutes early. Very pleasant and said she would call with the estimate. The estimate for the sliding screen door was over $ 100 more with the pet door than wihout. I called and spoke with her and explained I needed to see a picture before spending that much money. She said she would get one and e-mail it. I have never heard from her again and it was over a week ago and I left 3 messages. The last message was asking if she no longer wanted to do the work and if so, please let me know. Still no call back. How can someone get such high ratings and yet run their business in this manner?
Patrick L.
Place rating: 5 San Ramon, CA
L & L Window delivered a 5 stars experience all around! *Promptly returned my calls. *Showed up on time. *No nonsense quote. *Quick turn-around from estimate to completed work. *Friendly & courteous. *High quality result. Thank you Claire and Casto! Highly recommend — 5 stars!
Evelyn L.
Place rating: 5 Pleasanton, CA
I love L & L Window. Last year, we had three double-window panes replaced, and Claire and her partner not only replaced the windows, but cleaned the window frames and adjusted the rollers so the windows no longer screeched when I opened them. I used to have to manhandle the windows to get them to open, now I can do it with one finger. Awesome service and reasonable prices. Called her back to eliminate the screeching for four more windows and she offered that service too for super price. I’m totally delighted.
Jen W.
Place rating: 5 San Ramon, CA
When I moved into my new house one of the main panes of my garden window above my kitchen sink was failed/cloudy. I asked 2 different contractors how much it would cost to repair and they both told me that the whole unit would need replacing to the tune of $ 1500. I finally called L & L and they replaced that one pane for $ 74 in about 25 minutes. They were professional and honest and good. They have my business and my recommendation.
Ron M.
Place rating: 5 Brentwood, CA
We had more work for L & L to do and had them replace 4 screen frames with new screening. The order was picked up quickly and like last months window replacement experience, the work was prompt, well done and reasonable. Their worker did a great job putting the screens in and was very courteous and fast. Great job once again.
Donny W.
Place rating: 5 Folsom, CA
I’ve known the owners of L&L for about 5 years now, and they know the value of good service. They never fail to go the extra mile to make sure the job is done correctly. In fact, one of the screens at our house needed a custom fit, and they took the extra time to make sure I was satisfied with the results. They are knowledgable about various products in the industry as well. Our rowdy dog caused us to require a special type of screen for our house, and L&L knew exactly how to accommodate us.
Goldilocks J.
Place rating: 1 San Francisco, CA
I don’t understand what happened here. I used L & L about 5 years ago to repair a sliding glass door and they were great. Now I have 2 broken windows that need replacing and I called twice last week and left messages and no one even bothered to call me back. How can they get any business if they can’t even be bothered to return a phone call? And I’m a previous customer! Highly disappointed and will be taking my business elsewhere.