Herb Chambers Collision Center – Danvers

I was T-​Boned on April 28, 2015, in my Jeep Liberty. I brought it to Herb Chambers on the recommendation of Plymouth Rock Insurance, which was what the person who hit me has. The estimator came on the Friday after the accident and said my Jeep was not going to be able to driven. So after several weeks of being there, and numerous calls to Oren, the manager, who was the rudest customer service person I have ever dealt with, he seemed to be angry that my car wasn’t there the day after the accident, the answer to that question was, the estimator hadn’t come out, not to mention I had a major concussion from the accident, so a week was lost in this time. When they called to say my vehicle was all ready to go, I went to pick it up, and the back door, and the drivers door rubbed up against each other, and the armrest that had come off in the accident was still sitting in the passenger side seat, okay so another week goes by, got the call again, all was ready… this time the entire half of my windshield was broken, there was not one thing wrong with my windshield when it was brought in, got the runaround, says you need to understand, we had a rough winter, and its taking longer to have repairs made. At this point speaking to someone named Walter who said he was the manager, another day or two passes, all set to pick up, now I am dealing with Eduard, who was supposedly a manager as well. So I go to get in my car (yeah, progress!!!) and the seat belt assembly was broken!!! Also, I pointed out the scratches that were not on my car prior to being brought there. I have filed a complaint with the Attorney Generals Office, and will be with the BBB as well. How is it possible that the average lead time is 90 days for getting a vehicle fixed? A warning, if you are a woman going in there, they will talk down to you, unless of course you are purchasing a vehicle. I cannot believe it has been this long and so many trips to go there, without any consideration for me, or my time.

Ended up did get the car finally on the latest day they said. The repair on the damaged part was decent and there is no hint of a damage. However the front bumper didn’t not fit back on that well, as seen from the sides it feels like they do not match with the body with the corners attaching the fenders sticking out.
Also I realized the inner side of my right fender was scraped by the tired causing the fender wall to bend outwards. My guess is that my car is lowered and the workers were not careful enough when driving my car around. Will bring the car to another body shop for follow up. Overall process did not go as smooth as I expected.

I was involved in a rear end collision (not my fault) on my brand new 2011 BMW 335ix just 30 days after I bought it. Needless to say I was devastated.
I looked at various auto-​body shops and chose to stay in the Herb Chambers family since I bought it here.
Oren runs this shop and did a great job taking care of me. I had lots of questions and concerns. But Oren took great care and assured me I was in good hands. I will never forget him challenging me that I would not be able to tell the accident ever happened after he was done.
He handled everything and made it painless. Even ordered me a rental that I was able to pick up at the shop. The car was done in only a few weeks, and he didn’t mind me calling and cheeking on the progress.
I was particularly worried as this was a new car, and he went out of his way to put my mind at ease. He gave me a shop tour, and was patient with me to explain the process.
I met a few of the auto body Technion’s and they were professional and courteous. They even detailed my care when it was fixed!
Today I just picked up the care and like he said — I cannot tell where the accident happened. It’s like a new car! This is a great shop with people who are personable and take great pride in their work. I recommend it to anyone needing repair!
A++++