Hertz Rent A Car

The worst company ever. Decided to go back after four years and same stuff. Don’t go here!!! Car was 3 hours late. Missed our destination which we paid $ 75 for tickets. You suck hertz.

I don’t like writing a bad review on Unilocal,but I had the most awful and disappointing experience at Hertz in Dana point. They overcharged $ 160 to my car rental bill for an additional coverage for the rental car which I don’t need since I already have State Farm as my insurance!
Upset obviously, I called Hertz office the next day and asked for this mistake to be rectified. I spoke to Joseph, a manager at the front desk, and he informed me that he could refund the amount back to my credit card, but it may take up to 30 days or I could take a voucher for $ 100. Then I was asked to call back the next day. During that conversation I discovered the refund was rescinded and the voucher only, would be offered.
In good faith I trusted Hertz. All I ask, is for what is fair. I understand that mistakes happen and people are imperfect. After this I have felt thoroughly disrespected. All I simply wanted is the portion of the bill not authorized to be refunded. A $ 100 voucher will not suffice.
Due to this matter, my friends and family decided to take our business else where and will not do any business with Hertz in the future.

As a rental experience I this was pretty good. I booked online and the car was fetched when I arrived. The staff were very patient when I mis understood the insurance rule and checked with another store to help me understand. The price was good and I got the ‘protect the car package’ which was worth it as the gutter/​drains are high around here we scraped the bumper twice. No questions asked when handed back. I extended the rental over the phone and no surprises on drop off was important.
I am rating 5 stars as the most important thing to me for a one month rental was no surprise costs. The car was a Hyundai with 400 miles on it. The staff were efficient and courteous even when obviously busy.

My car was totaled a month ago, and insurance sent me here. Original experience was a bit frustrating, mainly just the process from reservation to actually getting a car, they were «out of cars». I did a little prodding and finally they said oh we do have one but its smaller than what we have down for you. Maybe next time throw that out there in the beginning, it would have saved me a lot of stress timing wise. Guys at the front we straight forward. Which I don’t mind usually, but I could see how someone would take it the wrong way.
Now time line to the present. Still have the rental. I call today with a lot of questions about cut off dates, and pricing… Pretty much the while kit and caboodle. Abby was very patient and informative. She listened to everything I had to say and responded fantastically. She was really nice too. Way to go Abby!
Over all, I got a nice mixture of straight forward and super nice. And I’m good with that

Have been a gold card member for years. Called ahead to reserve a LOW MILEAGE CLEAN CAR, only to be given a beat up car with 50,000 miles! Back seat had dusty foot prints; front seat had a big stain, steering wheel, shifter and door handle all were sticky and dirty. Worst of all the inside of the car smelled like a dirty sweaty person slept in it!!! Disgusting! Called this location to explain the problems 15 minutes after driving away… was told «We will make a note of it.» Really??? This is your idea of customer service?!
Spent the next 5 days calling daily to speak to the manager… who was always out, busy, or at doctors appointments. The only guy there who is professional and tries to help is Garrett… he is great, but restricted by his manager. The rest of the people there are worthless excuses for customer service people! Terrible service, no call backs. They kept telling me to call the 800 # to get a discount. That was another horrible experience of nobody wanting, or able to help until I paid for my bill in full! Was told on 4 separate dates that someone would call me back… never happened!
Returned the car way cleaner than received it, as I had to detail/​clean the inside myself! Had to wait another 3 days for my payment to be «processed in the system» before I could call billing to get some kind of a discount for the crappy experience. Actually had customer service tell me they had other calls they needed to get to!
Was offered $ 25 gift certificate for my troubles… what…doubt I will ever use Hertz again! Has taken 7 days of calling daily and now maybe they will issue a small credit back to me but have to wait 7 more days! We’ll see if this happens.
Terrible location to deal with… and obviously it is the trickle down effect from corporate not having a clue how to deal with problems… down to the manager… and then to his staff. VERY DISAPPOINTING, UNPROFESSIONAL PEOPLE, FRUSTRATING EXPERIENCE, CRAPPY CARS AND NON EXISTENT QUALITY CONTROL!!!

I was quoted $ 170.00 for my rental. When I saw the bill they added an additional $ 50.00 cleaning fee for dog hair. I have a dog and he does not go into the front seats. Also, I covered the back seats and the floor. But they insisted because of a few dog hairs, they had to clean the whole car. They are rip-​offs! I do not recommend this place at all.

My original reservation was at a location nearby (San Juan Capistrano) that closed the week before my rental. I called the day prior to my rental to confirm all of the information had transferred to the new location and I was all set. I was nervous about my upcoming experience when I read the reviews on here, but so far, everything was checking out fine.
When I got to the Marriott, the office is tucked back down a hallway and shares space with the hotel’s business center. It’s really small, and I barely fit inside with two other people waiting in front of me. Because the office is so small, the staff is small, and it takes a while for one person to do everything (in and out, grabbing cars, doing walk-​arounds, coming back in for paperwork). The gentleman behind the counter was very nice and continually apologized for the wait I had.
When it was my turn, I was offered a free upgrade from a standard mid-​sized SUV to a luxury mid-​sized SUV. I declined as I was doing a lot of driving and wanted the better gas mileage, but a nice gesture. The paperwork was brought up quickly, and no issues. I had made my reservation prior to arriving, and was not pressured to add the damage waiver or any other additional items to my rental, which I REALLY appreciated. We went for the walk-​around and there were no damage forms (he said they had run out). We still made note of everything on the car, and I got pictures just in case.
The car was in great condition. Like-​new, in fact, save for a couple of small dings on the side and a loose trunk handle. The interior smelled like a new car, the miles were low and everything was in great working order for the couple weeks I had it.
Returning the car was the same as picking it up. A bit of a wait due to low staffing, but friendly service (same gentleman I worked with when I picked up).
While not the most convenient location in terms of wait time, I had no issues with the car or service, and will certainly keep them in mind for the future. Reading the previous reviews I was worried, but perhaps they made some staffing changes with the closure of the other location, or due to poor reviews. Either way, a solid 4-​star experience for me.

DO NOT RENT FROM THIS PLACE. The boss was argumentative and verbally abusive. He should not be allowed to be associated with Hertz.

Tanner the branch manager called me a liar and said that my suggestions were absurd. Even though the suggestions were acceptable last year. We used to rent from them every year for a school trip. We will never ever use them again. Extremely poor customer service.

Customer no service runs rampant at this location. If I had read reviews before I would of stayed away. The bad reviews ARE valid here… it maybe the closest rental location to Laguna Beach, but take a cab.

Worst service ever. I reserved a car online. When I got to the counter the smarmy attendant said they were all out and only had a different size available. They wanted me to pay the difference in price. Ridiculous. I have never had this issue with any other car rental company, if the car promised is out of stock you get what they have left for the agreed upon price. Needless to say I will never deal with Hertz again.

Hahaha. Wow. Glad to know that I’m far from the only one who will never ever send someone to this location again. I’m from back east, so this place is pretty close to my house so I told her about them for a car rental. She did most everything one line but then it just went downhill from there. She asked for a van so we could all drive up to Santa Barbara for a day without having to take two cars, but of course when she got there there were no vans left.
We weren’t late, we were even a little early, but they had ran out the day before (which judging from these reviews is what they tell everyone). So we ended up with a sedan, and had to take two cars. This thing had cigarette burns in the upholstery and the smoky smell to go with it, and when we brought it back, the girl at the counter had the nerve to try to ding us for smoking in it!
My sister threw a fit and they didn’t end up charging us, but they did waste our time and give us a crappy smelly car.
Driving to Enterprise next time, never suggesting these jokers again.

I wasted my time coming here. I had a car reserved but they ran out supposedly because I was late (which wasn’t under my control. shuttle took too long). Anyway, the reservation is supposed to hold for two hours, and I was there an hour late. The guy working there, who claimed he was a manager, said during the holiday season they only hold the car for an hour. I really doubt they would even have a car for me if I showed up exactly on time. The manager was a real jerk. He didn’t apologize even once or offer any solutions. I was already frazzled because of the day not going well and visibly emotional but instead of being sympathetic, he was an a$$hole. I even said, «no wonder your Unilocal reviews are so low» and he said «I know» w/​out any remorse. I would recommend they shut down this Hertz or hire a new manager becaue this location gives Hertz a bad name.

I turned my car in 8÷26÷12, the day before Todd L. and completely agree with him. Read his review as well. I will now check my charges also.
I booked a mini van and even called the day before to confirm the mini van. When I showed up, NO MINI VAN. The agents arranged for another vehicle and said I could trade in Nor Cal. No luck. At least they tried.
When I returned the car, Tanner, the manager was VERY short and rude. I got about two sentences out when he walked out the door to check the car and said, «basically NO one that books a mini van gets one and I was lucky to get a car period, most others don’t even get a vehicle»… REALLY?. I asked him since Hertz screwed everyone, does that makes it right? His answer was, «if you don’t like my explanation tough» He made no effort to find out why Hertz books Mini Vans and sucks people in but NEVER delivers them. A total looser.
I rent vehicles about 10 times a year and will NEVER use Hertz again,
I can see why there are so many One star reviews. This guy had the personality of a dill pickle and had no sense of customer service. It was like I was bothering him and his goal was to make sure I was irritated when I left. He should not be in the service business!!!

This was the worst experience renting a car I have ever had and I rent cars at least once a week and as many as 4 times in a single week.
The worst: the car stunk of either baby’s diaper or cat feces. It was bad but I figured I just needed to air the car out. Nope, it kept coming back and it literally made me sick to my stomach. Next, the car was infested with ants. I found 3 on my arm before I realized how bad it was. I killed over 20 ants in the first hour I had the car alone. I also ordered an intermediate and they gave me a compact. I now know why they wouldn’t come 4.3 miles to pick me up in that terd. I had to leave my car on the street outside Marriott to pick up the car until I could get someone to go with me to pick up my car.
I was treated with absolute insolence and it was as if I was an irritation to these people. I will never let any of my people rent from this location again!

Would not rent from again considering the proximity of my needs. My ins company was overcharged, Hertz only had 1 car to choose from. Just a disappointment. The nice thing is they pick up so they get one star.

I had a good experience — dropped me off and picked me up.

This location treated me as an inconvenience from the start, and actually scolded for being a little late. The cars are kept in the Marriot’s valet-​only garage, but the representative did not get the car for me. I drove around lost for a few minutes (on hold with Hertz) before an irritated valet took pity and let me out. He was very confused as to why I was in the garage in the first place, as Hertz is supposed to get the car for me.
When returning the car, I called ahead to make sure that they could and would give me a ride back, as was advertised on their website. I was assured that this was the case, but when I arrived not 15 minutes later, the representative clearly had no idea what I was talking about. He had to chase down two coworkers who were on their way out the door for this to happen.
These encounters would be enough to make sure I don’t return, but after reading other reviews, I checked my credit card statement and found that I was charged for an extra day. I had scheduled to return the car at 10pm, but was told that since they would be closed and the rentals go by 24 hour periods, I would not be charged extra as long as I got the car back by 10am (my original rental time) the following day. Clearly this was not true.
There are enough options in the area, absolutely do not use this company.

This is by far one of the worst companies to rent a car from. I went to rent a car to travel to las Vegas and I was asked if I wanted to get their insurance and roadside assistance. I said no to both because I have AAA and I have my own insurance. I was quoted $ 300 and they told me to sign on the line. When I got billed the total was $ 604.06! When I called to try to get a quick solution to this (my bank account was shot because of this) they gave me the run around for pretty much two weeks. The explanation I got from their manager Lisa, when I finally got a hold of her, as to why she couldn’t answer or call me back in a timely matter was she was busy the first week and sick the second. Well they gave me credit for half the amount of the extra charges I told them I didn’t want. Talk to corporate you say? Well apparently they don’t take complaints. Rent from enterprise or alamo. I’m sure they don’t try to railroad their customers like that. I’m never doing business with them again, and I would suggest you don’t either