Service Lighting Bay Area

Experienced terrible customer service last Saturday. We have already spent hundreds of dollars for LED lighting in this store through our electrician. We came back to purchase more lighting fixtures for other rooms. The guy acted like he had no time for us and couldn’t give us the information we needed. He suggested we went to their website and researched the product on our own. Mind you, we just wanted to know the size of a fixture that was hanging in the showroom. He also laughed at my questions like it was just the stupidest thing to ask. I felt insulted and annoyed and will never spend another dime there! I’m all for supporting local businesses but when customer service is this bad, I’d rather purchase online.
I hope this is not the Peter everyone else talks about in these reviews.

They’ve got all the lights you could possibly want or never knew you wanted! Highly exceptional service and a great variety of choices! Super friendly and helpful, highly recommend!

Clean store, nice spread of lights, great customer service from Peter! Got my whole lighting set for my new bathroom, so excited :)) definitely ask for Peter! No pressure on buying, straight to the point, and super nice! Definitely coming back for my other new lights!

Service lighting is a real gem. It’s a great place to find lighting that is not common and is yet affordable. Peter, the owner is incredibly helpful and accommodating.

I like to support local stores whenever possible, but the big box store gets my money this time. I found exactly what I was looking for and at a price I was willing to pay, but I wanted to see the light «on» before committing. After waiting 10 minutes for the sales person to finish his mindless chit chat with what I assume was a distributor, I left in a huff. It was obvious that I had a question, I was the only other person in the store that I can’t imagine gets much foot traffic, at the very least I’d expect some acknowledgement of my existence with a «be right with you.» Nope. Nothing. Good luck staying in business with such terrible customer service.

I’ve been ordering electric stuff from Peter for over two years and so did my brother since we’ve been living in the area. Honestly we are lucky we have such a great store nearby. Its not huge but it has plenty of stuff and Peter can help with any fixture or setup you can possible imagine.
What really makes this store special is a personal approach. Peter is always eager to help. He is also very honest with prices. You really don’t need to price shop. He will get you the best price.
Peter is also very knowledgeable way beyond the typical stuff and very detail oriented.
Highly recommended!

We went in there to find a new light for the dining room. They were very helpful in helping us find the right light. After we places an order we happened to find another light we liked in anther store and they canceled order without any hassle. We’d shop there again.

We purchased a small yet beautiful chandelier as an accent for our prototype beauty lounge located in the Peninsula, San Bruno. We’re very happy with the service and product they offer. They are knowledgeable about the product they are selling which it’s hard to find from big chain stores nowadays. They help us to work around our obstacle to install accent lighting due to our lounge design & limited space. We use fabric on our ceiling and suggested to use LED lights for safety.

This place carries a bunch of lighting options. Be sure to ask to look at there brochure for more ideas since this showroom can’t display all the lights.
Or check out

Very happy with the service offered at this store. Peter was helpful and understanding. Glad I found this place so close to home.

What can I say, I have remodeled 3 apartments and I am now on the 4^th remodel, all my lights for the 4 places have come from Service Lighting Bay Area. Not only is Peter great to deal with, his prices are excellent. I will be going into my 5^th apartment remolded soon and I know just where to go. Thank you Peter!

OK, Peter is the man. I was referred here by another lighting store to help me with a recessed lighting project that was going to be difficult. I explained what i was trying to accomplish to peter, I needed to install recessed lighting on a sloped ceiling but i only had 2×6 joists which meant i couldn’t install sloped recessed fixtures. Peter explained all of my options that i could do and we settled on 5″ shallow cans with adjustable trims with led light bulbs. They had all of the items in stock and the prices were better than on line prices.
I had brought my contractor friend with me and he was very impressed with peters knowledge and prices.
For anyone considering a lighting project don’t hesitate to contact Peter you will not be sorry.

Selection is fair but the service there is not good. We’ve been there twice and the wait for help is quite long. Be careful, they also make it difficult for anyone to return anything.

If you ever need any kind of lighting installed, you absolutely have to go here. As you probably saw from all the Unilocalers, Peter truly is the most honest, knowledgeable, helpful, patient, and reasonable person I’ve ever purchased anything from. Not only are his prices better than online, his understanding of how to make customers happy is beyond anything you could possibly envision. My wife and I recently bought a new bathroom light fixture for our house that he helped us special order. Because the lighting box on our wall would’ve made the mirror look off center, we brought it back. And although they have a clear policy of a restocking fee, he did not charge us that and instead helped us pick out the right fixture to match our paint and faucet finishing. He in fact bookmarked the options for us before we even got back there (my wife emailed him before we headed over). Peter knows how to run an honest and reputable business and he also has very good taste and is truly trying to help customers. As an example, we had seen a light that he picked as an option that was $ 400. HE felt that was too expensive for a light, so he showed us more options and found one that was only $ 300. Most other businesses would’ve tried to hard sell the more expensive one, this was not the case for Peter. I wish we has known about this place when we first remodeled our house. I would’ve bought every single light fixture and light bulb from Peter if that were the case. I highly recommend anyone looking for lights to buy from here. Believe me, you will not regret it.

Walked into Service Lighting at approximately 10 am. Told Peter that I needed under cabinet lights. He quickly shows me a display and points out the price difference between the various LED and fluorescent models. I’m cheap — I want the fluorescent. But I worry that the color temperature will be too cool. Peter says «That’s ok — we’ll give you a warmer bulb.» He asks me the size of my cabinets — I tell him. He says he has them in stock and runs to get them. He rings me up and the total price is less than what I had been quoted elsewhere. 10:15 — a helpful young man is carrying my new under cabinet lights out to my car. PERFECT.

Love Peter. He’s great at following your style, but guiding you in the right direction. Took some faith to go with some fixtures around my stairwell, but I’ve gotten a lot of compliments on it. I’m going in to buy my 10^th and 11^th fixture from Peter since then.

I’m realtively tech savvy and I love to buy online because they are MUCH cheaper.
We recently built our house and we got a lot of lighting fixtures to get. We have done our research for more than a year and we were pretty ready to buy them all online, tax free and some free shipping… sweet!
Then my interior designer told me about Peter, and since I need to get LED lights from him so I went and chat with him. I was surprised when he said he can beat online prices, so I gave him the whole list. Sure enough! Not only that he did beat the the lowest online price, there is no shipping and the best of all — GUARANTEED!!!
I’m not kidding, I will not buy any lights from anyone but Peter. You see, my wife bought a light for the dining room because Peter couldn’t beat the price or couldnt’ find it (I don’t remember exactly why) when it came over, the light was crooked, 2 of the 6 bulbs were bad, well, online store pretty much «heck with us». Got nothing from them. We didn’t want to go through the trouble to ship it back so we just replace the bulb and «stuck» with it.
With Peter, my son’s startrek light arrived but they shipped the wrong one! It was a rocket not startrek space ship. Peter took it back, contact the seller, and got us the right one. We opened, installed the wrong one (the electrician has no clue), we took it down and give it back to Peter, opened box, no question asked.
Then my younger son has a starry light with lots of stars sticked out. Peter checked the merchandise to make sure it works before giving it to me and he told me one of the stars cracked so he already asked them to ship us a new star, I didn’t have to do nothing!
Some of the light bulbs were bad, he replaced it, some didn’t have bulbs, he provided it. Goodness, it was awesome! No headache whatsoever, he took care of everything. Yes, I’m very pleased. lower prices than lowest on internet, no hassle with defects or damaged goods, great service… 5 stars all the way!

Peter is great! We were in and out in 5 min with exactly what we wanted. Helper carries large items to your car!!! yes!!! The parking can get hairy with the Planet Fitness traffic, but the Light store does have 2 spots directly in front of their store which where open when we got there.
They have a ton of fun stuff you can’t get at the Home Depot or Lowes. Space aged motion sensing dimmer… whaaaaat? you wave your hand up or down in front of the sensor and it dims or increases the light. A cheaper neat idea for the hallway light was a motion sensor switch with photo sensitivity (have to pee at night, the hallway light auto turns on when you get near it).
They have a CREE LED recessed lighting display which want to get for our living room and hallway. They didn’t have the new CR6 (lower output but can dim to 5%), but after discussion we will probably go with the LR6 is battlefield tested and has more output but only 20% dim which we don’t see the need for anyways.

I’ve just purchased all my lights for the house I am in the process of remodeling. I decided to get the stuff from them because of their excellence services and expertise in the lighting area. It’s way better than other big box companies such as Lowe’s and Home Depot. Their price is very competitive as well. They don’t offer the lowest price compare to some of the online company. But I get the satisfaction of not worrying about getting the wrong purchase. And if I get the wrong light/​switch, I can exchange to the store the same day.
I will start my remodel next week. I will definitely update this entry if I interact with Service Lighting again if I have to exchange something or do any other types of transactions during the remodeling process. (I heard that’s pretty common.)
Based on what I have experienced so far, I highly recommend this company!