The Brighton Apartments

This has got to be one of those situations where people in units = $$! at least to this new property managing company. I had a lot less troubles with the last one. Well even though parking in this apartments has always been an issue, now they have decided to change the whole protocol. they didn’t «properly» communicate or advised tenants on their new parking rules, didn’t pass stickers out and now actual paying loyal tenants are getting their cars towed! Missing work for not having a car! If you add Paying stupid amounts of money for towing fees plus missing a day of work and what do you get a half assed apology and maybe they’ll call the impound to see if they can give a discount? Seriously? Least to say I can’t wait until this last months of lease go by quickly!

This place is just awful! They are trying to look as a very nice housing community from the outside, but if you take a deeper look, nothing works here! I moved in in a totally devastated and dirty apartment although it was said that it will get a new carpet and get painted, as an explanation for the late move-​in date. Nothing works here, and everything is dirty in this community. On the top it is really not cheap here. This owner is just an greedy businessman with bad business skills.

This is the most honest and accurate review you will find on this bug hotel. After living here for 8 years and thru 7 management corps, the current régime is by far the worst. They got rid of weekend hours and take payments online only, this is a horrible idea.
Management uses security for her tantrums and is very noisy but threatens you when you literally make the slightest peep. They have patio rules about trash items yet management has a trashy patio with a filthy little boat in it.
Towing is never enforced and the lack of bumps in the parking lot make it deadly for children wanting to simply cross the lot. The units are old and only given very minor facelift when they become vacant but they have zero issue keeping your whole deposit, this is 8 years of watching them do this.
The water system is constantly broken so water is turned off many times a month, the constant upkeep is the reason it’s changed hands so much. The staff is obviously fake and only friendly when they are trying to sucker you in, once in they ignore and will be rude to you. The answering service is incompetent as well as management.
They are overpriced and exaggerate their features by focusing a camera on a very tiny area while the rest of the complex is trashy. I don’t blame them for loud tenants or cops being called constantly, cause they can’t control it, but cops are always here.
You would be better off homeless, but obviously just better off living somewhere else. I’ll be leaving after this lease.

Where do I start? The office manager calling me ugly, or the other office employee that shrugged and said «some people just have bad days»? Or the numerous problems I’ve had with the apartment, prompting Maintenance to be called almost 10 times? Like the cabinet above my head that was assembled so poorly, the door almost fell off and hit me? Or that when they finally came to fix it, they told me to use TAPE if it ever happened again?
Or I could tell you about the misinformation that they gave me over the phone regarding the pet deposit that they gave me $ 100 fine for, even after I offered to remedy the situation that day. Or the fact that the grounds are shoddy, the community herb garden is not maintained, the benches are falling apart, the outdoor fireplace is broken and benches cracked, or the horrendous mosquito problem that exists because of the broken sprinklers that flood the sidewalks every night so you can’t help but track wet shoes into your apartment. Which the ants LOVE. Oh yeah, did I mention the ants?
The exterminator had to come 3 times (the managers needed to see the ant bites on my infants body before they would send them) and only now the problem is almost controlled. Literally, I had to show my poor baby’s bitten legs from the swarms of ants that crawled on us while we slept in order for them to call the exterminator.
Last week, a drunk guy tried to climb onto my patio. Today, my neighbor upstairs and her boyfriend had a fight and she ran outside screaming and lifting up her skirt to him in front of my door. It was loud enough to wake my 10 month old from his nap.
I have only lived here for 5 weeks, and had so many problems, even more than listed here. The toilet was installed crooked so you slipped off when you sat on it. The cabinet shelf was u shaped and unuseable. The microwave is slanted forward so your food spills out. The fridge was broken and it took harassing the office to get it changed, and they put one in with the doors opening to the wall, so I had to jump on my counter to get past the door and access my food. And last night I found drug bags in the parking lot.
This apartment is the ABSOLUTE WORST.
I moved here hearing that the new management was helping the apartments improve, but they are doing a HORRIBLE job. I was planning to stay here for a few years and have 4 more people move here in a few weeks that are relocating to the area, but after this, not a chance.

The apartments have a very nice layout and good amount of space, but the management is horrible and does not listen very well. They will tell you almost anything to get you out of the office. You have to constantly stay on them in order to get anything done. They constantly loose documents and request that you resend or bring by items that were delivered at the signing of the lease. The Pest Control is a bad joke. I had to use an outside resourse to get results. The maintenance crew is terribly understaffed which renders their service as subpar. There always a ⁵⁰⁄₅₀ chance on every repair that the work is incomplete or not done properly.

I have lived here at The Brighton for about 9 months now. As with everything, there are pros and cons.
Pros
The rent is inexpensive for the size of the apartment. I pay 750 for 900 square feet with a patio and a fireplace. The location is good with 635, the Tollway, PGB, and 75 within minutes. The maintenance crew fixes things fairly quickly. They’ve fixed a problem with my patio sliding door, a leaky HVAC pan, resurfaced a stained bathtub from the leak, removed mold caused by the leak by replacing the ceiling, and replaced an oven unit with a couple of broken stove coils. They’ve even sent pest control for an ant infestation. The staff has been been very accommodating and prompt with getting maintenance on all these things.
Cons
These are older apartments, so you can hear everything. I can hear a marble rolling across the floor in the apartment above me. Some of the apartments are undergoing an update now, but not all units have been updated. The water for the complex is based on an old boiler system, and that seems to require a major repair at least a couple of times in a lease. So far, the water has been shutoff for a couple of midday repairs and for one full week.
If I was just basing my review on the responsiveness of maintenance to fix issues and on the staff responding to issues, I would give this place 5 stars. Realistically, you can expect a family-​oriented apartment complex with lots of kids, a good sized apartment for the money, and at least a few water issues. You can also expect maintenance to respond quickly to issues you have within the apartments. If you are lucky, you can get one of the apartments that have had appliances and surfaces like floors and counter tops updated. Ask for that.

lots of room for the price

I lived at Brighton over the summer and really enjoyed my time there. I loved being close to the Galleria and Tollway because it made it easy to get places quickly! It was also really affordable, especially for the size of the apartment (I lived in a one bedroom) and amenities like a gym and dog park. Would definitely recommend!