Spring Valley Discount Tire & Auto Care

DO NOT SPEND A PENNY at this business. They are thieves and they are rude. They sold us a BAD damaged tire oversized and refused to accept responsibility or give us a refund or change out a tire for free. The ABSOLUTE WORST CUSTOMER SERVICE they dont care about the customer. They schemed and lied to us. They were recommended by another nearby tire shop. I will be reporting this business to the Better Business Bureau .they don’t deserve to be in business. We drove off the shop and noticed the problem but too late to go back that evening. Work all week took back Saturday guy who sold me the tire ran inside the office like he was hiding. Do Not Trust Them. Owner of business doesn’t care he us horrible. I went back to the nearby tire shop that recommended this business and explained the horrible ordeal and how they stole our money he said he won’t be recommending customers to this business any longer. He apologized and it’s not even at fault he cared more than thus business owner. We had a spare tire and this business wanted to charge $ 15 on top of the $ 43 we had paid for the damaged tire sold to us. When we told the nearby tire shop he stated any tire shop charges $ 5. So he changed out our spare tire. A business should not operate this way customer abuse.

Called in advance 5 mins before I came to the store to make sure they had the correct size used tire. The guy (Indian) Reving was rude and hung up in face before I was done asking all my questions. Then I called back to make sure I heard everything correctly since some how we magically got disconnected the first time. Then when I arrive at the shop… he was still rude as ever, no customer courtesy what so ever. The guy Sergio (nice man) who is actually going to do the work on replacing my tire then tells me oh we don’t have your actually size. I’m by then pissed because I deliberately called to make sure they had the correct tire size. The guy was very rude about it and did not have any customer consideration for the fact that I just drove all out of my way. My advice do not use these people go somewhere else.

This is what it is. A small shop trying to do a lot. This place was recommended to me by a co-​worker. I had a nail in my tire and also needed an inspection. He said these guys were quick and best bang for your buck. I pulled up here at 4:30 on a Monday thinking I would beat the traffic. They didn’t seem too busy but there were cars kind of spread out. I pulled up to the State Inspection sign at the back of the building and had to get out of the car and flag a fella down to ask what/​where to go. He said pull around the front for your tire and someone will help you. I get back in the car, back out of the Tertis maze and upon turning the corner to the front of the building, & it’s like a Black Friday Sale waiting to happen. Pure chaos. It looked like there were two employees manning the tire changing station, one of which had his cell phone glued to his ear while doing his job. Maybe it was/​is the language barrier (sorry-​truth hurts) but I wasn’t spoken to by anyone for the first 10 sun-​baking mins standing by my car. Anywho. I finally get the attention of the non-​cellphone-​toting employee, Miguel. He quickly grabs his tire patching tools, takes a look and shows me it wasn’t a nail, but a tiny tack wedged between the tread. Crisis averted. Thank you, Jesus. (Man upstairs, not man changing oil.)
State Inspection. I give Miguel a head nod high-​five and a quick thank you and head into the customer lounge/​counter. There is a customer loosing his mind yelling at the gentleman behind the counter, throwing money (handfuls — like a clown pulling the never-​ending flags out if his mouth trick.) I am unsure of the issue here, but like others in the room, I slowly fade into the background. Fast forwarding. Customer leaves and I wait for my turn for an inspection. The employee who was yelled at and «rained on» with the aforementioned cray cray customer, has stepped up to take care of my inspection. It passes. I pay. And I’m outta here.
Moral of the story is, it’s a good shop but too busy and what seems to be understaffed. That’s not always a bad thing, but in this case it was a little much to deal with. Definitely give these guys a shot, but go late in the day or early in the morning.

Been going for years. Always good customr service and quality work

Four guys working on a Sunday changing tires. Got the hole plugged in 10 minutes for $ 5.00. Good value good service. They also do state inspections.