Sheraton Dallas Hotel by the Galleria

My husband and I stayed here as we booked this hotel on our southwest vacation package. Parking was a nuisance, but if you park in the back its very convenient to get in to the hotel.
At check in our card wasn’t attached to the parking lot, so we had to have that corrected. Also we were not informed of the complimentary breakfast being downstairs (we were on the club level).
Our room was on the corner of the building, and 15 levels high so noise wasn’t an issue. Club level also offers free drinks upstairs, including an industrial coffee maker that makes lattes and such.
Bed was comfortable but the room was extremely cold all the time. Our bathroom door opened up about two inches from the toilet. We did get the works in little travel sized bathroom stuffs. Shaving cream, mouthwash, shower loofa and gel. That was awesome to have. They also have complimentary toothpaste downstairs if you forget yours.
The location is next to a mall and target, making it nice because if need or forget anything you’re set. It’s also next to main highways to get you to and fro.
Loses a star because of all the annoyances. But I would stay here again!

It’s decent I guess. Bar is nice. Food is decent. Staff is really nice and helpful. Beds aren’t very comfortable but the rooms are nice and clean. Nothing is free though. No wifi in your room unless you pay extra and you have to pay for parking. Also no free breakfast. Most hotels in California offer all of these things as complimentary.

I expected better. The only reason why I give this place three stars is for the employees and staff that made the experience more bearable and who were extremely friendly and professional.
I booked directly for the the month of January. I was here for 5 nights. It is close to the airport and conveniently located near the Galleria. I saw some really nice pictures of some big rooms with couches in them. As a SPG gold member I would think that they would put me in a upgraded room. The first room they put me in was facing the freeway. You could hear all the traffic. The second room was higher and still facing the freeway. The third time they finally put me away from the freeway, but the room was really nothing nice to look at. As many people have stated it is outdated and the details and finishes are cheap. Every time we flushed the toilet it made a terrible noise. The bathroom was not well ventilated, we felts as if we had no fresh air in the room. The AC was constantly switching between extreme heat and cold. The beds were the most uncomfortable I have ever experienced at a hotel, and they creaked. I could go on, but I think I have painted a picture of what the place is like. Don’t be fooled by the beautiful and modern lobby and restaurant the floors we were put in were old smelled of cigarettes and old and lacked ventilation and the beautiful details of the downstairs area.
EDIT: I just found out about the complimentary breakfast, was not briefed about it during check in.

It’s not the best place where I was staying some night, but it’s something between good and normal. I was living here three nights in September. I didn’t read another comment on the web, this place have advised my old friend.
At the start I was welcomed girl with nice smile, she was explaining me the main rules and where my room, also she suggested breakfast to me, but I refused it. After I read many comments on web about dirty rooms, but I had cleanest room and very good bathroom.
May be my lucky man, but it was true. Well, there were some flaws, but it was critical. May be price a little more than I expected, but basically I was satisfied quality customer service.

For @$ 200 a night hotel room, I don’t expect scratched up headboards, chipped doors, bad sealing of sink to marble, dirty Windows, outdated rugs and most importantly LONG BLACK HAIRS IN MY TOWELS AND THE BATH RUG! That’s what you expect from low budget hotels. I will NOT stay here again

This is a 2 star hotel. You will carry your own bags and park your car in a dark parking lot. The rooms are no bigger than a closet. The staff is rude and angry. Run, don’t walk, to another hotel.

Love this hotel! I am staying this week for a work trip and have really enjoyed my stay at this hotel and its location. The service is impeccable and even after just the first day they remembered me! Food is delicious and the bar area is a great place to hang out. Breakfast buffet is impressive. Beds and rooms are perfect! Only thing I was missing was Bravo TV channel. Definitely recommend.

Based on the reviews, I did not expect much. But I walked away happy with my stay. Was upgraded to a club level room and club access. Was happy with both. It was a smaller club than I am accustomed to on the road, but I liked the cozy feel and pleasant staff. Food at evening and breakfast was better than typically found in the clubs at other Sheratons and Westins.
The layout of the hotel was easy to navigate and had a warm, welcoming feel to it. Can use some updating here and there, but otherwise comfortable. I appreciate having an adults sized lounge chair in the bedroom and this one had one.
A new feature I am starting to see crop up in SPG hotels is the ability to control the TV with your smartphone. It works great and was glad to see/​use it here as well.

I’ve stayed at this hotel many times and it is «Hit or Miss». Most of the staff are really friendly but a few (especially the van driver «John») are rude and complain about not receiving tips in front of other guests which is seriously unprofessional. Rooms are OK but can be noisy in the hallways.
If you’re on the green program regarding room cleaning beware as you’ll have to beg to have you’re room cleaned at the regular intervals.

This place was awful. Stayed here for a week for business and a coworker described it as «a high end Super 8.»
Not even sure where to start with all the issues. The conference rooms we booked had not one but FIVE MASSIVE COCKROACHES. One of which was about 3 inches long and crawling on the walls ’til we killed it. The others were all dead, which meant their cleaning of the rooms was so poor the roaches were in there long enough to die and still weren’t discovered for a while. And the lunches were mediocre — hardly worth the risk of attracting more roaches.
And then there’s the rooms. I am allergic to feathers and asked all feathers be removed from my room. Front desk said no problem they’d take care of it right away. Turns out they didn’t. They next day I went to the desk to complain and they said it had been taken care of when it clearly wasn’t. I ended up having to talk to the housekeeping manager. I have never had an issue with this type of request before, but here I had to deal with a feather allergy for 2 days before it was fixed. One night I requested a spoon from room service which they said would be up quickly and after an hour and a half and two follow up calls gave up. I also had an allergic reaction to their shower gel (which only half the people in my group received to begin with!). We also arranged a car from here to the airport because they don’t have a shuttle and the reservation was somehow lost and they treated us like we were lying about ever setting it up.
My list of complaints continues but I think that’s enough to get the gist. Do not stay here. You will regret it. The staff will smile as they lie through their teeth about taking care of your requests. Only reason they didn’t get one star was because my room was at least clean, which can’t be said of everywhere!

Don’t miss your exit!!! Right now Lots of construction near the location. Booked on price line. The room was very clean and the mattress was comfortable. The air in the room does not kick on until the room key has opened the door so your room will not be cold when you enter. The only main issue I had was the hot water took about 5 minutes to warm up… other then that great two night stay.

Staff greeted us with a welcoming smile. Place is easy to find and rooms are nicely rennovated. My only concern was how thin the room walls were, every passing person who came down the hall we were able to hear. Over all for the price I’d definitely recommend.

This hotel was nice! The location is GREAT! Right by the mall, nice restaurants, and next to the freeway! The gym was very nice, they offered ear buds for each machine. The pool area was cool also. The offered a bar area that open late and breakfast at your finger tips.

This hotel meets expectations. No thrills but for the price, you get a good-​size room, included breakfast, and decent room service. Parking is a bit costly, IMHO. The bar is okay too. Note that the name is confusing: this hotel is not at the Galleria.

We wanted to stay at the Westin Galleria but it was full. This was the next closest thing, but there were some serious cons.
–Shuttle will only take you within 3 miles, and often times they refuse to take you even if it is within 3 miles. They say «construction» is the reason.
–Never once was told about a complimentary breakfast, I only now see that on the Unilocal reviews
–Bathroom was small, terrible water pressure, toilet ran
–Thin walls, I could hear people in the hallway, showers going, and tvs too
–No wifi in rooms
–Unfriendly service 75% of the time
The lobby was nice, and for the most part the rooms were fine. I went to the pool, and the water was very warm. It was fine for a cooler day, but it would have been awful in the summer. Couples came in to do nasty things in the pool, and I fled.
When we visited the Westin we could tell right away they had much better customer service. Plus the Westin is attached to the mall. If you can, book that instead.

I have stayed at the Sheraton Galleria 3 – 4 times this past year — all for business travel. The hotel is very clean, updated and the rooms are quite comfortable; The pricing is reasonable too. The staff is friendly and the complimentary breakfast has something to offer everyone (and I am a picky eater). The bar is nice, although it closes a little on the early side some nights. Just a quick walk to the Galleria Mall, for any shopping or meals with clients.
I would go back again and recommend this hotel to others traveling for business in the Dallas/​Galleria area.
**Room Tip: This hotel has a club level, if you are a Starwood Member, ask for an upgrade, and they will likely…
**Green Features: They participate in the save water program and provide 500 Starwood Points if you elect not to have your towels changed every day. They also make environmentally-​friendly choices in the running of the hotel (energy efficient a/​c, water, etc.)

Decent business hotel. Very friendly and helpful, with lots of staff and a convenient shuttle to nearby businesses and DAL. Shuttle doesn’t go to DFW through.
Nice lobby bar with good drink selection.
Location is quite uninteresting unless you’re visiting a nearby business.

I was doing a texas tour and decided to pick this hotel to stay in Dallas. By far it looks to be a grand Sheraton but instead it was by far the most below par out of all of the hotels.
The staff was unfriendly, the one that attended me anyway. Found out later on the trip tht the breakfast was complimentary but was not briefed during check in.
No free wifi and water in room annoys me. The bathroom was faulty, had to call the reception several times before anything got fixed. The latch in room was broken and almost got stuck in room by accident.
My advice — stay away

I think that they deserve an additional ½ star but Unilocal doesn’t enable that capability.
Very clean and modern with a comfortable albeit small room and the bed was quite cushy.
Breakfast was included in my rate and the buffet provided a wide array of good quality but uninspired offerings that saved me time from having to stop at another restaurant on my way to my first customer meeting of the day.

From the outside, this place doesn’t look too spectacular, but once inside, you’ll really enjoy the ambiance. Clean lines, modern appointments, lots of artsy stuff going on. Very cool.
Came here just for the day for a seminar and the staff was welcoming and accommodating. The only beef I have is that the parking is weird. You have to pay to get into the ground level lot, which has a lot of turney twisty curves and just when you think you’ve found the exit, you haven’t. The back exit was «closed» so couldn’t get out there, and even though they validated my parking ticket, I still had to pay. Huh?
Overall, though, a pleasant place.