Gino’s Shoe Store

Amazing independent store. Gino found the perfect pair of shoes for my toddler that would accommodate her orthotic inserts and even took the time to explain the details of which shoes work and which wouldn’t with orthotics. I will definitely return to this store any time I’m visiting family in PA.

To say the least, I am shocked that no one has reviewed Gino’s before. As they are an independent shoe store away from the main business areas of the Wyoming Valley, I would have figured someone would have something to say. However, this does mean I get to go first.
When I was a kid, well over 30 years ago, my mom and dad used to take me to Gino’s to get shoes. Back then, they were just one of a number of shoe stores in the Back Mountain. Today they are the last, staying around with good quality and great customer service.
First, a warning. Gino’s specializes in kids’ shoes and athletic shoes. They do have some men’s and women’s shoes, but not the selection you would find at a department store. But in the types of shoes they specialize, I have not seen better quality, and the selection rivals many children’s shoe stores. On our last trip there, I was impressed by the sheer variety of toddler and kid’s Crocs they sold.
What is even more impressive about Gino’s though, it the customer service. Even though the store was busy when we arrived, we were helped relatively quickly. My wife and I really wanted to get Crocs for our little boy, but the pair we wanted was too big in his size and too small in the next one down. The salesman actually took the time to show us why that particular style was cut different and pointed out the others that were not a standard cut either. He must have known how everyone of them was cut, because he suggest one color, that fit perfectly. How many stores still have sales staff that know the product that well?
Finally, Gino’s remembers its customers. As we were checking out, I said hello to the owner. After not seeing me around the community for over 20 years, he still remember who I was, and we had a really nice conversation. Does it get any better?