Collision Rescue

Took my Infinitely here after an accident on a referral from the tow truck driver. Been working with Steve who has been excellent! Stopped in to see the car today and the work is impeccable. I met the owner Danny while I was there and was really impressed with the work I saw,. These are some stand up guys! Don’t chance taking your car anywhere else! RL

I have had two accidents, both of which were not my fault, and I had to get my car repaired. The first time someone who was driving my 2012 Hyundai Elantra backed it up into a range rover and caused a dent in my back bumper. I went to several collision repair shops and was given absurd estimates and was told that it had to be replaced. Collision Rescue repaired my bumper for like ½ the price other shops estimated. They also did an amazing job and didn’t have to replace the bumper like others said they had to. It became clear others were trying to swindle me and take advantage of me financially. On the other hand, Collision Rescue was very honest and fair. Furthermore, they did an amazing job with their work and the paint. My car looked like new and you couldn’t tell it had been hit. The paint job was also absolutely perfect!
The second time I went was because someone hit me at love field airport when they went into my lane without checking their mirror and literally pushed me out of the lane I was in. My front bumper, left quarter panel, and one of the left lights had to be replaced. Since I was dealing with the other persons insurance I got several quotes. Basically the average estimate was for $ 2,600. It cost me $ 1330 at Collision Rescue. I had absolutely no doubt in my mind that they would not do a good job on my car. Once again, when I picked it up, it looked brand spanking new and they did a perfect job!
Not only is the quality of their work excellent, but I love how great their customer service is. The owner of the shop is very nice and friendly. You can tell how they care about their customers and do not try to swindle them. I did not have an issue either of the times I got my car repaired here and if I ever have another accident I would definitely have them repair my car again.
It’s a little far from where I live, since I live in uptown, but they do a wonderful job and I am glad I found them. One of their downfalls is that they are located in a not so upscale area, but their service is totally worth it. I am a high maintenance diva and they taught me that more $$$$ does not always equal better service and a better job.
If you get in an accident and need your car repaired, definitely check out Collision Rescue. They even wash your car before you pick it up!

HORRIBLE. If this was a review on their customer service, it would be a 5 – but when it comes to getting body work done on my vehicle, the quality of work done on it is, above all else, important to me. I hydroplaned out of my lane, hitting HOV dividers and barely making impact with the concrete barrier. The back quarter panel on the driver side and bumper took the most damage.
Before listing off all the things I’ve noticed (so far – I just came across ANOTHER defect, which is why I’m writing this review), let me just say… for such shoddy craftsmanship, you’d think it wouldn’t have taken them the ENTIRE THIRTY DAYS to «make sure it was completely perfect.» I was given an estimate of 17 days. At 17 days, I was told it would be a couple more days because they needed to order a part? Then when that was done, they «discovered the muffler also needed to be replaced and had to wait for the Geico Rep to approve it.» (Side note: I always take the optional insurance on rentals – just in case so I don’t have to file a claim on my own insurance if anything happens… their dragged out 30 day BS cost me over $ 400 – basically, almost an extra $ 200.) So the employee I had been in contact with brought my car to me at my workplace – like I said, this isn’t a rating based on their customer service. As soon as I got off work (about 30 minutes later), I drive home, only to realize: 1.) the sunroof doesn’t work – which is funny since it wasn’t damaged in the accident 2.) there’s an obnoxious rattling/​vibrating inside the driver door 3.) they didn’t reattach the fuel door release, so I have to pop my trunk every time I get gas to pull the emergency fuel door release… Then I get home and I asked my roommate what the strong smell coming from my car was – «fresh paint» is what he said. There’s still glue on my bumper that they didn’t buff out. And for all I know, they didn’t need to wait on parts – they just didn’t have my car painted… because there’s no way, if allowed to dry properly, the smell of fresh paint should have been that strong. Under closer inspection, I realized the bumper and trunk are no where near aligned – AT ALL. There are huge gaps that I could see without even having to get close to my car.
That was last week. So today it rained, and I just noticed that my right tail light is fogged up with condensation all on the inside. If I could upload a picture of it, I would because I took one to show them when I have them fix all their screw-​ups. And trust me, I’ve already called Geico to try to go elsewhere – because this is the body shop chosen to have the repairs done at initially, I can’t take it anywhere else without paying out of pocket. So I’m stuck with this joke of a body shop. So I have to trust the mistakes needing to be fixed that were caused BY Collision Rescue to be done by Collision Rescue – great.
Had I not been in between jobs at the time, I would have paid whatever the tow truck would have charged me to have my vehicle taken to an authorized Geico collision center. I keep finding more things wrong with my car, which I’ve never had happen when dealing with, for instance, Caliber Collision. Aside from having to take my car back to them to get all this crap fixed, I would NEVER take another vehicle there again. And I’ll probably end up having to go back for life for the future mistakes they’ll more than likely end up making when they go in to fix the last things they jacked up.
HUGE REGRET.

I’ve gone to Collision Rescue twice now, and they by far provide some of the best customer service out there. They are family-​owned, trustworthy, down-​to-​earth, and do excellent work at very good prices.
I recently took by BMW Z4 in and had them fix the back quarter panel. I had gotten an estimate for minor damage on the front bumper, but had told them not to worry about fixing it. I guess there was a bit of miscommunication about it and they ended up fixing it, so the bill was more expensive than I had anticipated when I picked my car up. They waived the cost, saying that I was a repeat customer so don’t worry about it. My car looked perfect when I picked it up, and they had even washed it and shined the tires.
I can’t recommend these guys enough!