Shadow Trailers

Came in to service my trailer for our upcoming river trip. Spoke with Fritz who I’ve been trusting the service of my boat and Toy box trailers with for about 15 years. As usual, I got great immediate service and was sold only the parts and maintenance I needed. I thought I was in for some hub/​brake replacements but I left with a repack and one new $ 10 buddy bearing that went bad.
Thanks for the free goodies I discovered later. The new license plate bracket and brake release hooked on the front. Very handy. Cleaned up my rims that were all splattered with grease too. Checked all our lights. The price was very reasonable and less than the estimate.
Thanks again for the great service and I’ll see you again next time.
Customer for life,
Timi

I called and ask many questions about 12″ trailer tires. Right off the bat, lady was very funny and helped me out. They will ship and mount in the price quoted. I read some reviews and my transaction was smooth. Thank you very much

Went here for a few questions but did not end up doing business here. From what I experienced, they were very friendly and honest. They seem to know their stuff really well and not just some random shop trying to milk you for your money. I didn’t end up doing business with them simply because the shop that already had my trailer offered me a better price I couldn’t resist.
Some of their simpler services were a little on the pricier side compared to other shops but major jobs seem to be on par with other shops (for my own research purposes).
For example, on a boat trailer, to have the bearings replaced (new parts) was just under $ 200/​axle whereas others offered me $ 100/​axle. On a larger project of having the drum brakes converted to disk brakes, their estimate was about $ 1,000 for one axle which is close to what I was previously quoted at another shop.
If you need parts, their prices are fairly reasonable for many parts needed and you have the convenience of not having to wait on shipping if you live in the area. I could see that they do ship a lot since they have a whole setup to ship parts from their store/​warehouse. While I hope to not need any repairs, this is definitely a shop I would consider when the time comes for a repair.

Brought my trailer in for new fenders and wheels. Fritz made some great suggestions on the wheels, and gave me a really good deal on the price (better than buying them from an online dealer which would then require separate installation cost). The new fenders also came out really nice. It took a little longer than I hoped, but the staff was very friendly and always returned my calls timely. Overall, I would highly recommend this shop if you need work performed on a trailer.

We are avid jet skiers. Our kids have been joining us for the past 26 years. Now we have added a daughter and two grand kids to the mix. I consider myself a savvy packer and depend on the trailer, not only for the skis, but for all the kid-​stuff, too. We bought our trailer from Shadow Trailers seven years ago and Fritz has helped us keep our trailer in tip-​top shape which gives us a great sense of security. This week, our trailer was upgraded with non-​grease technology which will make it easier for my husband to maintain. Fritz and his staff have always been friendly and courteous to us. We highly recommend them.

We were In desperate need for a new trailer for our personal watercraft. We received a referral from a friend to go to Shadow trailers, where we met Fritz Stanley. He gave us a great deal on a two year old Trailer that fit our needs perfectly. The staff in the front office are really great too. We had many questions before we committed to buying. My husband left multiple messages for the front office staff to address. They phoned us back immediately, with very prompt and professional service. If you are looking for a Trailer and a friendly and safe environment to purchase from. Shadow trailers is the place! Call Fritz (714) 995‑4353 or Email: FRITZ@​SHADOWTRAILERS.​COM

Needed new tires for an apparently hard to find trailer tire dimension around the greater westside region. I called ahead, they checked, had them in-​stock, so I paid them a visit. With a little convincing, I allowed myself to be upsold into new rims and tires for the trailer. Quick and courteous, no issues, recommended!

How do you click NO STARS.
Fritz is the worst business owner you can deal with. I posted a bad rating on this web site and he calls me in December asking why I did that. I had to remind him of everything that went wrong with my trailer that he remodeled and repainted. He then argued that it was my misunderstanding about him not sandblasting a white trailer before having it painted black. I then reminded him of all the other mistakes AND how the license plate was next to invisible from his remodel and I could get a ticket.
1÷16÷2015 I got a ticket on the way to Havasu. Its Fritz’s gift that keeps giving,
Anyway, he said he would call me back a few days later from our December phone call to see if he can make it better. Well you guessed it, HE NEVER CALLED BACK.
One 1÷7÷2015 I sent him an email to remind him. I immediately get back an automated response, «Happy New Year!
We will do our best to make you happy. Shadow trailers is behind you all the way. I am happy to help with your special needs. Have a super week.» Well here it is 1÷20÷2015 and no response from, you guess it, FRITZ.

this place sucks, look a tthe 4 reviews that are shown, 2 of them are terrible, then click where it says other review and of those 12 you will find 10 of them with 1 star so you can see what they are really up too

It can be a little pricey here for parts and service but that the price you pay for an establishment that has every part you can imagine in stock. They are pretty quick. Fritz and Rich were very helpful. For those out there that complain about the cost, do the general maintenance and your bill wont be so bad.

The owner, Fritz, has been taking care of our trailer needs for about 20 years. This company has just about everything in stock by way of lights, wheels, axle parts etc. They manufacture some bad ass boat and pwc trailers which seem to be their specialty. I’ve always walked in and they usually are very busy. They are family run which is why sometimes grandma answers the phone when they are busy Recently I took our weekend warrior trailer to camping world for ac, gen service and roof seal. Since it was there we said go ahead and pack the bearings. They called later with 1000 in new brakes magnets and drums they said were trashed. We took it to Fritz and asked about new axles to bump up our weight rating. The cost would be over 2600 Fritz inspected it and said he needed to add some grease breaks only 50% used up and sold us a couple new tires with higher weight ratings. We came in prepared to spend some cash and he knew it. We left under 500 spent. We had the same great experience when he serviced our boat trailer. They may be busy but bottom line is they do great work and they are honest.

Should be less than one star.
You cannot count on Fritz’s word. I was going to store a boat and trailer on his storage lot and gave 30 day notice with current storage facility to terminate on ²⁄₂₈.
On ²⁄₂₆ my boat partner was getting a receiver extension kit, spec’d by Fritz: and pay first months rent. After several hours, Fritz gave up on the install, told the customer he could not do it, had lost money and said…“I don’t want your big boat and trailer in my yard and the deal is off“
So if you want to wait 14 days for a quote when he said 7, get steel fenders instead of galvanized as quoted, be told he forgot to charge me for 3 tires and owe more, spare tire was not mounted and come back, wait over an hour to pay for bracket and get gate/​trailer out and then break a commitment on contracted space … He is your guy…
Spent over $ 2k on repairs, could not complete a quoted $ 1300 job, broke agreement on $ 1320/​yr rental, wasted my time and will lose out on the additional $ 3k in needed repairs and he is the only competent person there… good luck!

This place should get no stars. I went to curt’s website (trailer hitch manufacturer) and this place came up as a retail location. I called and the lady that answered the phone said, «Did you look at our website?» This was her reply when I asked her if they carried curt trailer hitches. Then she said, «I’m not sure what we carry.» I put this in quotes because I am quoting her exact words. After two lengthy waits on hold, I hung up. This place should hire someone to answer phones that knows at least the bare minimum. Why does this lady exist as a «Shadow Trailers Employee,» if she know nothing. And to top it off, she was rude. If you want crap service from a lady who knows nothing, you are in luck, Shadow Trailers will come to the rescue.
This is why retail has no place in today’s internet society, if you can’t provide customer service, you have no place in business. I can order online, never talk to anyone and receive my product. I might not be able to drive and pick it up when I want, but I think it is worth saving the frustration.

I was shopping for hardware for a fifth wheel hitch and called Shadow Trailers. Or I think it was Shadow Trailers that answered the phone. I had to ask to make sure as the gentleman (lacking much in the way of telephone skills) was obviously distracted.
At the moment he decided to pay attention to my request for information on fifth wheel hardware, he had no idea what I was asking for. So instead of asking any questions for a further understanding what I was shopping for, he hung up while I was still talking.
Nicely done Shadow Trailers. Very basic telephone courtesy can go a long way when many choices exist for your potential customers. This very brief interaction was a perfect example of how not to do business.

I recently had a very bad interaction with Shadow Trailers.
I attempted to purchase a set of new trailer wheels from Shadow’s online store. Shadow offers «free shipping» for all orders over $ 99. Shipping from their Southern California location to my San Francisco Bay Area home was quoted at 2 days.
8 Days after placing the order, I called to see where my shipment was. After speaking with the representative on the phone I was informed that my order had not been shipped due to the wheels being out of stock.
While I fully understand that high demand products can easily slip out of stock, Shadow’s lack of a simple phone call left me without wheels needed for a trailer due to be in service this first thing next week. (12 days after my original order including 2 day shipping)
**The GREAT part.**
Frustrated by the ordeal I asked the representative «What can we do to make this situation better?» The representative on the telephone «Said they can’t do anything, shipping the wheels overnight would cost near $ 200.»
…again frustrated and venting, I repeated myself «So there is nothing that we can do to make this better???» The conversation escalated on both ends with me punctuating with «so I just got screwed (in more colorful language). I was then told «the purchase will be refunded.» and was hung-​up on.
An opportunity to provide above-​and-​beyond customer service quickly escalated to a spat between two immature adults. Shipping the wheels overnight and ensuring my weekend trailering plans would have made me a life-​long customer and advocate of their service.
While I’m sure this isn’t entirely typical of Shadow’s normal customer service, I will not be their customer and will encourage any and all of my trailer hauling friends to take their business elsewhere.