Pier One Imports

If a choice of giving zero stars was possible I’d definitely give this crappy place ZERO because they deserve none!
I called ahead & made sure what I was looking for was in store. Aside from the choice of cushion I did not mind because I like all the colors. After Idk what her name is but I know she’s one of the managers was «helping» me she went to check the stock on a particular item. I asked her if she had a cushion in stock & while looking at the magazine she said she wasn’t sure. The magazine; go look on the inventory on the computer! Duh! No magazines going to tell you anything I don’t already know! So I’m waiting for like 10 minutes while she «looks».
Turns out, she’s ringing customers up & there is a line that has formed. As far as it being busy, sure I get it but I just needed a yes or no answer! Oh & the fact that some new employee was just standing there & looking into space didn’t even help the entire situation.
I just walked out & left. And they had no clue. You just lost $ 400 for a stupid chair pier 1 because your own manager can’t even multitask 2 things at a time. Well I guess that’s why you’re 30 something working in retail. Haha. Not ever coming back & asking for your help. Your assistance is worse than asking a blind person to explain what a butterfly looks like if they’ve been blind their whole life.

Purchased 4 drinking glasses here, they had sort of a light golden color. Used them a few times, washed in dishwasher (no warnings not to). Noticed they were looking blotchy, the golden color was not the glass itself, it was some sort of a coating on the outside of the glass that was starting to come off. In fact you could rub it off with your finger or with a paper towel. Yech. I took them back and showed the sales leader. Did not have my receipt. She said normally they do not accept returns even for defective items without a receipt but in this case they would make an exception and take them back. Gave me store credit, which was fine. Transaction was quick and courteous, and I appreciated being able to return them as I really did not want them any more. I would return based on this experience.

I do like this location. It’s easy to find and it has easy parking (though not during the lunch hour). The staff here is very attentive and always ready to help. Some times I feel like they want to pounce on me, but luckily they don’t. So, I just browse and have them politely stare to see if I need help. Inside is of course filled with goodies around Christmas: ornaments, Santas, candles, plates etc. BUT, I will say that Pier 1 in general is just too expensive. The quality is nice, but I can’t see the reason they are so pricey.
With that said though, I do like to browse this location when I’m in the area. And truth be told, I have left with some items over the years, but mostly related to Christmas stuff.
**They also carry masquerade masks which is cool and surprising. Some really nice ones I might add.

I have tried shopping at this store at least 3 times and always receive the same terrible service which boarders rudeness. I was waiting in line at checkout; the gentleman’s last item is rung up but then the wife approaches & says she is still shopping so everyone is waiting for the wife to finish. I go around the counter to the 2^nd clerk & she gives me an up & down look, then does an exaggerated look for other customers waiting (to make sure I’m not butting in line) & slowly checks me out. No greeting, no smile-​nothing. I mention that the other clerk is tying up his register to wait for someone to complete their shopping. My clerk tells me basically-​so what! This store must be doing fantastic sales if they can a ford to hire rude, untrained people. They have a great selection & I always find plenty to buy but I will never shop here again or any other location. Cost plus world market is similar but always has the friendliest people. I will be going there exclusively from now on.

Horrible service from manager. Online ordering for pick up on store had an option to buy the table I wanted even tho it was the floor model, when I went into the store she wouldn’t sell it!!! She said since it was available to order online she wouldn’t sell me «HER» floor model??? I didn’t realize it was her property! Funny think was they were having a in store «floor model sale» not to mention the table was hidden in a corner collecting dust. This lady obviously has a very unhappy life and takes that attitude to work with her. Very sad

This is for Marcus, who is super helpful, and knows his stuff. He spent a good deal of time helping me out. I really love Pier 1

Pricey home décor stuff, but definitely come check out the post-​holiday sales. Some of the stuff is cute. The plaza it’s located in used to be pretty empty, but it has since been revitalized with Islands and new restaurants/​cafes are soon to open in the plaza as well. Parking can get difficult at times.

I love pier 1 imports but this store in Cupertino sucks.
I first went there a few months back, just 2 days before they closed for remodeling. I was excited just like anybody else to see everything on a blow-​out sale. There were a lot of ppl since it was a weekend. We picked a few items, one of them was a trunk. Just as we drove out of the lot, we heard a rattling noise from inside the trunk and then realized that one of the handles had been broken. It was fine when we saw it in the store, must’ve broken when their fella carried it to the register. The store manager very cleverly masked it by hiding the handle in the chest and offering to bring the item to the car for us. That was really bad, but we did not find the energy to back to him and argue about it.
The next time we went there was 3 weeks back, as soon as they reopened. We picked two mosaic side-​stands, and once we went home, noticed that one of the glass tops on a stand felt very soft, meaning it cracked internally and was a matter of time before it shattered. We immediately called up the place and informed them of the same. However the glass broke (as it was meant to anyways) while on our drive up there. We relayed the problem to atleast 3 ppl including the store manager and they were pretty adamant about not returning or exchanging it. They sold a faulty piece and did not own up to it when the inevitable damage finally happened.
What a waste of time and money! They know nothing about customer service. I’m never going there back again. Sick bit**s.

This store is currently ungoing a remodel/​closing sale and all sales are final. I get it. The item I bought was broken when I got it home, took it back to get the same thing PLUS purchse some additional items; the assistant manager there wouldn’t budge, robotically replied about the policy, basically, couldn’t find any customer service skills beyond the binder she was trained from, to satisfy a long-​time shopper of that store. No worries, I left with my broken item, and vowed to take my business to TJ Max Homegood, or Target across the street. Less of a desperate management style there.
Obviously Pier 1 is a ship on the way down and is comfortable employing surly individuals.

I love pier one imports and buy many of my home décor pieces here. Every now and then I come to this store and find nice little trinkets that are not too expensive and catch the eye. This location is particularly nice, easy to park and nicely laid out. I think the prices are good for what you get, and you can always find something original to add character to your home. I recommend this store to anyone decorating their house. They also have a nice collection of wall art and kitchenware.

Love walking in during my lunch hour. The place is almost empty and you get all of the time and attention from the workers. This place is clean, organized and there is plenty of parking. They have cute, unique, quality items. Just the place to find unique pieces to spruce up your home.

Furniture, furniture, and more furniture.

I picked probably the worst time to go into Pier 1 as they had this incredible Facebook coupon for $ 10 off and the place was jammed packed. Waiting to pay for my items looked like the line waiting for Harry Potter on opening night.
The customer service was really good for the situation. Those poor kids were ringing up people as fast as they could and were very professional even as some of the other customers were complaining. Even one of the cashiers had a bandaged hand and was still hard at work. I’m guessing her wrist was tired from all the ringing up.
I really like the plates they have especially one that is cream colored with black stripes. The multicolored square round bowls were really nice and the price was even better… I bought 6.
If I was happy coming into the store on a day like this i’m sure i’ll happier if I go in on a normal quiet day so I can day dream about all the things I want to buy for my home.

Outstanding customer service! I purchased a beautiful red lotus rug from Pier One and found that it was too smal for the area in our home. I returned it for a larger size. I had a discount coupon but did not originally use it. I was concerned that Pier One would not honor the discount, but, no hassles whatsoever. Marilyn, Store Manager, made my transaction pain free. I enjoy the different items that Pier One has to offer and now the customer service has only made it an even better shopping experience. Thank you, Cupertino Pier One team!

If I had an option, I would have given –10. The worst customer service I’ve ever come across! A salesperson named Jason, asks us to open a store card for a 20% discount which could be availed the day after. We are shifting to a new house and the bill surely would be a couple of thousand dollars, hence the 20% made a lot of sense. Next day when we got back to buy all the reserved items we had selected with the 20% discount, the store manager, Jenny, says we won’t be able to purchase the goods with the 20% discount until the physical card comes in our hands, and to top it all, the reserved items were never reserved after all! And then Jenny tells us that it was our mistake and that we didn’t understand right!
Instead of being apologetic, Jenny was arrogant and kept trying to justify the mistakes of her team! Of course, with such a useless store manager, Im not surprised that her team is such a waste under her supervision! Stay away from this store!

This is by far one of best Pier One Imports I’ve ever been to.
I have been going here for the past year after my friend Ruben
reintroduced to Pier One.
I was shocked at the amount of stars this location has.
All but 2 of the negative reviews are from 2 to 3 years ago when the store had a different store manager.
The new store manager Jenny (aka Katy Perry) has totally turned thinks around.
I’m in the store at least once a week and no matter who’s working,
customers are always greeted and asked if they need help with something. The store itself looks beautiful with everything fully stocked. Why I like shopping here is because I always find things I never see anywhere else.
I’ve been to a few other Pier One Imports and I don’t think there
as nice as this one they just don’t have the same energy.

Customer Service and the cleanliness is sub-​par. when I asked about some of the art work the young lady did not know the answer to the question and said to look on the website. AWESOME.

You MUST be kidding! You are kidding, right? I mean, that would just be unfair and wrong. Oh, you’re not kidding…
So, some friends got us a wedding present from Pier One… we don’t know why. Nice stuff, just not our style. So, I take them in to Pier One to return them.
Now, I have never been a huge fan of this store. The price is just too high for some of the junk they are peddling.
So, I walk in… and I know I am in trouble when I have to wait 10 minutes in line to be helped. Uhhh, 1 cashier…1 customer…1 rejected credit card… that spells trouble. Finally, that cashier notices my presence and calls over the slowest cashier in the WORLD.
I explain, calmly and slowly, the situation… and she tells me that she can’t do that. «I am sorry, I can’t do that.» Why, I ask with a slightly condescending tone. «Well, I am not sure if you bought the stuff at this store or not… so I can’t return the stuff.» WHAT??? After another exchange on this issue, she calls over a co-​worker and he reviews the situation… SLOWLY. Seriously, people, it’s a 2 inch long gift receipt with three items on it. As he scans it for magic code words and clues to the location of Atlantis, she begins to read over his shoulder… pointing at some mysterious words that only she can see.
Finally, he says I can return this stuff. So, she starts manually entering in the sku numbers… SLOWLY. It turns out that the original transaction was wrong. Instead of 6 napkins, only one was rung up. My little cashier starts to have her head spin when I ask her why…
Yeah, there is about 10 more minutes of talking here that I am not going to bore you with. Bad experience. I took the cash they offered and fled.

A decent shop, but not one of my fave Pier1’s by any means. The inventory always seems spotty here, and they always seem to be remodeling or reorganizing or whatever each and every time I go in. So that means there’s usually big boxes and random thing strewn out all over the floor, it’s like a little shopping landmine.
The staff can be helpful if you ask a question but they don’t typically fall over themselves to help which is a good thing, I hate being stalked through stores. Overall, this is the last Pier1I typically come to if I need to make a run, the one over on Almaden is better in my opinion!
However, on my last visit I found some cute clearance bowls and some candle holders and candles that weren’t too unreasonable. Many times though I find that 99% of Pier1’s stuff in general totally doesn’t appeal to me anymore. Maybe I’ve grown out of them.
Where they DO excel in my opinion is their patio furniture when spring rolls around. They have a great selection of umbrellas, recliners, tables/​chairs. I bought our patio set from them years ago and it’s still holding up decently well for what it cost.

Been shopping at this Pier One for years, since I grew up in the next city over and now work nearby.
Right now they have the friendliest, most pleasant staff I’ve ever met. Happy. Happy to help. Happy to see ya. Happy even after the crazy holidays.
This all made me very happy to shop there. :)
Other than that. the usual selection of cool stuff. Furniture, candles, cool kitchenware and home décor. Love it.