Autoland

Autoland makes money off uneducated credit union members. They tell the credit union member that they are credit union owned… not for profit. That is not true. The member pays for shipping, detailing, and the commission of the sales consultant (but not disclosed in the paperwork). God forbid there is an issue with the vehicle, because most of their cars come from dealers in Southern California. Car Dealers in the Bay Area know better than to work with such a shady company. The savy buyer will get better interest rates at the dealer… and a WAY BETTER PRICE!!!

My experience with Lina at Autoland was so bad that I chose to discontinue working with her after a week and a half and find my own vehicle.
It started out bad – on the Autoland website they promise that a rep will get back to you within 24 hours of you submitting your form. Nope. I only heard back within 48 hours because a loan officer from the CU prodded them.
The first call irritated me. Lina gave a marketing spiel that told me how great Autoland’s service is. Um, I’ve already signed up for your service, so I see its value. Please stop marketing at me. The marketing/​telling me «aren’t we great!» continued in subsequent phone calls as well.
Worst of all, Lina didn’t find me what I needed. She «assumed» that I had all the time in the world to shop for a car. She never asked, or read any of my emails that said I needed something SOON. (My old car died three weeks ago!) Nor did she pay attention to the budget I gave her.
Lina tried to sell me on a truck that cost $ 5,000 more than I’d told her I could afford. She tried to convince me that I’d be lucky to pay MSRP for a Toyota Tacoma. She said that I wouldn’t be likely to find a used Tacoma in my price range in Northern California. She fixated on my color choice, and didn’t listen well when I asked her to broaden my criteria for search. She told me on the phone that she’d found two trucks that met my needs, and that she’d call me back with details. Hours of waiting later, I found a two-​line email stating that neither truck could be bought through Autoland.
When I finally went online myself and started communicating directly with dealerships, I found a truck with all the options I wanted, in my price range, within 25 miles of my house, in about an hour.
So now I know that Autoland can’t help me with a Toyota Tacoma, and that Autoland reps are more interested in TELLING me how great their service is than SHOWING me good customer service. And Autoland definitely didn’t show me they could help me save any money at all.

What an awesome experience, I hate going out to dealers and looking for a car, I want to sit back, figure out what I want (simple enough I know what I like) and then have someone go get me the car of my dreams.
I called Dana, told him what I had in mind, make, model, rims if it already has them (I’ll never buy a set of them after), V6 better than V8 (tickets at 110 beat tickets at 150 go figure), leather better than cloth, automatic, the color I wanted and he had it for me within 24… at a lower interest rate than I was expecting.
Super clean, I couldn’t be happier, I will send all my friends and family to him.
Thanks again Autoland!