JCPenney

I was somewhat surprised to discover that JC Penney even still exists, but I’m glad it does because I needed a cheap professional headshot for my new job. It was very easy to book a portrait session online, and I received a phone call confirmation. They saw me right on time, and my photographer was very friendly and professional and had clearly done this a lot. She was very detail oriented and made sure my posture was straight and my necklace was positioned well, which I really appreciated. She used a brown background and a white background, and I got to choose from a total of 11 pictures. I thought they came out pretty well, definitely good for business use. I used an online coupon and decided to buy the digital files; even though it was a little more pricey than prints (it cost $ 70) because I got to keep all the files and didn’t have to just pick one, plus it would probably reprint with better quality. My files arrived in my inbox several hours later. The whole process was pretty seamless and I was happy with the product! The main negative was that I couldn’t figure out from the website beforehand what the pricing/​package options were.

Jc Penney portraits did a great job with my sons photoshoot! They were so patient with my mildly autistic son. I thank them so much! Michelle the photographer was so amazing!

I went to pay my JCP bill. The service was quick and easy. The first cashier had trouble with my receipt but her coworker came to the rescue. Good team work!!!

Lines are ALWAYS too long at this JCPenny. As we get closer to Christmas, it will only get worse. I end up at Macy’s more often.
I bought several flannels at a great price yesterday and ended up returning them all an hour later after finding ones I liked much more and at a better deal at Macy’s. And so I waited in a giant line again to do so.
There are other registers so I have no idea why no one is working at them this time of year, especially with all the sales. Really frustrating.
Definitely not my favorite JCPenny. I worked at a JCPenny when I was a kid. Management was on their game and everything ran smoothly. Not at all like what I saw here yesterday. It’s a reminder as to why I hardly shop here.

I was just in the store buying my son a costume and the young girl at the register was so rude. I must say she has no customer service manners. I had my 10 year old daughter go ask her for the price since the tag was half cut off and this rude girl tells my daughter «all prices are displayed» as soon as I heard that I went over! I told her no price is displayed so if she could just check (a simple 2 second scan) she then scans it and says «just so you know next time you could just look for the price on a different size!!! I’m sorry but this is not how customer service should be. She’s not customer friendly yet alone Child friendly giving the fact she’s in a kids department. I even asked her for her name and she gave me an attitude saying its on the receipt. Sorry Hun it’s not. I still believe she gave me the wrong name she spelled it out as Corrine! Rude girl I must say definitely won’t be going back to this JCPenney

Good deal on baby clothes but I’m standing in a long line at the men’s department because the 2 women folding clothes in the kids sections said this is the only register that’s open. I’m not sure why folding clothes is more important than assisting your customers.

I’ve been coming here for 11 years to the portrait studio and after I pick up my photos in 2 weeks I will NOT be going back. As I left and was getting on the elevator I was accused of taking the coupon I used and when I told her I did not have it she stood there and said she need it. And gave me a look like she knew I had it. Mean while everybody at the elevator looking at me … I told her she left it on the computer and she did not want to walk over there because she just knew I stole a coupon I already used. I walked behind her over there and there it was… She was extremely rude and to be accused of theft is extremely unprofessional. No apology or anything from her. I have to find another place for holiday pictures for my infant.

I went in for my annual eye exam; I think I might need a new Rx for my contact lenses. I had an appointment at 10:30 a.m. on a Saturday morning — I had been informed that a different optometrist would be seeing me which was not great, but acceptable.
I ran from the parking lot into the mall, up to the optical department. It’s been completely remodeled and what was once horribly old and archaic is now bright, light and gorgeous. Love the faux hardwood floors.
I made it exactly on time, and proceeded to wait to be called. I enjoyed a little small talk with the receptionist as I was waiting for the client before me to be finished with the Doc. After a while I asked about my appointment. I had never waited before, but there’s a first time for everything. Maybe the client had some special optical problems…
No: There was no other client! The Doctor had stepped away before I got there, even though she had been reminded about my appointment time. The receptionist kept texting or trying to call her and there was no response. After more than 20 minutes I decided not to wait anymore, and advised them I was leaving. Their response: None.
Having been a loyal client for nearly 20 years, I cannot believe that the Doctor did not show up for my appointment. I also can’t believe that no one tried to contact me to apologize and reschedule.
One of the pairs of glasses that I purchased one year ago has broken, and the other pair is missing a screw. I have worn each pair less than a dozen times (probably closer to 3 times each), and now this poor experience.
I will be happy to try the JCPenney at DelAmo Mall soon; it’s a far superior store in ever other way, and I’m hoping that their optical department is just as good.

Stopped in to buy some t-​shirts, store was well stocked and staff was professional. Good way to cool off and avoid the heat for the day.

I think I know why it is closing the furniture side-​after what I overheard, smh. A woman was looking as sofas and wanted a CHAISE-​/​shaz/​, the sales girl kept calling it a CHASE… Like the difference between price and prize… You need to know your merchandise before you can sell it.

I Like Jc Penney store and the Salon too PJ is best, she takes her time and I am very satisfied with her work. I’m a Naturalista and she did make me a Happy customer :)) I will be returning.

Today I was shopping for a gift for my mom’s birthday, and I think her name was Jackie in the jewlery department helped me find the perfect necklace. I honestly can’t remember the last time I received such great customer service in a department store!
I highly recommend Jackie for any of your jewelry needs!

Great customer service, definitely will shop again! Was returning a pair of shoes (Nike’s) that had basically fallen apart, no hassle and very friendly.

This review is for the salon.
My stylist gets 5 stars for being personable and doing my hair exactly the way I wanted it to. I was a walk-​in and she was able to take me in a reasonable amount of time.
The salon itself however, gets zero stars. It reeked of burning, straightened hair — there was no ventilation. Those poor stylists have to breathe it in! It was rather run down and not very clean.
This salon charges private salon prices — a blowout was $ 42. The cleanliness doesn’t command that price.

This review is for the salon department. I’m not one of those women who has to pay a fortune to go to a Beverly Hills salon. I’m not that high maintenance. So a simple long layered cut is all I was looking for. So when I found out that JCP had a salon, I was pretty excited plus it’s near my house.
I arrived at the salon and I was taken right away by Norma who was to be my stylist. She was very friendly and worked really hard to get my cut just right. She also did a little bit of styling at the end to make sure the hair was falling how it should. Paid a lot of attention to the detail. I’m very happy with my cut.
It was only $ 32 not including the ti
I took her card and I will be going back when it’s time for a touch up. :-) Thank you, Norma!

Great place to shop for the entire family. From infants to older adults they hVe it all. The stirs is clean and well lit. I experienced terrific customer service and I’m always greeted with a smile. I’m 48 and I remember coming here with my mom and siblings to buy school clothes. Man, how time flies.

My hair stylist Stephanie is amazing! Everyone should come get their hair done by her. She has over 30 years of experience

*portrait Studio*
Took b. Day pictures for my kids. I had a coupon for each of them. They said i cud only use one.
The pictures didnt come out too nice. I specifically told them wat i want & they ended up putting a diff package together for me & charging me $ 60 for two 8×10!!!
By the time they told me how much it wud cost, we had spend so much time there & my kids were going crazy. Too bad Sears Prtraits closed. I am very unhappy!

This is the WORST experience I have ever had getting hair done!
First, I called a few days ago to set an appointment for my daughter and myself for Saturday. I was told $ 60 for a press n curl and $ 15 for deep condition. On Friday, they called my mom to confirm my appointment. My mom and I have different phone numbers and last names. I never mentioned my mom when I set up the appointment. She has made an appointment for my daughter before, yet and still, there was an appointment for her and I. I never received a phone call.
Today, I called to cancel my appointment and to let them know my daughter was running late.
When we got there (@ 12:30) the hairstylist said it would take about 2 hours. After 2 hours, I come back and she is shampooing my daughter’s hair! What the heck did you do for the past 2 hours!!! So I wait…
And wait…
And wait…
Two more hours pass and my daughter is FINALLY ready. Her hair is just flat ironed… no curls whatsoever. I go to pay and they tell me it is $ 75. I asked why $ 70 and not $ 60. She said that was for the deep condition. No one asked if I wanted the extra condition. Just assumed. Then she had the nerve to ask if I wanted to leave a tip! Yes… my tip is on Unilocal.
I could’ve gotten individuals for the same time and money… and it would last longer!
Soo dissatisfied. Will NEVER go here again and will tell EVERYONE not to go.
Too bad I have to give a star… they don’t even deserve half a star. Then again, my child’s hair IS washed and conditioned, but I could’ve done that myself.
Here is a pic of the $ 70 flat iron job

I’ve been shopping at JC Penney since I was a kid and my mom used to work at the location at the Glendale Galleria. I’ve always loved getting lost in all their departments with all the pretty clothes and shoes.
This location seems very organized. There’s such a wide selection of items. The children’s clothes are adorable. I got my daughter’s back to school clothes here when they were having a good sale… most items were 25% off! The styles are up to date which I love.
I also love the cosmetic department. *Sephora*
All in all a great department store with reasonable prices.