Rooter Alert Plumbing Sewer Drains

These guys are awesome. I’m in the middle of escrow and of course their home inspection turned up cracks & stuff in the main sewer line. The estimate that I got from their plumber was $ 21k, so needless to say I was in tears when my realtor told me. Both Realtors were going to get other quotes, I decided to take it in my own hands and get my own. I called them on a Saturday and they scheduled Joe to come out Sunday morning. He was there before I got there. He proceeded to put the camera down the sewer line and found out that the «root intrusion that the other guys saw was only a hairball. They’re very honest and trustworthy. They want to build a relationship and not just rip you off.

Used them twice for hydrojet of roots growing through main sewer drain and they have been fantastic in terms of service, friendliness and cost. Highly recommended. (And I never do Unilocal reviews)…

When I called last Monday to have a problem with my dryer (the gas company told me I needed a plumber to fix it) and a toilet fixed, I was advised that they didn’t have any available appointments for a week. So I made an appointment for the following Monday afternoon. After they tried to change the appointment time about 4 times (trying to move it up to a time when I wouldn’t be home), Rooter Alert finally showed up about 1.5 hours outside of the appointment window that we had agreed upon. They were here for 5 minutes and didn’t fix anything. 1) They told me the toilet needs a new flapper and they «didn’t have one.» and 2) They said they would need to move the dryer to fix it and «didn’t know if the company would let [them] do that.» Instead of calling the company to ask, they asked me if I could move it. When I said I didn’t think I was strong enough, they just left. I immediately called Rooter Alert to ask to speak to a supervisor to tell them about this terrible experience and was advised «I’ll leave him a message but I don’t know if he’s even here right now.»

Wow. We’ve lived in a third floor loft in a condo for almost nine years and the plumbing has been a nightmare. The washing machine and dishwasher back up into the kitchen sink and overflow through the ceiling of the unit below. We’ve had countless plumbers and rotor rooter companies out to snake through the pipes. The problem abates for a few wash loads and comes again until it builds up and we have to call someone else.
This time it was a coupon from Angie’s list. When I called to set the appointment with Rooter Alert, they asked some questions and based on my answers made it clear there would be an additional $ 75 charge depending on access. Still, it was less than I’d paid in the past for no results.
Dino showed up on time, fully equipped, fantastic attitude, and assessed the problem. Indeed he’d need to charge the $ 75 but made certain I fully understood why. When I agreed, he went to work with his camera and other tools. It took nearly two hours to locate the problem debris and push it into the main drain where it would wash away. I’m convinced it’s been clogging the line since the day we moved in. I ran a load of laundry and the dishwasher and fir the first time ever, it didn’t sound as if the kitchen sink was going to explode and no water backed up into it.
When he was confident everything was working properly, Dino cleaned up as if he’d never been there.
Finally, I have a go-​to plumbing source I can trust. But Dino did such a great job, maybe I’ll never get to call them again!

Thank you Rooter Alert ~ I wish I had an electrical company that I could depend on to provide prompt, quality service for a fair price that you do! It’s bad enough when something in your house needs repair, but when you have a people whom you know will take care of the problem and not take advantage of you… it makes it a little easier. I definately recommend Rooter Alert. Thanks again!

this has to be the most professional company I have dealt with in a long time. Prompt, friendly and professional. Would definitely refer them to others.

50 year old house and stinky wet patch of ground near lot line where county sewer lurks — uh oh!
Main problem was steel rod used by landscapers many years ago — was driven through sewer pipe in the backyard. Additional problems discovered: lack of clean out fixture to give the plumbers access, and the saddle connection to county 8″ sewer pipe was degrading. So, we had a clean out installed (lots of hand digging), and replaced the 15′ of pipe from the steel rod damage down to and including the county sewer connection (the top of the county sewer pipe was 10′ deep). The Rooter Alert people were prompt, skilled, polite, hardworking.

Companies/​people like this make giving reviews worthwhile.
I had already reviewed them for a service they did for me on Angies list, but what happened over the weekend just shows how great they are. I wish I could give more than 5 stars.
This past weekend, I woke up to about 4 inches of brown, stinky water in my bathtub. I immediately called them thinking it might have to do with the service they previously performed on my sewer pipe (it wasn’t). On top of that stress, I had to leave for the airport in about 2 hours. They said their guy would be there by 9. He showed up on time and got the camera and started checking things. Then I had to leave. I made sure he didn’t need to get inside the house and if he was still there when my roommate got back, he could talk to her and she would help. The rest of this story is from what my roommate told me
She got back and he was still there. He told her that it looks like it was the city’s line that backed up and since our pipe was the lowest, we got all of the backup coming into our drain. So he called the city and waited for them to get there. When the city got there, in typical city fashion, they said it wasn’t their line. But the rooter alert guy (I’m so sorry I don’t remember his name, but please tell him what a great job he did) basically told the city (in my mind) «Ohhh helllll nooooo»…and then went and showed them what was up.
The city guys came back, apologized to my roommate and said it was their line and they would fix it. The fact that he stayed and argued with the city on my/​our behalf is amazing to me and not many people would do that, especially with other jobs lined up after mine.
So thank you so much! You guys are amazing!

These folks fixed our leaky sink with a fair and well done new install (faucet and garbage disposal). Their prices were reasonable and the work was done quickly and with no fuss.
Give them a shot.

Really great, honest and professional company from top to bottom.
I used them for hydrojetting a while ago, they did the job perfectly, as scheduled, didn’t try to sell me anything else than what I ordered. The lady on the phone does a super great job keeping you updated and /​or scheduling your services for a convenient time. I recently had another trouble with my main line and it was covered under their 1 year warranty from my previous service, they honored it and did a great job once again.
I will use these guys for any plumbing service without any hesitation. These guys are great.

They worked very hard to clear a drain that a different company couldn’t clear. I am very thankful, they saved me from having to break up concrete and replace !
Thank You Rooter Alert.

Got their $ 275 hydrojet/​camera service on Angie’s list. They were out at our house same day and fixed our main line issue that other guys could not seem to fix (and we had already paid them $ 800 at this point, and they were looking for more). Not to mention these guys fixed it in about 15 minutes and the other plumbers we were working with had been back and forth to our house with no success over the past several DAYS.
I should’ve just called these guys from the the start and saved myself a lot of trouble.

First, let me say that I called this company because of the reviews I read here and on Angie’s List. I wasn’t disappointed at all. The workers here went beyond the call of duty to make sure I was happy with their work. I called for the hydrojet unclogging $ 199.00 deal, and was immediately told that if my house didn’t have a valve for hydrojetting, I wouldn’t be able to use the deal, but was then told that they had another deal to unclog w/​o hydrojetting. I felt good about this company right away. Dana and his associate showed up on time and went right to work and within minutes told me I didn’t have the valve for the Hydrojet procedure, so I was able to use another deal they had. They went inside and worked on the bathroom sink I had problems with and had that working in a matter or moments. The toilets were tricky and Dana and his partner pulled both front and back toilets off the floor to find the clog. The equipment snake I think it was, wasn’t long enough for the clog, so he called another plumber who was in the area. The three of them were able to get to the clog, and get my toilets working again, but only after hours of work. I was not charged extra for the time. They honored the deal, and only charged me to take the second toilet off the floor, but nothing else. I was amazed and the main worker, Dana, told me, «I can’t leave here with you not having a toilet to use.» That was that. Also, I didn’t have cash to pay for the extra work and his credit card machine wasn’t working, so I was told I could call the office and take care of it the next day as the office was closed for the night. I was shocked at the trust that I was going to pay. This company has excellent employees that are willing to go the extra mile to make sure things are in working order. I appreciated not only the work ethic and respect, but also them not taking advantage of my lack of plumbing knowledge. They were honest in all regards. I will not hesitate to call them again.

Fantastic experience. Dino and Brett came out and worked on our line for hours. We are new home owners of a 1920s house and the previous owner had let the line go for years which lead to an overflow our first week in. They totally cleared out the line. We got a great deal $ 275 hydrojet from Angie’s List. We will have to do a re-​lining and got a great deal on that as well. Hats off to Debbie and her tremendous customer service.

I am extremely pleased with the service from this company! I had an Angie’s list deal for $ 275 hydro jetting my mainline and kitchen clean out with a 3 year warranty. Dino and Dana where punctual, very courteous and extremely thorough in unclogging the kitchen clean out and the mainline. They went above and beyond the call of duty, and didn’t quit till the job was done! I got a DVD of the mainline before and after the hydro jetting, and man what a difference! They made a recommendation for relining the pipes because of some cracks, but did not pressure me in any way. I will definitely be recommend them!

I am extremely happy about my experience with Rooter Alert. I had a blockage and my plumber recommended Rooter Alert. I called and received a $ 375 quote to HydroJet the blockage (which they honored). This covered up to 2 hours of service. Other HydroJet service quoted as much as $ 1200 and complained about all the problems dealing with the City of Laguna Beach (Rooter Alert had no problems). They came out and cleared the blockage and used a camera to show me that the blockage was cleared and all of the roots had been cut and removed. I had them check another sewer line with the camera and it was clear. Unfortunately, four days later I had a back up in a line that we did not check. I called them and they came back out right away. I had two other plumbers use a camera to check my lines but Rooter Alert was the only one who found out that my backflow valve had broken off. They fixed the new blockage and did not charge me for the second visit. I am EXTREMELY pleased with the service and honesty I received !

I had an Angie’s list $ 55.00 prepaid voucher for a 1 any drain cleaning. I called on Rooter Alert, who said they’d be out 11:00/12:00 that day. They came at 1:00, no worries. Bingo and Steve, proceeded to check my clogged kitchen sink. Bingo said he had 35 years experience. (Which he said about 10 times!) Lot’s of talk and finally said «well we have to cut stucco and hydro-​jet the clogged pipes in order to fix. At $ 455.00! They both said this is a bargain we usually charge $ 750 to $ 1,000! And by the way, we don’t patch up the open stucco. This is a classic bait and switch. They try to wear you down, and in the end you give in because know you just want the drain fixed! 3:00 rolls around and they said we have to leave for another job. My kitchen sink area is a mess! And did I mention they asked for towels, buckets, and a bowl (my wife’s Tupperware is now ruined.) Also asked to use a plunger. WTF!!! They just left the mess and said the office will call you. What a joke! VERY dishonest. Needless to say, I did not use them. I called my usual, rooter who only took 10 minutes and my kitchen sink is running fine.
Please beware of their bait and switch tactics. And don’t be taken as I ALMOST was! I will call Angie’s list and tell them of my very unpleasant experience.

Tom and his crew were exceptional. Very knowledgeable/​experienced, excellent problem solving, super fast response/​execution, very professional, excellent communication/​photos/​follow-​up, great value, etc. Can’t say enough good things. They handle major drain line issues: re-​lining, bursting, replacement, etc. Do permits, City, subs, etc. 30 years experience, and it shows. Have lots of large equipment to handle any size job/​problem. Work well with both commercial and residential/​homeowner. Good warranty too. Thanks Tom!!!

Had them come out to do a sewage inspection with DVD on Friday. While the ladies who work in the office are really good about answering the phone, and the inspection was inexpensive due to the Angie’s List coupon, they are horrible otherwise.
They gave me a window of 9 am — 12 pm, and called the day before to confirm. Noon rolls by and I still hadn’t heard from their technician. We call into the office and they say they couldn’t locate Omar, and that they would call back in a few minutes to give an update. Fifteen minutes later, we called again just to see what was going on (we were working under a serious time constraint), and they said he would be there in 20 minutes or so. Omar didn’t show up until 1:25 PM. He was there for probably no more than 20 minutes max.
So here’s where the real NIGHTMARE begins. When he was done, he gave my husband the DVD, said that we needed to hydrojet to clear a blockage and that there was a crack in the pipe that needed to be fixed. Quoted a special Angie’s List price of $ 1,145 in total for those services, but said he would follow up with a quote via email. No email that night. I call the next day, Saturday, and spoke with someone in the office, and she said she would send the quote once she saw Omar. I gave her my email address just to make sure they had it. Next day rolls by, still no email. I followed up, again, on Monday, spoke with another lady, and she said she would email it, and said the problem was that they didn’t have my email (!). I gave it to her (again) and emphasized that I needed it that night — ASAP. It’s Tuesday (four days after the inspection), and I called again because I still not have received anything. She said Omar was out yesterday, but was in today (didn’t bother to mention that when I spoke with her), so said she would send it today. It’s 5:30 PM, still nothing.
I’ve never seen people throw away business like this. We’re hiring another company to come out and do the work, and our real estate agent has put them on their do not hire list.

Joel Siperek and George were a godsend! I called AHS with a plumbing stoppage and received the best service ever with Rooter Alert! Joel also assisted with an affordable plan for avoiding continued plumbing issues. This is crucial for those of us disabled seniors on a fixed income. Call Rooter Alert first before wasting your time with other plumbing services. Jaclyn, a very sweet, delightful and helpful young lady, will provide wonderful phone service through every step for your plumbing emergencies. Your emergency is handled with great care!
This is much more than 5 star service!