Nike Running

I went in today to return a pair of shoes I had purchased online and ended up buying another pair. I was apprehensive to come to this store in particular because it’s located at the infamous South Coast Plaza, but the staff turned out to be super friendly and helpful! I would definitely return for future purchases.

Terrible experience here. Called in and inquired about a shoe, the guy immediately says we don’t have it. So I ordered it online and decided to go to the store just to browse. Come in and they had several pairs of the shoe I wanted. Couldn’t cancel my online order because I called in after the 30 minute buyers remorse period. I called 40 minutes after I placed the order. Wouldn’t need to go through that if the lazy employee went to go check the back

Bought a pair of shoes online and it didn’t fit. Wife and I brought it to the store to see if they have a larger size or exchange for something else. They didn’t have my size or color I wanted so decided to get a refund. The store manager, Selena, tried to persuade us to buy something or they can order online for us. We didn’t have the time and said we will look at home at our leisure. She already seem annoyed that we still wanted her to process the refund. But she asked for my driver license the the credit card used for the purchase. The name and CC matched the online receipt but the address was different on my DL because we recently moved. She said that she can’t give a refund but have to send it back to the online store. Now I’m annoyed because this the retarded that I can’t get a refund even it is going back to the SAME CC! So she gives us a copy of the shipping label so we can track it. It’s been over 2 weeks now and no refund. My wife calls Nike online to talk to customer service and talked to the manager. She tells the whole story and what a bad experience we had at the store and the store manager. The customer service manager says that Selena needs better training and apologized. They indicated that Selena should have process the refund! If she had any questions that she should have called the online customer service. Also she should have sent the package as a single shipment instead of including it with 25 other packages! Supposedly they are going have a talk with the store and Selena.
We NEVER had issues returning items bought online from retailers who have retail sores (Ex Banana Republic, Sport Authority, Best Buy, etc)
Lesson? Don’t return Nike items bought online to this store and if you need to don’t get Selena. If you are unlucky and do… tell her to call Nike customer service to get trained on how to do her job and how to provide customer service!

Lousiest Nike store employees ever. We were greeted with a yawn and no one even said hi. We were going around the store for 10 minutes trying to get help and all employees seem to be busy talking to one another or looking in another direction so they don’t have to deal with people. It’s not even a busy day!

Bought some shoes here recently and love them. I had some issues with using some promo codes given to me by corporate from a previous botched online transaction, so I called in and asked for some help. Micky was great at explaining the process to me and even invited me to the store to help iron out some details :)
On the day I came in, I called ahead, but Micky wasn’t scheduled to be there that day or the next, so Kelsey stepped in to handle the transaction. Kelsey took care of EVERYTHING and rang me up. I was in and out in less than 5 minutes! Thanks so much to the great teamwork and communication of the staff, there was no lag time or re-​explaining everything over again… they just got it done. I could not be happier with the service I received here.
Thanks again Micky and Kelsey!

Bought a pair of flynits and the air in the left foot had a slow leak. I purchased a pair of the flynit for $ 225 and they only gave me a $ 60 credit. The manager did say they were defective, but they had to give me the lowest price since I didn’t have the receipt. All I wanted was the same pair. I paid 30 each time I wore them. never again. You got me Nike…

Super helpful staff… i had an online purchase return and they helped me with no problem…
conveniently located and has all the newest Nike running products on hand… i’ll definitely be back!

Excellent customer service and good quality sporting apparel and shoes.
Good selection of workout shorts, pants, & tops.
On the pricier side but built to last. Nikes are my go to shoes for work.

I was there two days ago just inquiring about some items. I was actually just walking by and figured I would stop in and see what they got as well. When I first walked into the store I was greet right away and Eric helped me. I was really impressed with his customer service and for that reason, I will absolutely go back to this Nike store. Thank you Eric!

A large selection of workout clothes and shoes. Friendly staff that had a lot of knowledge about the product. Just Do It

I like Nike stuff like everyone else, but I’m not a diehard Nike person. I was looking for some workout shoes. I’ve had their 5.0’s which were great but it didn’t give me enough cushion in the soul. After looking around at other brands, I decided to check their store in Crystal Court. Right when you walk in the staff is there to greet you and asking if they can help you. I was helped by a girl named Brianna or Brianne. She walked me through all the different kinds of shoes they had and asked me several questions regarding how my feet and legs felt after working out. This helped her recommend a shoe.
Once I tried it on, it was perfect. I liked the cushion and the price was very reasonable. That sold me. I was in and out in 15 minutes. Overall, the selection was decent in terms of items available to buy. The service is what will keep me coming back again. I just liked the way they took the time to ask questions about what I was looking for and helping me find it.

I’ve never been to the Nike store. I’ve been a usual shopper of Nike or under armour. Nike has really gotten expensive. Yes, it’s fashionable. Yes, the quality and sizing was unbeatable. No, it’s NOT up to that standard any longer. Some of their pieces have started to run VERY small. It’s crazy. Yes, I know I’m thicker and not a small girl, but for Fuck’s sake, I’ve always purchase the line and they are never reliable or consistent with sizes. Not to mention the fabric has turned cheap and sheer! Sky high prices… I love my new shoes and worth the investment. I keep my things for years. I took a survey on my receipt and got $ 5 off next purchase.
I plan to return this week and get that $ 40 long, thin –but incredibly soft tank top! If they had more promotions and sales it be awesome. The service in the store was good. The girl who sold me the shoes was incredibly good at her job and nice! The people that rang me up were ok.

Visiting around 12pm 6÷17÷15. Gentleman explained well what kind of color is good for shoes I agreed now black barefoot shoes good for feet always very durable and light
All Nike products are good for sports wear like apple in the phones

Truly amazing customer service! Came in with a pair of shoes I bought a few months ago that were tearing and Eric the manager explained the 2 year warranty to me and replaced them with a brand new pair. Definitely would come back here.

Super friendly service!
If you’re looking for a specific shoe always call in before to see if they’re carrying it!
They can hold items up to 40 hours!
This store isn’t that big. but definitely a really cool setup! The staff is always present and ready to answer all questions and assist your every need!
I ended up buying two pairs of shoes! Super happy with my purchase :)

The worst Nike store I ever win to, the employees are rude and not very helpful if you want to buy anything go to the Adidas or Puma store which are located at the same level. Nike company does a very bad job in hiring people.

I came here once and I was a little underwhelmed. You have to go into the store knowing that everything is very expensive because you’re not just purchasing high quality products, but the Nike brand as well. I was underwhelmed because I felt that this store had a lack of product. A lot of space with not much filling it. I came to purchase some running shoes that I found on their website and I was pretty bummed when they didn’t have them, but luckily I found a different pair that I also liked. They employee that helped me was very helpful and definitely deserved 5 stars, but the store itself deserved 3. I would like to rate it as a 3.5 but I will round down due to the above mentioned issues.
PS. I do like my new shoes.

I finally decided to get the Nike Fuel Band so I came in here one day to do just that.
Walked in and no one greeted me. Plenty made eye contact but quickly turned the other way or ignored the fact that anyone was even in the store. The place wasn’t even busy. There were only about 3 people inside and plenty of sales associates to assist them all, including me.
I finally found the fuel band area. There was a woman being assisted already so I patiently waited my turn. After, he was done addressing her, he just walked away. Didn’t even acknowledge I was there. Hello?
Finally, I had to walk up to where they were all standing and tell them I had plans to spend money. Then, they were interested.
I picked out the neon fuel band. After I got their attention, they were friendly but mind you, they’re only friendly if you’re spending cash. Other than that, they don’t really care. Such a waste. Customer service goes a long way.
However, I do recommend buying in store so you can get the sizing right.

Very clean and well kept store.
They weren’t very accommodating when we first walked in and actually walked right past us.
I saw that they have some newer items especially the more fashionable jackets and hoodies but very expensive. Store has a pretty big selection of shoes as well as clothing.
Would def be back if I have the money later but overall great store.

This Nike is located in the Macy’s Home Side across from H&M.
They have a lot of shoes in there. The service was pretty good. I think their stuff is over priced though. I like Nike but I don’t think I would buy direct. I will get my stuff from Kohl they have great discounts.