Kelly K McCann, MD

After going for YEARS to Dr McCann I was sent a letter informing me they would be dismissing me for RESISTANCE to office policy. Translation… I asked why they called me for an appointment I did not have! They INSISTED I had it, would be charged, blah blah blah, only to discover… there really was no appointment. DAMN !!! how dare me to give them a chance to see the mistake and make sure EVERY SINGLE MINUTE is bringing in $$$$$$. They must blame me ?? which is disrespectful? Resistant ?? I feel so lucky to have been dismissed. One of the most important things for excellent health is not adding needless stress to your life!

I never got to see Dr. McCann, because of her rude staff i.e., Sarah the biller. Last year, I called Dr. McCann’s office and was unfortunate enough to speak to «a medical biller» for a new client package. Sarah said she would send it out and it took two (2) weeks to get a welcome letter, not a 30 page history sheet on each patient. I called Sarah back and she was very rude on the phone. I then called the practice manager, which turned out to be Dr. McCann’s sister, who was equally rude. I did complain about Sarah, but to no avail.
Since I live in Orange County and have a chronic condition, which few doctor’s treat, I decided to print about 40 pages out, fill it out and drive down to Costa Mesa today, only to have guess who call me; that’s right Sarah, the medical biller, who was again rude and condescending. She asked me if I remembered what happened last year and I told her I did. I told her the medical biller was rude and then she said she was that person. Then she went onto say that she would have to discuss my case with the practice manager, the other rude lady, and Dr. McCann. I told her to forget it and called the office and asked that my paperwork be shredded. Who in the world do they think they are?
On top of the rudeness of the office staff, Dr. McCann wants $ 395 on top of all the other fee’s, which I think is excessive.
My advice is find yourself another doctor, because if the staff is rude, the doctor cannot be too good either.

Dr. McCann and her staff have been amazing. My daughter started with them last year and they have done wonders for her. Yes, not all of the testing is covered by insurance and you do have to pay extra — but it is so worth it. Example, through testing they were able to get her on the right probiotic so that now she can eat dairy sometimes without doubling over in pain.
I have just started with Dr. McCann this year. I have not felt this good in years. She did alot more testing on me than Kaiser (or any other doctor) ever had. And most importantly she explained what the tests results meant in detail and how the different test results impacted each other.
The rest of her staff is also amazing, and you can get into to see her PA Kylie very quickly. I have found her to be better than many doctors I have seen.
Yes, there is the cost to become a new patient and additional per visit charges, but in return you get 30 minutes of their time for appointments. And the staff is very caring. They treat you as a person and look at your health as a total person. It is money very well spent!

I love Dr. McCann and the other practitioners! Dr. McCann diagnosed me with Lyme through labwork and has other extensive testing options, along with Lyme provocation (typically using Byron White Formulas). She uses both natural and traditional medical treatments which really helped me. She allowed me to take the lead and let me decide which route I wanted to take, switching up my Lyme treatment when I felt necessary. Without her guidance and the support of Dr. Nicole and Kylie, I would not be in the state of health I am today. I went from being in bed for days at a time to being able to fully function and work full time again. Dr. McCann is so thorough and in such a high demand that she has an extensive application process and can take months to get an appointment. Most of these negative reviews are from people who do not understand the cost structure for a very high quality medical care practice nor understand that you have to wait in line for an amazing doctor.

Dr McCann is an incredibly bright, experienced, warm and effective physician. She is very dedicated to her patients and clearly loves medicine. Dr McCann is one the best educated MDs about complementary medicine you could hope to find. She is balanced, sensible, a critical thinker and has real integrity. I am a practitioner of Chinese medicine and refer to her often. She has achieved great results for my patients. She is a delight to collaborate with and I cannot recommend her highly enough.

Don’t waste your time or money on this one! Any buisness that doesn’t take calls or anyway to contact them without signing up for $ 365.00 monthly membership fee is a scam and they’re preying on sick people who are desperate for help. Please keep looking. While your waiting to find a real doctor that can help, clean up your diet (bye to coffee, gluten, soy, corn & dairy), get 8hours of sleep, and find a good guided relaxation meditation app on your phone. Shame on these type of doctors just out to make a quick buck of the ill and broken people out there.

I have been with Dr. McCann since 2012. Before her, I went to tons of different doctors and specialists and no one could tell me what was wrong with me. In the past, my doctor appointments have involved long wait times and very short visits where you don’t have enough time to discuss anything and all they ever wanted to do was throw medication at it. I have seen my share of holistic practitioners as well. Pretty much all have said they could «cure» me or get my immune system working again and thousands and thousands of dollars later, nothing changed.
What I love about Dr. McCann is her calm, attentive bedside manner and her unwavering dedication to continuing her research. Each visit is 30 – 40 minutes long. She runs very thorough diagnostic tests and customizes each patient’s protocol accordingly. Patients also have the benefit of working with the office naturopath on a nutritional plan and the PA for urgent needs. All are covered by insurance. She is the best of both worlds being an MD who embraces alternative medicine.
The staff has changed over the years and the current staff is all female and very attentive, caring, kind, and thorough. We even have a monthly support group/​educational lecture on various topics for lyme disease, chronic illness, etc.
I personally don’t think the prices are ridiculous, especially after all of the other doctors I have been to over the years. I have an Osteopath that charges $ 450/​hour, a pediatrician that charges $ 250/​hour, a neurologist that charges $ 385/​hour, and various alternative docs that charge $ 150/​hour. I only pay the monthly membership fee because I like being able to email when needed… I could avoid that an pay the additional fee when I go in and still be paying less than with any of the other doctors I go to.
MANY alternative health care practitioners sell products in their offices… you don’t have to buy them there-​you can use whatever you like. I personally like the products sold in her office and if I can find it cheaper online, I will buy it there-​but it’s usually cheaper in office.

Great Dr. Very thoughtful and thorough for those of us that have a complex mix of medical issues going on. Great person and physician.
Patrick

Dr. McCann herself is a very knowledgeable person. She takes a very holistic approach and I believe she genuinely wants to help her patients. However, her prices are absolutely ridiculous and I did feel quite a bit of pressure to buy the supplements, tests, and products sold at the office. Instead of just billing your insurance and paying a regular copay, there are membership fee’s due at every visit that are not affordable to the average person, especially a college student who just wants a Dr. with a holistic approach.

Since my review, I have had several Unilocalers e-​mail asking what doctor I ended up finding and if so were they any good. Yes!!! after a year and appointments with 5 endocrineolgists and 4 ingegrative/​functional health physicians I finally found the most amazing physician on the planet. I highly recommend Erick Lundquist, MD — his practice is TCI (Temecula Center for Integrative Medicine)
It took me 3 months to get an appointment — I know it’s crazy — but he’s well worth the wait. His staff is friendly, helpful and very prompt in getting back to you. He spent well over an hour with me on my first appoinment. His practice is integrative medicine with no membership fees and contracts like Dr. McCann’s recidulous practice. He also does not push any of his supplements on you and tries to find the best options for your budget. He is incredibly kind, compassionate, knowlegeable and he listens!!! but best of all I didn’t need to be «interviewed» or provide my credit card information before even walking in his office!!! so this time, I got the soup and boy was it the best soup I have ever had!

While Dr. McCann is a good physician, her office staff is rude, absent-​minded and makes decisions with no moral backbone. I cannot believe the people working for her are employed. I had a really bad experience with this office and do not recommend their services.

Dr. McCann is wonderful! Her office is a well oiled machine. She has a fabulous staff. Her office staff members are efficient and extremely caring. Her PA Kylie is so thorough. It has been a very long time since I have felt this cared for by a doctor’s office. A great doctor and a fabulous environment! Keep up the good work!

A little surprised to see some of these older crank, no friend, reviews. I suppose that is what happens when you have to show people the door that won’t take responsibility for their own work, and are always looking for some new gimmick or pill somewhere else while blaming others and not fixing their own system.
We both found Dr. McCann to be on the cutting edge of Western medicine and absolutely has created a holistic healing medical practice that is a model for the future. We also have learned that no medical office is perfect, and have run into issues with a front office or a back office but stay with a caring, HIGHLY qualified Doctor that we trust. After medical school graduation, Dr. McCann did an additional 18 month certification with Dr. Weil in Arizona who we are big fans of. The Dr. Weil certified Doctors are rare, and often expensive, so be grateful if this practice is a match for you.
We moved from California but still consult with Dr. McCann on our labs and future health maintenance. Good luck and be well.

Kelly McCann is very nice and knowledgeable. However, the membership fee, additional extra fees, and bad service from her office are just too much. I paid the membership fee, had 2 – 3 appointments with the doctor, but I don’t plan on going back again. Not worth it.

Dr. McCann is a regular referral for our busy integrative clinic in Portland, OR– we refer to her when our patients move to California. We highly recommend this provider– she is enthusiastic and very successful in the care of patients with comprehensive medical problems.

I consider myself very lucky to be a patient of Dr. McCann. I started seeing her at the referral of a friend about a year ago, and she has been a beacon of light throughout a very dark and scary time for me health-​wise. Not only did she diagnose me with something that I have been struggling with and trying to figure out for over seven years, but she offered a multitude of alternative therapies and treatments (prescription medicine/​antibiotic therapy or an herbal approach) and discussed pros and cons of each and really guided me through the process of treatment with such care and compassion. She even took into account the fact that I am only working part-​time and don’t have very much money (and there’s not much that my insurance will cover) so she suggested treatment options that were inexpensive and worked for me. She has an incredible energy and cares SO MUCH about her patients and educating them. Not only does she give me photocopies of medical journal articles and print out information for me on my condition, but she also goes out her way and even emailed me a few times to different articles and medical lectures that she thought would help educate me. She doesn’t spend 3 minutes with you and prescribe you a pill like every other doctor I’ve been to. She actually wants to help you understand your own body and it is just an incredibly refreshing experience. Truthfully, I believe that she has saved my life. She is a rare gem in the medical profession and I would whole-​heartedly recommend her to anyone.

You get what you pay for. Kelly McCann and her staff have been a blessing in my life.

SUCKS — waste of time!
When I first called I had to leave a message to get a return call. Then Sarah called me. She was very polite. She explained something about the practice and I told her that I needed a saliva test as I have already been diagnosed with Extreme Adrenal Fatigue, but my Dr. only does urine testing. Sarah told me that the McCann does do those tests and she will send me forms to fill out as well as pricing for cash patients. Ok, ALL I wanted was to make an appt.
Two days later I received a bunch of SALES material… NO PRICING for cash patients, but an enrollment form. I called and left a message stating that I needed cash pricing. TWO days and TWO phone calls later, Sarah FINALLY gets back to me, tells me the pricing but NOW explains that there is an «enrollment» fee and extra fees to see this so called Dr.
I promptly said NO THANK YOU and hung up! This is a scam to me!
One week later, my time and health was wasted on this farce. WHAT A JOKE practice!

What is integrative medicine? Well from what I know, it’s treating the «overall» patient (mind, body and soul). However, this practice thinks it’s defined as «money, money and money.» I agree with all the reviews, the practice manager (Seth) is an a$$! He has no business sense and enjoys selecting patients based on what mood he is in. I’ve personally seen him argue with a patient and ask them to leave! Yes, in front of other patients (that’s pretty bad).
After realizing the additional amount of money I had to spend to be a patient, I decided to leave. I must be confused, but isn’t that the idea of insurance? Yes, the doctor prescribes medication that she sells in her own practice! That’s just shady to me. Please do your research and don’t be fooled or misled by a doctor’s educational background. Look at the «overall» doctor and how they run their practice (50% of your time will be spent with their personnel!).
Cons
— Expensive
— Only licensed staff is the doctor (not sure if this is true, but I heard most of the doctor’s staff are not licensed). Not good.
— Poor/​Bad management
Pros
— Focus is integrative medicine (however there are a lot of doctors who focus on this type of care. You just need to do your research).

I’m so glad to know that I am not the only one that has had issues with the office manager AKA the Dr.‘s husband. I too was excited about meeting a Dr. that also knows about energy work and the mind body spirit connection. However, when I found out about the $ 45 a month «membership fee» I was a little reluctant to «join» but I gave it a shot. From the get go the office manager was rude and inappropriate. I overheard him making comments that were borderline racist and also speaking unkindly about homeless people in the area (for me, a direct contradiction to the whole mind body spirit thing). Recently, I brought in cash to pay for my monthly fees and the front desk girl said it was okay. Days later I received a message from a gal stating that Seth «accidentally» charged my card instead of using the cash. I left him a message to reverse the charges. He did not call me back or reverse the charges. I went in to speak to him in person and he was rude and aloof. He kept looking at his computer instead of me and told me that he felt he was professional and disagreed that he had done anything wrong. I asked him what would happen if I didn’t have a card or a checking account and he said it wouldn’t be possible to have me as a patient then. He was so rude and would not take any responsibility for his actions. To me, his behavior is a direct reflection of the Dr. s practice. Money seems to be the driving energy here. Too bad.