H&M

Came in looking for a suit for my son’s prom… last minute of course. Luckily Marcos was available to help us out. Marcos was super knowledgable and friendly. They did not have my sons size in the suit he was looking for however, Marcos offered to call other stores to see if they had his size. He made a few calls before finding it at another store. I truly appreciate that Marcos was able to help us out. Thank you Marcos!

They are located by Macy’s home. Selection was ok. Store was a little messy and kind of hard to find things. Their prices seem higher than I remember however I noticed the quality of the clothing was very good. I got a very cute skirt. I love their hair accessories too! I got a floral head piece. That I love!!! They had a lot of cute bags too and scarfs!!! I also really like their dresses. This store is a couple notches better than forever 21 affordable good quality clothing!

Bought a hat here and when I came home the censor was still on. I went to the h&m at the block because it was closer to my home to see if they could remove it. They claimed they didn’t have a gun to remove it. I ended up having to just rip off a piece of my hat with the censor attached. How does one store carry a censor remover while another one doesn’t?

Totally agree with the other reviewers about the appalling «customer service» (although there was one associate folding clothes who was actually nice and outgoing).
The lady in the dressing room this afternoon needs to either quit her job (cuz you’re such a downer, man) or work on her attitude. I greeted her before she acknowledged me– she didn’t say «hi» or anything, but led me toward a dressing room. After she set me up with a dressing room, I said «thank you.» In response, she avoided eye contact while sighing, «yeah…», and walking away. Ok, weird.
I tried on 6 garments but only wanted 2 of them. So when I exited the dressing room, the lady from before wordlessly just extended her hands as I gave her the unwanted clothes.
That was probably the most depressing dressing room experience ever, and I’ve even shopped at a mall in a Communist country before lol
The only reason this store gets 2 stars instead of 1 is because of the wide selection of clothing and accessories.

Lot of people here are right! The customer service here is aweful! I only had 2 items on my hand and the cashier was free but instead he sent me to the busy cashier, but i only had 2 items in my hand he couldve helped me out real quick, then 10 mins later im still waiting and the line form which he ended up have to come back and open another register. I gave hime the bad and im pretty sure the receive was in there but for some reason it gone, i just bought it last night it should still in the bag, not saying that he took it but seem pretty fishy. Instead they couldve make an exception for me. The line was long and the cashier took forever. Bye im sticking with uniqlo with awesome customer service.

The clothes are fine it was the customer service (or lack there of) that got to me. Most of the employees stood in groups talking to each other and complaining loudly. I was never asked if I needed help or even looked at. When I tried to check out there were numerous employees standing near the registers but only one of them was working and there was a line! I doubt I will be going back to this store.

The store is a mess but I needed socks and a pair of shoes for a trip so I ran in to get what I needed. After twenty minutes of not being acknowledged (keep in mind it was a Tuesday night so it’s not as though the store was swarming with customers), I finally found an employee who was very quick to tell me to hold on because she was helping the one other person who was in there. Fine… Completely understandable. Except for 16 minutes later I had to find her again only to have her tell me the item I was looking for was only on the mannequin and not something they carry in the store — she then quickly dismissed me and walked away. So 4 of mannequins are wearing the same shoes but they’re not for purchase. Why are the mannequins wearing something they don’t sell?
I found another pair of shoes I wanted and took them to the cash register to ask the girl behind the counter for assistance. Shockingly, she too was dismissive and extremely rude. Instead of helping me find what I needed, she reprimanded me for taking the shoe off the mannequin (which I normally would not have done if someone was there to assist me) then she left me at the register with the rest of the items I was ready to purchase to go put the shoe back on the mannequin. When I asked if she could ring me up first, she said «no… I have to put this back on the mannequin» and didn’t seem the least bit concerned when I walked out of the store without buying anything else.
I’m not really sure what the fixation is with their mannequins or why their employees feel so comfortable being dismissive and rude to potential customers but that will be the last time I set foot in there. To top it off, the store is mess, the clothes are cheap and both the employees I dealt with looked unkept… Not exactly what ignites the spending spirit in customers.
TIL H&M cares more about their dress up dolls than real customers

Perfect spot to accommodate shopping for the whole Fam! I never mind when my Man wants to come here for work shirts cause while he is in the dressing room I can steal over to the women’s side and score some things myself!
I can usually find my sizes at this location which is not always a guarantee at all HnM’s!
The HnM across the street at South coast is definitely more fashionable, but this spot is perfect for staples like jeans and tees and way more manageable when it comes to parking and getting in & out!

Worst experience of my life .
The Rudest manager and so uneducated, I guess they hire people from high school to take care of their unkept stores .
Such a racist !!
Because of my accent she threatened to call security when I told her that she was repeating herself about her unrealistic store policy… And rolled her eyes at me from the get go .
Oh My GOD
I shop everywhere and was never ever treated like that, to the point that left my return on her counter and left .
I will take this matter to the next level since I know very well my rights as a customer first .
Shame on H&M for having such employees .
I am appalled .
Will for sure never go to that disgusting place ever again .
Disposable clothes
Disposable clientele
No Balmain for me either .
If I can’t resist the urge then I will shop online and avoid being taken by «security «by ghetto behavior type of people .
But again I should of known better not to go to this kind of place.

I don’t come often but when I’m looking for nice dressy clothes like for business or something, I come here because it has jackets and pants that are nice. The sizes run a little smaller than other places so watch out for that.
I usually find what I’m looking for so guess that’s good.

I’m giving this place one star because of the service — not because of the clothing. In regards to the store, it was your normal H&M with tons of clothing options at reasonable prices (especially compared to other shops at South Coast Plaza).
I try my hardest to be as friendly as possible when I’m in clothing stores, restaurants, etc. I never want to be the rude customer who then has bad service as a reaction. When I walked into this H&M, there was an employee hanging coats right in front of us. I greeted her… weird? Maybe. I have no clue why I did, but when we made eye contact I was the one who said «Hi! How are you?» and her response? «Fine.» Oh. Ok.
I start looking at fall and winter clothing with my friend and find a shirt I really like but that has stains all over it. I go up to the same employee and say «do you happen to have any other sizes of this shirt in the back? I love it but unfortunately there are stains on it.» She replies «nope, that’s all we have.» Gee, something toxic in the air tonight and my first encounters at stores at South Coast are really negative tonight… Must be something in my teeth? Just kidding.
I leave the shirt I really love and we go try on other clothing in the dressing room. The attendant there continues the rude vibes, but rushing us and basically forcing us into the dressing rooms. When handing over my five items to him he seemed incredibly irritated that we were even trying on clothes.
Both my friend and I raised our eyebrows, confused at why everyone was being so rude. We tried to be extra nice when leaving and I think I even apologized for trying on the clothes afterwards, as if we were doing something morally wrong… once again I have no clue why. Shame on me!
Anyways I think you catch my drift. From this experience I had, there was terrible customer service. The only person who was decently nice was the girl behind the cash register, although it wasn’t outstanding service (just great compared to the first two employees). Such a shame.

Good service and really clean. The cashiers were great and the guy in the kids section was very helpful. Love you guys. Best quality leggings ever.

Love this place they have such great deals!
Lots of selections and everything they have here are always current with style. I like buying my Tshirts here because they are cheap ranging from $ 5 — $ 10. Staff are friendly and will approach you And ask you need help. I just don’t like how the dressing room line is always long. It takes me forever just to try on a pair of jeans.

I hate h&m. I need to stop shopping here. The store is massive and there are a total of 3 employees in the whole store– one at the dressing room, one on the floor and one at the register. The line for the register is always 15+ mins long and this is during the weekdays.

Overall amazing service, with such patients and extra step in customer service. I would like to thank Liz in helping me shop with my fiancé and for his groomsmen.

Worst customer service I have ever seen at H&M. I love this brand for affordable professional attire but I’ll just shop online instead of visiting the one at South Coast! I waited for 5 minutes in line with no one in front of me because two employees thought gossiping would be better use of their time.
When «Geo» decided he was done chatting he told me he couldn’t help me find additional sizes in anything I needed and his tone was rude and so phony. He told me to just go online myself and try to find the dress… and this guy gets paychecks.

I usually purchase yearly. Prices aren’t too bad. They have a huge selection of men’s apparel. They have clothing that suits my age group. And they hooked it up with a 20% discount when i signed up for their email newsletter. FYI they have a H&M app too.

I want to upgrade this store to three stars because of some of the better merchandise available. However the store looks really cluttered and some of the items should be given out for free because they are yesterday’s yesterday fashion. If you travel to Europe you will find items in this store that are not available in the US, for some reason the fashion in the US is at least one year behind. I shop here to get few fashionable items, the quality went down a lot in this store compared to few years ago. The pants are not long enough and the sizes are all over the place. Sometimes an XS looks and fits like L and a L looks and fits XS. Hopefully someone from H&M besides the sales clerks will read this review.

OMG! I went to Southcoast Plaza for black Friday and I was about to go home when I saw people were lined infront of the H&M. I just got in a line because they were about to open the store. The lady who works at the store kindly gave out the scratcher with saying «Good morning» to each one of the customer.
The main reason why I am writing this review is because of the worker (Manager) named, CAMILLE.
O.M.G. she is an absolute angel. She helped me with my problem and helped me until I solve my problem. She never made any upsetting face, always had a big smile on her face, managed other employees very professionaly, I dont know how I can ever thank her. She really gave me a Happy Thanksgiving.

I come here all the time to see what’s on sale. It’s a good place to pick up on inexpensive basics and funky fashion outfits. They have a great selection of clothes to choose from. There’s a selection for men’s formal and informal, women’s formal and informal, and kids clothing.
4 stars because the place looks like a mess sometimes. It’s because they have a ton of merchandise and they’re always changing it up. Pretty great deals to be had in the store and I don’t hurt my wallet when I shop here.

Disappointed. Came here today and there was limited selection, nothing special or unique. Saw 1 sales person on floor. The layout is poor and difficult to find items in any semblance of order. Store is over rated and over priced. Will not return.

The store was crowded and cramped, way too many clothes and the sale racks you couldn’t even walk through! Wow. Yes, I left a decent cotton dress that fit great I needed for an event, and it was 14 $. You can always find a large size and decent price, and they offer tons of basics. But the store is a mess, and service is awful! The girl at the register wasn’t very friendly. Just asked the generic «did you find everything alright?», but if you actually try to chat with her, you’re talking to the wall… I’ll likely return for cheap t-​shirts and tanks. Other wise forget it!

H&M is located on the Macy’s Home side on the 3^rd floor.
They have a bunch of inexpensive nice looking trendy clothes that my wife loves. We always have to stop at H&M to poke for at least an hour. (not my choice) This store has a good selection for women and an OK section for men. I don’t really prefer there style clothes because I’m a big guy and all their stuff is fitted and tight. Not really my style.
Great for people that are skinny.

4 Stars for Customer Service!
I was looking for something that my sister wanted and the salesperson went out of her way to help look for it. She was zipping all over the store helping people find items. I haven’t experienced that type of customer service at other H&M’s…like the one at the Spectrum…
This store seems a little bigger than the others, with longer lines at the fitting rooms. The bottleneck at the fitting rooms left the registers wide open. Yay for quick exits!