Grill Masters

I have my Viking grill professionally cleaned every year. This year I decided to try Grill Masters since other than cleaning, my grill also needed repairing. I was very please with the efficiency and the thoroughness of the cleaning job. The repair job was also excellent and the price was fair. I will definitely continue to use Grill Masters.

John Cross and his coworker were prompt, professional, and courteous. They worked very hard on a 4 year-​old (higher-​end) Weber. By the end of almost 3 hours of work, the grill was immaculate. They did not leave until it was working perfectly, and this required some adjustments of the rotisserie heat source. I recommend without reservations.

John at Grill Masters was great. He was very quick to return my call and work with my schedule. They did an awesome job cleaning and fixing a very old and dirty Turbo barbecue grill. The job was messy but they left my backyard very clean. The pricing is fair and they work very hard. I would use them again and recommend them to anybody that needs work done on their barbecue.

I had these guys come out to clean up my Swiss Grill that is my baby. I was so disappointed on how hard it is to keep clean. When I found this companies card I figure to give them a shot. Wow what an amazing job they did. My grill looks brand new. Trust me when I first got home from work I thought they will never be able to figure out how to get it back together but I was wrong. I will be for sure having them back out before summer for a tune-​up. Great job

Just had John and his crew come over and clean my grill. They did a great job on my built-​in grill (about 4 years old) and gave me some helpful tips to help make it last longer. All the guys worked hard and were super friendly and that goes a long way in my book. Highly recommended.

Great guys. John and Chris came out and explained clearly what was happening with the grill, what needed to get done, got it done and cleaned it thoroughly. Very reasonable, polite and professional. Highly recommended and will certainly call them again for any maintenance and cleaning.

Chris just finished cleaning our Dacor Grill. It is 7 years old and was VERY icky! I can’t even tell you how great it looks! This is a business I would recommend to everyone! Great customer service and reliable! Honest to boot! Thank you guys!

I called and left a voicemail and he returned it almost immediately unfortunately he could not help me but he gave me a list of information that sent me in the right direction very friendly very personable great customer service.

Chris and Chris (the Chris’s) took my 12 yr old commercial grade Jenn Air and restored to «like new» condition yesterday. You should see it. It looks and works like new again. I’m so grateful. Thanks guys. On time (almost). Honest. Knowledgable. What more could I ask for. Thanks Grill Masters. You really aRe the masters!

Really impressed by the level of service. Chris came out and did a great job walking me through the process. My Viking BBQ was long over due a cleaning and it was amazing how patient Chris was taking everything apart very carefully to clean it. My igniter had a clicking issue that I talked to John and Chris about and rather than try to sell me more parts and services, they concluded I could go one more BBQ season before replacing the ignitor (assuming I was okay with the clicking noise which I was). I will definitely use them again on an annual basis and have already put the next service on my calendar so I don’t wait 7 years to properly clean my grill!

These guys are fantastic! They were able to complete the repairs and clean my Fire Magic grill beyond my expectations… by Thanksgiving. Best grill repair service ever!

Normally, in my household, the backyard and all of its details are better left to the husband. Yet after asking said husband the date of the last deep cleaning for our BBQ, I didn’t waste any time in looking for a company to come out and help us. It had been a long time. Too long. As in over a decade. Yuck.
Scheduling was a breeze and the crew (Chris and Chris) were prompt, friendly, and complete rock stars in getting my nasty BBQ looking brand new. Chris even donned a heavy duty apron (think welder’s apron) and goggles to grind away at the parts. Their work was impeccable. Chris even came out a day or 2 later to install a part that I needed.
My husband, a born skeptic, didn’t want to believe me when I told him about the work. Yet once he saw the grill with his own eyes, he was amazed at the transformation. He was happily grilling within 48 hours and showing off his shiny grill.
I wouldn’t hesitate to recommend Grill Masters, and will certainly use them in the future!

Chris and Chris from Grill Masters showed up on time, did great work, and were very courteous. I’ll definitely use them again.

My 15 year old grill was in dire need of a maker-​over. I found Grill Masters on Unilocal and called them because of their abundance of 5 Star reviews. I spoke with John and booked an appointment for the following week.
Chris showed up promptly at the scheduled time of 9 am and took great care to cover and protect the patio surfaces. Chris almost completely disassembled the entire grill and spent hours cleaning every part.
My grill works like new and looks as close to original as a grill that has been used 2 — 3 a week for the last 15 years possibly could.
I highly recommend GM for their professionalism, expertise, and ability to return our grill to like new condition.

Like most services I use, I found Grill Masters on Unilocal.True to the comments (not always the case on Unilocal) in their reviews, they were prompt, efficient and delivered exactly what they said they would in exactly the timeframe they indicated. Well worth the $$. Cleaning a grill (particularly one that has not been cleaned in over a year of heavy use) is tantamount to… well…about the worst thing I can think of. I would almost rather buy a new one every time it gets that dirty rather than clean it myself. Just one big ugly job. They handled it like the pros they are and I am happy happy happy to have a beautiful clean grill and more importantly, that I now know who to call when it gets dirty again. Thanks John!

This is the company you can depend on. Professional, great customer service, always on time. Highly recommended! We wish we found these guys earlier that would save us a lot time and money.

Great customer service. The guys came out to clean my grill and identified some repair issues. The grill was cleaned just in time for my son’s birthday bbq party.
Of note: after the cleaning, there was a slight issue caused during the cleaning/​maintenance. One of the burners wasn’t aligned properly. John came by the next day and took care of it for me. No fuss. No annoyance. That’s personal customer service you don’t get anymore with big companies. I’ll be using them again.

I bought a new house that had a built in barbecue outside. When I opened the hood, I saw a mountain of dirt, dust, grease and gross black filthy build up. It was extremely nasty and it seemed like the previous owners had never cleaned the machine.
I looked up a few companies and Grill Masters, though quite far away, were the only ones that agreed to come out and clean it.
When they came by, they noticed that the grill was actually broken and chipped and mentioned that it would be unsafe to continue to use as it could cause an explosion (!).
They offered to install a new grill and gave a reasonable quote so I decided to have them install it for me. They came back with the new grill in a couple days and were able to remove the old one and install the new one in about an hour. I was very impressed and am eager to start using my new barbecue grill!

My five stars are for the first hour here and these gentlemen are on pointe and I am one picky customer and I am German so being clean and having job done right is necessary is they want to be paid! They had all new parts to install and he was honest and said save them… your parts have a lot of life left! That’s integrity! It meant so much more work for him and he chose my parts over his time. I have posted pictures and videos for people to see the real work being done! Sadly some people post some bad reviews which they have every right but I have learned sometimes it is us the customer who has it wrong that day!

I am so impressed with these guys. The way John runs his business is exemplary! I went with Grill Masters because of the great Unilocal reviews. After his guys came out to clean the grill, I was a little disappointed in the job. It looked much better, but it didn’t seem like their best work. I called John to discuss it. He wasn’t defensive at all and was apologetic that I wasn’t 100% satisfied. I sent him some photos to confirm, and he worked us into his schedule (which is very busy) the NEXT DAY. He personally came back with his crew for no additional charge, and went through every inch of the grill, showing the guys exactly what was missed, and they made it look like new! He went above and beyond by sending me some complimentary replacement parts to make it look even better.
I love businesses like this. They deserve success because of the way they operate!