Fendi

THE best FENDI! Nicest staff and store :)

If I could rate «0» stars I would. I brought a scarf, wrapped from another Fendi store in to exchange. I had never opened it. I had purchased it as a gift for someone else and then gave that person a different gift. I figured I would exchange the scarf for a color I liked and keep it. I handed the assistant manager the box. She UNWRAPPED the wrap job from the other store. After 10 min she saw some minor imperfection in the scarf and said it was «snagged». I told her if it was snagged she did it because I had never opened the box.
To make a long story short I produced the receipt and came back to speak with the manager. A different assistant manager was the only one in again. She took the scarf and could not find the defect. Instead of then doing the exchange she said she would need to keep it to find it??? Have you ever heard of something so ridiculous. She then took the scarf, kept it for two weeks and I have yet to hear back.
This has been the worst service in a high end store I have EVER experienced. I WOULD STEAR CLEAR OF THIS STORE. In fact, I am in the process of writing their corporate store and now charging back my purchase since they have taken my merchandise. ABSURD STAFF IN THIS STORE.

Fendi offers superlative service along with their premier products.
I recently needed to upgrade my wallet and found a particularly fine one at Fendi. The service was first rate throughout the transaction and the quality of the leather ought to provide years of stylish use. I would happily recommend Fendi to anyone in the market for premium leather goods.

Their service is a hit or miss, it really depends on who you are speaking too. I always call Jana when I find something I really want and she’ll try her best to find it for me. I’ve bought a few items from her already which includes the peekaboo and a men’s wallet. When I went to pick up the men’s wallet, Jana was not there so a male representative assisted me instead. His name is Hugo, I didn’t have the greatest experience with him. I asked him to put me on a waitlist for one of the mini karlitos last year and he never did. I have not received a call from him and I most likely missed out on a great purchase. With that said, if you want anything from that store, look for Jana, she’s incredibly nice and will try her best to find you what you want.

What an awful store. I bought two cuffs that needed resized. One was a medium and one was a large and they both needed resized to small. It took two months to get the cuffs back and numerous phone calls. As if that were not enough, I just got them back and one is too small because the person resizing them cut off the same amount on both cuffs even though they were different sizes to begin with. If I could, I would give negative stars. Steer clear of this Fendi store!

fab bags, RETURN POLICY SUCKS !!!
of course a girl will & can change her mind!
bought my bag on Sunday & came back Tuesday (2 days only) hoping to get a return —- NOPE NO RETURNS, only exchange !!! even after 2 days
GEEEZ !!! Even NEIMAN MARCUS, LV, SAKS are not that strict & more accommodating…
DON’T BUY FENDI at FENDI stores !!!
it’s an entrapment !!!

I have a small collection of Fendi and went into their store to inquire about a cleaner/​repair person they could refer me to for my bag. Took them 30 minutes and they were so snooty. Come on girls take it down a notch, wheres the customer service. After all I have spent thousands on your bags and even if I was a new customer, you’re losing sales with that attitude. Smile :)

WOW I LOVE THE PEEKABOO BAG! Customizable to your liking and arrives in 4 months? honestly… for the quality and customization options, it’s worth the wait. Cowhide will do because I do not think I can afford $ 25k for ostrich and $ 35k for crocodile… zoinkers!
Service was GREAT. Only drawback was the associate told me to buy from her because she gets commission. Pretty straightforward, but are you foreal???

**BUYER BEWARE**
My wife just informed me her name was forged on a return policy by someone from FENDI. Legal action being taken. These guys are so hard up for a sale they dummied up a forged receipt to make it looked like my wife agreed to the return policy when it was never signed… we have the original… then they faxed it to Visa to prevent reversing charge on a return.

Ok, first of all this is a pretty nice boutique. It’s small, but it’s nice. There’s not a lot in there though. I’m giving it two stars because 1) The doorman guy kept following me and my friends like we were going to steal something! It’s so annoying. I went in the store there two different times and both those times the SAME GUY kept following us! I’ve never felt so uncomfortable in a store like this and I just wanted to leave and never come back. He was like a spy. Surely, after both of those times I never went in there again. Fendi used to be my favorite designer and when I went to SCP with my ex-​boyfriend he said something like, «Hey it’s your favorite designer store. You want to go in?» No, no, no. 2) There isn’t a lot of stuff in there. The selection is limited. 3) The service was good though. This cute guy in there was very friendly and helpful. It’s too bad I didn’t buy anything though. The Fendi section in the Bloomingdales SCP was WAY better! The ladies working there greeted me and were very friendly. I felt good in there.

OK, so my boyfriend was gonna drop 2g’s on a bag that i wanted. but apparently it wasnt in stock. so we told this skinny white fuck to hold it and took down my information and my boyfriends. this idiot sold it becuz he wanted commission so fast. he left me a voicemail to pick it up. and then he sold it 1 hr before we came! what a fuckin asshole!.. i know u want ur commission, but being loyal to your customers adheres to more sales in the future from us!.. a year later, i went back to fendi with my eye on a different purse. and this lady overheard me wanting it. but she never said hi when i came in,… until my boyfriend wanted to purchase me the bag in an instance. BOOM! she was in my face!.. i didnt want her to get the commission. but i just really wanted the bag. lol. so i give this 2 stars. plus it was the last one in that style of purse. so at this point i didnt give a shit. but now i know to go to beverly for another fendi!
** SERVICE WAS A BITCH!

So I was here last weekend buying myself an Xmas gift! All this shopping for others had me feeling neglected. haha
The salespeople were so friendly! I must emphasize that! From the minute I walked in someone was assisting me and struck up a conversation with me. I ended up buying a wallet that looks great and having only had it for a couple days, have already received so many compliments on :)
Oh, and if you are a girl, definitely go in and check out the heels. They were 50% off & really cute! Damn it. and since I’m a guy I’m stuck with my flats! hahaha
I guess my reason for writing this is to say that I went shopping in a t shirt and sweat shorts as i was going to go to the gym after shopping and was still treated great. So to all the people that feel intimidated going to high end stores, don’t!!!
Oh, and a plus to my shopping experience is that when she was getting ready to charge me for my wallet, the price had actually gone up 15 dollars from what was marked. I got it for 15 less :)

walk in, look at wallets, fiddle with wallets, put wallets down…
listen to sales people’s convo about her bad credit rating and their desire to go party on friday night. stand there staring at them… staring staring…
«oh, can he help you with something» and lady walks away…
i cant believe i asked for the color i wanted. but wow… talk about horrible sales people… kiss my ass fendi store… you just blew a great sale…

I was just in Fendi at lunchtime last week and spent 30 minutes with two lovely and friendly salespeople. One of them was named Donna, the other lady’s name I didn’t get. In case you haven’t been to Fendi in the past week, they have a selection of shoes that are 60 PERCENT OFF. Yes, you read that right. No, I don’t blame you if you leave now and don’t finish reading this. I don’t know if the sale’s still on, but it’s worth a trip over. I got two pairs for less than the price of one, and they’re fabulous! But that’s a topic for another day, I just wanted to Unilocal these two really nice ladies that were working last week and let people know that not everyone that works in a high-​end store is an a$$hole.

pushy salespeople. poorly stocked. salespeople don’t follow up on merchandise enquiries and requests. ick!

Located across from Ralph Lauren and right next to Macy’s on the first floor of SCP. Focused entirely on women, with an okay selection of handbags and shoes. The assortment of women’s clothing is impressive, taking up an entire wall of the store and featuring some of Fendi’s famous furs. Menswear, along with men’s shoes and accessories, is completely absent. Staff is generally cold and unhelpful.