Autozone

The worst customer service I have ever seen.
Employees spend there time talking to each other
Instead of helping customers. Unbelievable!
I just walked out.

Friendly service, even though this is a bit farther than other auto parts stores, it’s worth it for the service.
Only reason I give 4 instead of 5 stars is that it’s a smaller store, so on-​hand selection isn’t as large as some of the bigger stores.

Love this location ! I asked Kris Lee for help changing my taillight lightbulb of my Volkswagen Jetta because I was having a girl moment and after watching YouTube videos still couldn’t figure it out. Kris was extremely helpful and patient and took the time to walk me through it. I’m stoked. Thanks Kris!

These guys were great. I had a macro fuse that was not working, and they could not test it. So they let me try a fuse before buying. They acted like they cared which is becoming more rare with auto parts stores.

I just want to thank Victor for taking the time to install my new battery for me. I really appreciate it! Happy/​satisfied customer.

I personally didn’t have a good experience at the store. I had a couple questions no one was available to answer them. To busy chatting it up.

These guys inside were helpful. I bought a fuse and bought the wrong size and had to swap it for the micro fuse and these guys did a straight swap even though the package was opened. Overall, great and helpful!

This is my go to place for auto parts! Employee Juan is the man! Very helpful and knowledgable. Friendly staff. Will be coming back here again!

Every purchase at this store has been a breeze… Manager Kim really knows her stuff. Make it your first choice!

Horrible customer service!
I bought some refrigerant on friday 7÷18÷14 and today I tried to add it to my ac system. When I screwed the nozzle onto the can the hose failed and the can emptied. I’ve done many of these and know it shouldn’t be like that, so i went to return it.
As soon as I walked into the door I had a feeling this was not going to end well.
I saw the manager in there looking all mad, pissy, and just straight up lazy, he was throwing boxes around as well. His name was Sylvester or something like that. You could tell he was a guy who couldn’t last in the automotive industry and just said forget it. I explained to him and he tells me «oh yeah its empty» and I say of course you can see its leaking it was pretty obvious i just wanted to exchange it. I told him I purchased it on the card and he can look it up. He takes my card and says «oh we cant do it, we don’t keep records. I need a receipt» I look at this guy and tell him the guy just before me did it with a card. He just gives me this stupid look and tells me to come back monday to speak with the other manager so I can exchange it with the card… OK wait hold up, so pretty much what this «manager» just told me is they can in fact do an exchange with the card… WOW.
I came to the conclusion that this store idiot can’t even use a computer, explain a single thing, understand simple explanations. And just left.
Don’t freakin come here everybody. Go to the other Autozone in costa mesa off of Harbor Blvd. they are so much nicer and have great customer service. I mean unless you just like to deal with people who’s brain just stops working when they talk, gives you the run around and stuff like that. Then I guess you can just enjoy your time here.

This store bites!

I always get what I need here and the staff has always been very helpful. Always a plus to see one of my favorite actors, James Franco (Martin) here as well :)

Very nice staff clean store. There is a bit of riff raff out side but they staff knows what they are doing.

Quick service when I was here, which was during the day though so that’s understandable during the week usually. The two guys who helped me out both times when I had to come back and get another part were very helpful and got me out of there quick to get my car fixed. Clean establishment, easy to find on 19^th street.

I always get good help here.

This review is for the store at:
3105 Harbor Boulevard
Costa Mesa
(714) 434‑3652
Very quick, no-​nonsense. I appreciate that. The friendly clerk, Juan, was so wonderful as to take the time to help my replace my two break lights. What a welcome act of kindness right after getting a fix-​it ticket just a block away on Harbour. Juan, thumbs up! And hooray for small cars!

Auto Zone… ugh. Called in inquiring on a product and Beverly told me they had in stock and did I want the part placed on hold. How nice, I thought. Yes that would be great.
Got there and told George M that the part was on hold… he proceeded to look for it for the next 20 mins. No feedback at all from him — just watching him scurrying about the building, looking for our part. I wish he could have said that he was having difficulty finding it — something would have been nice. Finally, he told us that they did not have in stock. This was the evening crew. Customer service here seems to be a little apathetic. We left and found at O’reilly’s…just a few blocks away.

Good and helpful staff, I come here frequently. Remember it’s a Do It Your Self store, idk why people are getting butt hurt about wiper blades if you don’t know how to put them on then don’t go in.

There are only two reviews for this Autozone (before posting mine) and both complain of less than stellar customer service… my review will be no different.
The first time I came to this Autozone, I was with Jesse D. That time, we received decent customer service prior to being rung up. We needed windshield wipers for my shit box and a car battery for his car. While looking through the little booklet next to the windshield wipers to figure out which one we needed for my little shit box, we noticed several pages were missing. When we notified the person working behind the counter, he promptly helped us find the right one via his computer. I got some awesome ones for 20 bucks. I now obsessively clean my windshield while driving!
That same guy helped us with the battery too. As soon as he was done getting the battery, he mumbled something about returning the old battery for 12 bucks and walked off. Someone else rang us up and didn’t say anything to us while doing so. A few days later I came in to return the used battery and it was heavy as SHIT. I could hardly carry it inside. Luckily a nice fellow saw me struggling and told me just to set it on the floor and someone will come pick it up for me. Next thing I know, the woman behind the counter yells next while still looking at her computer and typing… I’m completely confused and don’t know if she actually said it, if I’m hearing things or what… then she shoots me a glare and says «NEXT.» Alright, bitch… I’m coming! Anyway… she helped me, but was very rude and didn’t talk to me. I got my 12 bucks and was on my way! I agree with the other reviewers, most everyone seems to hate their job here and take it out on customers. How unfortunate!

When we walked in, the employees here seemed to think that helping customers was just too boring. The one who did help us seemed offended when my husband noticed he’d searched for the wrong part and pointed out the mistake. We bought a new oil cap and went out to our car to put it on, only to find out that it didn’t fit. So we went back inside to exchange it for another one. The guy who had sold it to us double checked the part number to make sure it was the right one, then offered to come look at the car himself. It turned out that only the top part of the oil cap had been broken, and whoever last changed our oil had just screwed in the bottom part. The Autozone guy actually came back with gloves and a pair of pliers, and unscrewed it for us. Nice! It would have been great if we’d experienced that sort of service from the beginning.