Now I understand why other reviews on the CVS is so bad. Will be never coming back although I live nearby.
Skye C.
Place rating: 1 Coppell, TX
I tried to return a CVS brand humidifier. I had the receipt, but not the credit card the humidifier was purchased with, so I couldn’t return the product. I told the man a store credit would be fine and was told no, it was store policy that I could only get a store credit if I didn’t have the receipt. I put the receipt back in my purse and asked for a store credit, saying I didn’t have a receipt(I was being a little silly, but still hoping customer service would win out in the end.) The man just kept repeating«Sorry, store policy.» I don’t blame the employee, but a company this inflexible will no longer be getting my business. I would rather drive to Walgreens or pay more at Kroger.
Tiffany R.
Place rating: 5 Orlando, FL
I have always used CVS for my pharmacy and have had mostly pleasant experiences, but nothing spectacular until this location. Prior to moving my prescription to the Sandy Lake CVS location, I had a particularly frustrating time obtaining my prescription from the MacArthur location in Las Colinas. I was lied to about pickup times, was told I never called in a prescription and was made to wait approx. 30 minutes in the drive thru to get my meds. In the DRIVETHRU. Come on. Now, Karen and David are perfect examples of great customer service and accommodation. Karen complimented my outfit and engaged me in conversation while updating my insurance, all while David worked avidly to get ahold of the pharmacy in Las Colinas so they would release my prescription(that I told the LC store not to refill for me). Great service. Prompt, even when faced with obstacles and long lines. Pleasant to be around. 5 Stars!
Julie O.
Place rating: 1 Irving, TX
I do not recommend coming to this particular pharmacy if you are looking for pleasant customer service. The gentleman was not friendly, did not tell me to move to the next pick up counter(when I originally went to the first counter, he did not even acknowledge I was there), and then just walked away without saying anything. He kept talking to the pharmacist about his personal life and then got irritated when I told him the prescription was for my dog and not me. This isn’t the first time I’ve been disappointed with CVS so I won’t be coming back to this particular location.
Tangela C.
Place rating: 3 Irving, TX
I usually don’t go to CVS, but this is a clean and sale friendly store.