Deep Water Emergency Services & Restoration

Beware.
Our plumber called in Deep Water to clean up a sewer backup in our basement. The men came promptly and had the basement cleaned quickly. They told us they needed to have an asbestos test done before cutting into the wall, and ordered a same-​day test to be performed. They did not bother to mention that that test would run us $ 500. That’s partly on me for not asking, but the rest of my experience illuminates a bigger issue.
I’ve called into their office at least 7 times trying to get various questions answered. It took 3 calls to get an invoice for the work that has been performed so far. It took 2 more calls to get an itemized invoice (they sent me one that just said $ 1200). Once I got the itemized invoice, I noticed a few charges that did not apply to the work that was done (over $ 400 excess charges). i’ve called back twice trying to have that resolved and it’s still pending. I also had a series of emails to the Deep Water team that never got answered.
The girls in the office are all very friendly, but none of them can seem to resolve an issue the first time I call. I shouldn’t have to call repeatedly to get simple items resolved.
Stay away from these guys unless you like making phone calls.

These guys are true professionals that show concern and care for their quality of work and customers.
There are times when you need to trust a stranger… I was distressed to learn I had serious leak that had developed mold in the subfloor under my kitchen. Yikes! I had no idea what to do until I called deep water restoration. What a pleasant surprise. This competent team quickly addressed my water damage, mitigated any mold concerns and won my over as a customer. I was treated as a priority and appreciated the thorough, detailed communication. So glad I found them!
Would highly recommend Deep Water Restoration to family and friends.