Sunken Meadow Auto Collision

Horrible, horrible, horrible! I recently had my car brought to sunken meadow after an accident because they were recommended by my insurance company. They apparently work closely with most insurance company’s. They lied to me and didn’t return phone calls. I had to call to get any information. I was told many times that I would get a call back, but never did. Unless I called I couldn’t get information. I was told my car would be looked at and then at the end of the day I was told (when I called) that they were too busy. When they finally checked my car, I asked for an approximate estimate. First they didn’t have it yet. When I called back again, I was told I can’t really get an estimate because when they figure out the repair price it’s a complicated procedure. They said that as they put each part into the system, it keeps a total amount but then once you reach the value of the car, it stops adding in additional parts. That made no sense because how else can they come up with the estimate for insurance. I then called the insurance adjuster and he said he already had the estimate and emailed it to me. I’m not sure why sunken meadow lied to me. When the process was over, I had to empty my car and get the plates since the damage was too much and the car couldn’t get fixed. When I arrived I asked if they took off the plates. I was told they are in the car. they were not. I asked again if someone can take them off for me. I waited but nobody came out. Luckily my son had a screw driver and did it himself. Do not use this place even if your insurance recommends it. You have the right to go anywhere. I’ve worked with other company’s that actually care about their customers, unlike sunken meadow.

I had my car repaired here after an accident a few years ago to the tune of $ 10,800. When I went to pick it up after 2 months, they hadn’t even buffed the paint so it was rough. Less than a year later, the hood began chipping. I brought it back and my insurance company paid them again to retouch the paint. Now the side of the car that was repaired is rusting, chipping and discoloring.
It is apparent that the people there do not understand body work.

can’t speak to the quality of their work since i never had a car worked on here, but i do know that i won’t be taking a car here ever. i got in a minor accident the other day and wasn’t gonna go thru insurance because the damages didn’t seem bad at all. i got an appraisal of $ 1800. not realizing it was that much damage, i then decided to go thru insurance. insurance company requires their own specific appraisal from them, so i take it back. mind you, in the meantime, i discovered that one of my car door handles was broken, something that the first appraisal didn’t even touch upon. i told them this on my 2^nd visit. now, after going thru insurance, my appraisal from this very same company, taking into account an additional broken door handle, is $ 1000!
i’m not blind to the fact that places are gonna try to make a couple extra bucks if they see an opportunity, but an extra $ 800 on a $ 1000 job seems pretty sleazy. with this in mind, the real cost of the damage I’m assuming is even less than what these clowns purport it is, probably in the $ 5 – 700 range. if i woulda known this, i coulda gone somewhere else and saved myself the insurance claim.