Toys R Us

I really like this store. Always clean, well stocked, friendly employees, always a greeter when I come in. I can always find what I need, it’s a doll collector’s haven! Ample parking, lots of shopping nearby, can’t go wrong here.

I’ve been to this store many times because my husband is into toy cars. So yesterday I came to get my niece and nephew birthday presents.
The customer service here is okay, they won’t show you where the aisle is for what your looking for so get ready to know what you want. I really had a hard time finding an appropriate 5 year old gift that my niece would like that wouldn’t be too hard for her to make or use. So my husband and I pick out this generic gift that is meant for 8+ years that we hope she’ll get some use out of and if she doesn’t like it she can return it.
On the other hand my nephew’s gift was much easier to find and locate because they have legos all over the store for kids. All I needed to know was which lego set he would really like. So I picked one that all boys like these days, superheros.
Hopefully Aunt Tammy succeeded with these presents because it’s tough to find something everyone will like when they already have similar stuff at home. I know with my other niece and nephew they are easy to please. Anything I get them they love and even if they have it, they will give me the biggest hug ever to show they appreciate it.
On the other hand Uncle Vlad likes his toy cars and when he comes to Toys R Us he loves to look at the hot wheels aisle. You’d think these cars were worth gold whenever he searches through them. Then he strolls through to the game aisle to see if the Playstation games are a good deal.
Whether you are a kid, parent or just someone searching for presents Toys R Us will most likely have what you need to make that kiddo happy. If they don’t you can always try the other department stores.

So, I have to preface this review by letting everyone know that I really dislike to stores during the holiday time… they are crazy busy and a bit chaotic. However, being the mommy of a 4 ½ year old I don’t have any choice but to frequent some of these places. I try to do most of my toy purchases online, but every now and again, I have to go into the store for a return etc.
I purchased a tablet for my daughter prior to a vacation that we took. Long story short, the tablet ended up being a hunk of junk. So, I had to go to the store to return in. Prior to going I made sure to call because Toys R Us can be a real pain when it comes to returning items. In the process of this phone call, I was placed on hold to speak with a manager… I seriously waited for 45 minutes to speak with someone in addition to being disconnected once.
Now, all things being fair, the manager I spoke with was very friendly and assured me that the return would be accepted. Since I made sure to get his name there was no issue when I got to the store.
However, I have to take a few stars off for the associates not really knowing what was going on when I called and for keeping me on hold for so long. Other than that, the experience was better than I thought… even with the crowd.

Great place to find most anything you’re looking for but you will pay for that privilege. Their «sale» prices are most other stores’ regular prices. But I’m sure I will be back.