Shell-Jacquie’s Market

I was traveling with my son. We pulled off the interstate and were looking for a place that might be selling charging cords for his phone. There is a sign in the store that says they don’t take debit cards so I paid for the cord with cash. $ 9.99 + tax. I was not provided with a receipt. I went out into the car to see if the cord worked with the phone. It did not. I brought the cord directly back into the store, repackaged it and asked for my money back. I was told they don’t give refunds. WHAT! I owned this item for all of 2 minutes. The clerk called the manager, Jaquie Solomon, and she confirmed this policy. I asked to speak with her on the phone but she refused. I told him the cord did not work for the phone we owned and I left the cord with my address and phone number and that they could mail me a check because I was leaving an item that they could resell. The manager, Jaquie, must have been watching on a camera because a few minutes later she called the clerk and asked why I was still there. Worst customer service I have ever had. Never had a manager refuse to speak with me. I was not causing a scene just asking to speak with her in a normal speaking voice. I will be contacting the BBB too. Will make sure to avoid this place whenever I travel.

What a dump. No public restroom and rude when we asked about it. I certainly walked out, didn’t buy anything and was not buying gas. You are a gas station on a major highway! No wonder why they were hiring for 1^st and 2^nd shift. Even employees think they are ignorant.

Absolutely awful experience. While I was outside filling up our vehicle, my wife went in to get a candy bar. She didn’t have any cash so she tried to pay with credit. The attendant said there was a $ 5 minimum on credit card transactions. My wife explained I was putting $ 40 in gas in the car outside. The attendant said, «I don’t care.» My wife overheard the next customer ask about a restroom. The attendant wouldn’t let him use the restroom without a receipt, even though he had just filled up outside. Customer service is terrible. There’s other gas stations on the other side of the highway.

Anytime there is a minimum amount for credit card purchases I get annoyed. Well when I went to buy windshield wiper fluid a month ago for over 4 dollars but less than 5 I determined I would never go back here. The staff is not friendly. Horrible business, should be shut down.

Had the pleasure of getting cussed out by Candice the clerk yesterday. She asked me for my drivers license number after a credit card transaction, I refused and she yelled at me for giving her «sh$t». It escalated from there with her dropping f bombs and kicking me out. This place needs to close worst ever and something shady is going on.

Never again. I stopped in to get a pack of cigarettes since I was running to get lunch nearby and they were charging $ 6.98 a pack. I generally pay $ 5.54 elsewhere. I even had a coupon for $ 2 off a pack and was told that they don’t accept coupons.
Driving by here often, I notice that their gas prices are regularly much, much higher than at other nearby stations. I’m sure it’s the same for any product that the carry. I don’t know how they are still in business.
Avoid this place at all costs!

I’ve never been to a gas station that not only has no public restroom but doesn’t even acknowledge you or bother to make eye contact when you ask a question. I asked her if they carry Diet Coke and she told me only Pepsi products. Call me crazy but I’ve never heard of any gas stations who only carry one brand of pop. I also was turned off by its design and lack of typical products a gas station carries. It’s just a waste of such a nice space and I’m surprised by the other reviews that this is still open. Seriously, at a loss for words to properly describe what a joke this place is!

Great little stop… definitely not your usual gas station. Great selection of beers. Employees were very knowledgeable & friendly! How many gas stations do you stop at that have a bar? Honestly there’s an arby’s next door if you’re that desperate for a bathroom! Nice selection of candy for kids too!

Worst gas station ever! Seriously, I have never seen a large Shell gas station with no public restroom. Not to mention its posted cpz. Will never be back. I have to ditto what the others said as well, this place is awful. Customer service is horrible and the workers were overly rude for no reason. If they were not in such a prime location they would have been out of business years ago!

This review is for the cigar store inside of the gas station.
They have a small walk in humidor … maybe large enough to hold 60 or so boxes of cigars. I went here around early May of this year to get a couple sticks on a Sunday evening when most of the other tobacco shops around Columbus that I know of were already closed. At the time I noticed that about half of the boxes on the shelves were empty, but I was able to find a couple of cigars that I liked. When I got home with the cigars and started to smoke one I noticed that it was a little bit over humidified … not too much of a big deal. I came here again last week, again on a Sunday when other stores were closed. I walked into the humidor and was (somewhat) surprised to find that about 80% of the cigar boxes were EMPTY. There were maybe 10 — 15 different cigars to pick from. What I was really bothered by was how overpriced the cigars were. Cigars that should retail for around $ 4.50 — $ 6.00 were being sold for $ 8.50 or $ 9.00. For example, Fuente 8−5-8s were priced around $ 8.50 and La Flor Dominicana Ligero L-​500s which normally sell around $ 5 — $ 7 were $ 9.99. Ouch. From now on I’ll be sure that I stock my humidor and don’t have to run out here for smokes on a Sunday.

Awful Experience at the Shell-​Jacquies Market Station in Polaris
The Post Office/​Time Horton’s/Gas Station at 1555 Polaris Parkway Columbus Ohio gets an F in basic customer service.
My wife prepaid to fill up the gas tank of her minivan, proceeded to do so and ran into a problem with the pump. After struggling with it and getting some gas into the tank she gave up and wanted to get her change back from the transaction.
The staff refused and told her that they cannot be held responsible for her inability to use the pump. Gas stations give change to people all the time for the unspent portion of their prepayment. For them to refuse to do so is absurd.
She asked that they move her prepayment to another pump so that she can at least fill up her tank at a pump that works and they refused to do that as well.
My wife does eventually fill up her tank but she still has to go back into the station to get her change for the prepayment as it did not take the full amount to fill up. She received her change and asked why they could not have simply given her her change when she requested it the first time the manager yelled at her and told her to leave the store.
I can confirm that they do have a sign indicating that rude people will be charged $ 10 dollars. As a customer service professional, I find it really odd to find a place of business that is giving incentives to its staff to pick fights with their customers.