Hilton Polaris

This is a top notch place. Very clean and quiet rooms with nice amenities. The 9^th floor has a nice executive lounge (I was in room 918). Front desk staff was very friendly. The front lobby is very modern and hip looking I would definitely stay here again.

Probably the BEST Hilton I have stayed.
Fresh look, very modern amenities, and the staff is above and beyond the competition.
We did not try the restaurant and/​or the bar, but the pool and hot tub were wonderful.

The room is great, it has a fridge (which I am finding more and more uncommon in rooms), has a very spacious bathroom and a great view. The complimentary Wifi is great, and the complimentary 5 mile shuttle is a nice touch.
The biggest problem is the worlds worst shower. It is the most low flow shower head I have ever seen. It was really hard to take a shower, and I’m a guy, idk what a woman would think, but it would probably be twice as bad for them.
The spa is nice, I used it for a massage the last time I was here. Rates are fair and the service was good. If you want a cheap, quick massage just run up to the mall and get one up there.
The hotel is pretty far if you want to go downtown Columbus, but perfect if you are just visiting the area. The mall is awesome and there is plenty to do in the immediate area, and great places to eat too!

Stayed at the Hilton Polaris July 24 — July 26. The hotel is located in a great area and, the mall is right next door and there are its of restaurants nearby. The lobby is very modern, Our room was very spacious and clean and the bed was comfortable. I would definitely recommend.

(I’m staying here right now as I write this… I have three young children with me.)
You can tell the true character of a place by paying attention to what happens when something goes awry.
Our room service delivery guy dropped a glass of lemonade, and the glass broke, sending tiny shards of glass all over the carpet of our suite.
I asked if he was alright and immediately began helping him clean up. He graciously objected to my help, but I insisted. As we patiently picked up the tiny shards together (he handled most of it), he asked why we were in town and where we were from. (Cleveland. A youth basketball tournament.)
When he finished, he hurried downstairs to bring us a new lemonade. He also returned with some energy bars for the kids to put in their bags for the basketball tournament.
And even though I repeatedly told him we were not inconvenienced, not bothered, and understood that accidents happened, he wouldn’t let us pay for our breakfast. Which, by the way, was served hot and delicious.
He was one of the nicest, most courteous, thoughtful, and service-​oriented people I ever met. And he remained that way throughout what may have been a stressful situation for him. We’re here for a couple more days.
I will never choose a different hotel in Columbus.

The bar and restaurant food is wonderful. Great people, great food and great waiters. We stay here a lot but we also just come for the restaurant.

Had a luncheon and they ran out of food. Gave me a small what looked to be half eaten vegetarian plate. When I explained that I had paid for a full meal they said sorry and walked way. Never been treated so poorly by a staff in my travels. They’re are better options close by.

I really enjoyed my stay here. It was a pretty last minute reservation, and they were still able to accommodate my fragrance free room request. The price was very reasonable. The sheets did not smell, which is very important to me. They still gave me toiletries, but I just removed those from the room. The lobby has a beautiful fireplace, and great seating for just hanging out. The rooms are updated, modern. The water pressure was AMAZING. It felt like a waterfall. Seriously. I’ll definitely stay here again.

Very nice, clean rooms. The standard rooms are a bit more spacious than you’d expect. Lots of room to move around. The beds and pillows are quite comfortable. I found the staff to be a little less friendly than I’d expect.

Hotel bar maybe the most inviting place I’ve ever stayed. Beth the bar tender was gracious and quite entertaining. Loved my expierence!!!

The bar at Hilton even though has excellent drink choices and an excellent menu, the ambience is dull. The bright lights with no background music makes this great bar into a poor waiting area bar. I wish they could change it up to be more of an upscale lounge, I would frequent this bar.

Stayed here with my husband for his birthday. The pool and hot tub are very clean and the exercise equipment is well maintaimed. The rooms are clean and the staff friendly. A very pleasant stay.

I can finally share the truth. So you would think this hotel would be lovely to get married yes, just the building itself is good but I’m not talking about the service here. I cannot recommend this place anymore for any bride or groom after my experience during my wedding.
I went in for 2 taste testings and you would think the hotel would get it right on the wedding day. Nope, every guest came up to me and said how all the vegetables were barely cooked. You could barely cut up your brussel sprouts. The chicken was not flavorful. They only thing that was actually good at my wedding was the cake which didn’t even come from the Hilton Hotel.
Later on that evening we got the complimentary room. Although we did not need a phone call saying the champagne and strawberries are late do you still want them? My husband says sure and we only drink less than half the bottle and give it away. Let’s just say, I was being nice and not telling them how I really thought of my overall experience at their location.

Nice clean and spacious. They have free internet in all the rooms and the staff ia really nice. Especially Kathy! Shes awesome. They have a shuttlw that will take you within a 5 mile radius of the hotel and give you a lift from the airport.
The convention rooms are nice and large, but the rooms are freezing so be sure to bring a jacket!

PROs:
Really quite a lovely hotel. Lobby is fashionable and comfortable upscale décor.
Services thus far have been good but we haven’t asked for much.
Check in was easy enough and staff has been quite friendly.
Room is beautiful. Nicely appointed.
The bathroom is quite nice as well. It has an amazing magnifying mirror.
We are very pleased at the décor and ammenities.
Location is fantastic. Mall and a million restaurants right next door.
CONS:
Disappointed that Hilton doesn’t have any sort of welcome pack for the kids… no activity book, wiki stix, crayons, snack, tub toy… nothing.
So many hotels are wonderful about having a little something for their smaller guests. Sad that Hilton hasnt thought this was important.
The sensor light in the bathroom was a nice touch until you need to go to the bathroom in the middle if the night-​blinding!
The beds and pillows flat out suck. I have never had such a bad nights sleep at a hotel. If you can bring your own pillow, do so. They are a mushy lump that flattens over time leaving no support what so ever.
The bed it self is flat and jiggles every time anyone moves. Every time my husband rolled over and moved in any way the whole bed shook and woke me from sleep.
The bathroom door is heavy and solid to muffle noise but the main room door isn’t. You can hear every conversation of passing people.
The floors are not well insulated we heard footsteps above us like a herd of elephants. I spent most of the time telling my kids to walk softly as to not disturb people below us.
Breakfast was ok. Clearly the dining room is a bit small for a hotel this size.
The Buffett was fair. I’ve had better scrambled eggs and it seems like the mixed berries were frozen prior.
I would love to stay here again based on its location and décor but the bed and pillows were so bad and I value a good nights sleep far more.

I booked a room for my husbands birthday so we could get away from the kids. The room was very nice and the bed was super comfy. The staff was very friendly as well! We also ordered room service and the food we ordered was excellent. They also brought has a wine opener since we had brought our own wine and forgot our wine opener at home. Overall the place and our stay was excellent!

Such a beautiful hotel and meeting facility! Kind of sad that I was in meetings all day and couldn’t really enjoy the hotel. There are plenty of restaurants in the area and the Polaris mall is right next door!

Conveniently located less than a mile from the Interstate. And also next door to a huge mall. Front lobby is nicely decorated and a fireplace in the winter months makes it cozy.

Like the reviews say, they have a very nice lobby. I stayed here for a work trip.
Service was above par. Although, the front desk agent didn’t offer any assistance with my luggage even though it was noticeable my hands were full. But that was no biggie.
My room was clean.
I would stay here again.

Hilton Polaris Hotel looks from the outside like any other Interstate hotel.
This is a well-​run, clean, modern and hip hotel with friendly and helpful staff
Modern workstation area (pics uploaded). Usual comfy Hilton Beds.
Wi-​Fi works reliably
Executive Lounge offers a happy hour. Mix of beer, wine and booze at reduced prices compared with the bar area. Complimentary simple breakfast is offered with fresh fruit. During the day, the lounge is open for complimentary coffee, snacks, water and soda.
Tip: Check out the Polaris Grill for dinner, nearby at 1835 Polaris Pkwy, as recommended by the Exec Lounge Staff.
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