XFINITY Store

Unfortunately I can’t give it a full review as I was too turned off by the lack of organization and what looked like personnel. as I walked in, I was greeted fairly quickly but it was abrupt and not very friendly.
I was asked if I needed help, once I said I was interested in xfinity security, I was quickly quieted down and was directed to «check in.» This won’t sway me to go with or without xfinity all by it self, but I am not a fan of this style of number system so to say. Very similar to Verizon.
If they had some way to let you know how long it may be, I may have stayed to talk to a representative. I only saw two people working there, and what appeared to be about twenty customers waiting to be helped.
I do know, xfinity is not very well reviewed online, I was hoping that a sales person would be able to prove their online reputation wrong. Unfortunately the snippet I saw, I am already going to be hesitant to sign any contracts.

I guess if cable/​internet options are limited they can treat you however they want. The first time I had internet with them they put the account under my middle name so each time I would call they would tell me it was wrong I just always had to remember to say my middle name no big deal. I got a new house and was not going to get cable internet but I kept going over on my data so I decided it was needed I went in to sign up I liked the bundle but the girl helping didn’t even ask if I needed a modem and just assumed I did and was annoyed when I said I didn’t they were just going to tack that into my bill. I have spent about 3 hours on the phone with support about my cable not working and each time it’s worse than the last they have been nice enough but when I signed up in store the girl also put my phone wrong so each time I call they can never find my account and talking to the automated machine is horrible. I finally got my phone number corrected and after 3 hours they figured out the problem was they gave me the wrong box so if I wanted to up my service the box would work or it would need to be exchanged. I set up an appointment for 5 days later but thought if it’s inly the box I can go get a new one. Came to this store at 5 today and was told it was a 45 minute wait, you gave me the wrong box and I have to wait 45 minutes?! He said Monday’s are busy I left with the same wrong box. I hate your store, your automatic system but unfortunately not many other options for Internet.
I got a new box and after another 2 agents and 2 hours I found out my original appointment was cancelled that I took the morning off work for to make sure this was taken care of. My new house has not had Comcast since 2012 not June 2015 like they thought so now I have to get a different appointment 2 days later than the original 5 days I had to wait to have someone come out here. Thank you for absolutely nothing if from day one I would have know my house was not Comcast ready I would have gladly kept using my bunny ears and upped my data on my phone

I got a new TV when old one died, RIP. New set did not have the RCA jacks to allow same hookup so I had to route everything through my audio receiver, and I needed HDMI cables as well.
I was met at the door by scheduler who said I didn’t need to wait to see techie, she would get cables for me. I did need to see tech for other reason, so I waited, cables in hand, for my turn. They post the waiting list on monitors, which I originally didn’t see. I noticed my name was not on list. They may have called my name and I didn’t hear it as I am hard-​of-​hearing. I went up and spoke to her, she put me with next available tech, I didn’t have to start from end of list, thank you.
They actually gave me more cables than I needed and a splitter because they didn’t know what I would need and wanted to spare me a second trip. I still had to make another trip because I needed another HDMI cable, so I returned the excess when I got my cable.
They have a nice big flat-​screen to watch while waiting and previous trip a year or so ago they were quick to give me a new set top box when mine went kerfluey.

Busy location, friendly service, but the company as a whole seems to have trouble getting their act together. I went in to collect a cable box for my new basic cable service I’d ordered over the phone that morning, explained that I had a giant HDTV and needed a suitable box, and was provided with same. I drove the 20 miles home, set the system up, and got no HD channels.
After an hour on the phone, 2^nd tier support told me I was given the wrong box. I packed everything up and drove back to the store only to be told that I was given the right box, only the introductory cable package from Comcast doesn’t INCLUDE HD channels. At all. None. I was told I could upgrade to a more expensive package and get HD channels, but I decided to cancel everything and stick with my ATSC antenna and pay $ 0 a month. This whole experience was completely pointless but with an extra 80 miles of driving in one day on top of that.
Don’t get me wrong, the people there were friendly and cool, but as many times as I mentioned it, someone should have noticed that their offerings didn’t line up with my expectations.

Difficult process to get internet, phone, and cable installed. Signed up for self install, after I received equipment I went and followed instructions… no luck. Called customer service line, the told me phone number was not ready to be transferred. Tried again the next day, still the same problem. Went back after 3 day weekend and tried a third time, still no luck.
Finally went up to store to complain… and get resolution. Had to get Xfinity rep to do the install… he did the next day. Had good service from Jared Border… finally got most issues resolved and he was helpful. Had to go back next day for remaining issue, and Nick Cooper helped.
Overall, I don’t rate Xfinity service and support, but Jared and Nick were the best I dealt with. Maybe it just takes face-​to-​face to get things done. Had installation cost waived as not my fault… a high pass filter blocked self install attempt and so it would have never been successful as a self install. Was give HBO, and Showtime for a short period for troubles.
Again, overall poor but Jared and Nick helped out and working ok so far.

As a Comcast customer I started my account renting the modem for my service. After I received my modem I was given the option to mail it back or return it to the store. I opted to return it to the store so I wouldn’t be responsible for continued rent while the modem was in shipping. When I returned it to the store the person accepted it and said he would mail it back and my account would be adjusted. Now 11 months later I discover that I have been paying the $ 10 per month modem rental.
When I returned the modem I was told that when it arrived that the adjustment would be made. It was an inexact explanation and now it is apparent to me that Comcast doesn’t automatically stop the charge but waits for the customer to call back. Comcast explained to me today that it was only responsible to refund 3 months of improper billing which means that I paid Comcast 8 months or $ 80 plus tax for the rental of equipment I returned.
I am not pleased!

On May 4, i went into the N. Nevada location to address some questions I had regarding my bill. I first spoke with Lisa Gordon who was happy to pull up my account info and show me where all of the charges in question had originated from. She further was able to show me a few options to save me some money on my services. I had explained some of the troubles we had been having with our service and with our billing and she proceeded to explain everything in a very friendly, professional and courteous manner. I was still not quite comfortable with the options that had been presented so Lisa offered to speak with her supervisor and see if we could all three come up with a solution that would satisfy and benefit everyone. She brought Steve Schmid over and explained in a non-​judgmental and non-​confrontational manner what was going on and asked him what ideas he had to come up with a solution to address the issues. After talking about what was going on, Steve and Lisa both told me and showed me what they could do to get my bill to the amount that it was supposed to be, also arranged to send out a service tech to address the service related issues I had been experiencing for more than a year and then to explain the additional options that Steve offered me to offset some of the inconveniences I had experienced during that time.
I was very impressed with the level of courtesy and respect with which they both treated me and I felt like an actual person and not just an account number. They both seemed to genuinely want to understand what the problems I was experiencing were and to assist in correcting them. I am very appreciative of the time they took to help me out and to make sure I was comfortable with everything.

Horrible customer service. Horrible Internet. Horrible service. Century Link has way better internet service, and Directv is way better in terms of customer service.

I came in heated with billing issues and Thomaas was the greatest help. If it wasn’t for him I wouldn’t still be a customer. Thank him!

Worst… internet…ever!
Horrible customer service, too. Someone please start a new internet service in Colorado Springs. These guys are the only show in town and they clearly know that they can do whatever they want and get away with it. They are so bad that it is nearly criminal. If anyone knows another service provider (non-​satellite), please post something here. I have heard that Century Link is bad, too, but I can’t say with first hand experience that they are terrible. I’ve been here for 5 months and I’ve replaced my modem twice and reported outages over a dozen times. Be warned, Comcast a-​Xfinity is as bad as it gets.

It is Comcast. Staff tries to be friendly telling you about their high priced services. Remember they are just a messiger trying to hold their jobs. This is the ONLY cable provider in most of the metro area.
Overall we have been very pleased with the internet connections and TV service. We need direct net instead of DSL so have no choice