Old Souls

Stopped in to Old Souls to check out their selection of Red Wing Boots, and browse around at all of the items id love to buy. After debating for a few years about dropping a significant amount of money on a nice pair of Red Wing Boots, we stopped in to try on a few pairs. The staff quickly gave me the run down of all of the different boots, got me a fresh pair of boot socks for fitting purposes, and professionally fit me for my new Red Wing Iron Ranger boots! After helping me through a few different sizes, they ordered up my boots, and kept me posted with phone calls as they got info on their shipping status. When the boots came in, the manager/​owner left me a voicemail, and I quickly shot over to the shop, and it turned out they were closed. This is where they went above and beyond. Apparently this was the first day of their fall hours, and although they were closed, the owner was inside, and opened up the shop just so I could come in, try out my boots, and finish our transaction. It would have been incredibly easy for her to just have said «I’m sorry, we are not open» but she opened the door and welcomed us inside with a great positive attitude, where we were not made to feel like we were intruding or being a pain in any way… I left an exceptionally happy customer (they even through in Red Wing boot oil for free to keep my boots in good shape!), and am glad I ordered my boots locally from a great shop who cares about their customers… I whole hardheartedly disagree with some of the other negative reviews of this shop, as their service was completely unpretentious, and I can honestly say they gave me more information about my new boots, than information I got when I purchased my car!

I love this shop. It’s a great place to find gifts for your guy, whether young or old.
They have a unique selection of quality outdoorsy merchandise in a variety price ranges. Everything is of top quality. No cheap junk.
The Pendleton blankets are especially nice.
Contrary to other posters here, I’m glad they let me browse around without haranguing me with a push to look at stuff that does not interest me.
Everyone is knowledgable and friendly without being pushy.

Horrible customer service. They gave incorrect advice for sizing a hat, then refused to do a return or refund or store credit.

My husband and I were recently in Cold Spring and loved this place. We were just looking around doing some window shopping and spot a beautiful backpack. We did not buy it, but came back twice to look at it because that is the type of shoppers that we are. In our third visit, we got the backpack. While we were there, we liked another bag and the next day we bought it too. Great customer service, the lady working there never got frustrated and now we are cool because no one else in the city has our bags! ;)

For a niche shop in a small town, this shop has little regard for the value of a potential customer on a random weekday morning. Niche high end retail is tough… And this shop won’t last long if it can’t get employees who grasp that and act accordingly.
Went in at around noon and, upon greeting the sales woman, told her that I had looked forward to coming to visit the store since I had heard of it. She essentially grunted at me. It was sort of a ‘hmm’ really; sort of like I might do in response to my daughter telling me that my hands are purple for the 8^th time in a row.
I walked around a bit and looked at a nice selection of goods. I already own filson, Scott, Simms and many other brands carried there. I was fully prepared going in to do some shopping, which on a weekday in a business like that would have been enough to pay the bills for that day for them… But after I was grunted at I received no help. I am a fly fisherman, also in the market for a Scott fly rod. They had about 7 in stock but they were sort of stuffed in a corner in a rack. Best I can tell the rods were stocked for no more reason than to make the place more than just any other American made hipster goods store… THIS one is a fishing and outdoor store! Alas, I wouldn’t throw my money at this place. It was clear that if I were to buy a rod I would receive no amount of educated customer service in my shopping and decision.
Very disappointed. Owners take note: if you want to survive you need an actual sales person at your storefront.

This is a great shop. The owners know their product and it is very well curated. Many stores offer similar stuff but the actual brands they carry are overpriced junk. The brands Old Souls carry may be expensive but it is quality. They have a nice selection of Filson and Pendleton. Two old american companies that still manufacture in the U.S. They stock Emerson knives and Danner boots, two more U. S made brands. I am alwasy impressed by their selection. They even carry a top rated maple syrup maybe its Crown. Great store and nice to see the owners put the effort into their stock unlike many stores that seem to order from a generic catalog of faux Americana products.

Very nice gear shop for hiking and such. Clothes, backpacks, hiking tools, and maps. It’s a small shop – no giant REI – but we found what we needed. They have the usual brands, SmartWool socks, Patagonia etc. The staff is also extremely courteous and helpful.